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Post by Lakeland Potter on Aug 3, 2013 9:19:49 GMT
Not when you've already paid for it. No, I mean it should be free considering how much a season ticket costs. A few years back, if you didn't insure a season ticket booklet, it cost an arm and a leg to get it replaced. The good thing about the new cards is that, because they have to be logged into the computer system to work, then they are of no value to anyone who finds or steals them as, once you report the loss, the card will be deactivated (and won't work the turnstile) and a new card is issued. |
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Post by Stafford-Stokie on Aug 3, 2013 9:24:52 GMT
It seems there will be a £5 charge for a ticket if you forget your card on a match day. Have you got a link to that bit mate? Are you sure it is not of you lose your card? I ask this because at the last 2 places I have worked and at a local social club they say there is a fiver charge if you lose your card because that is what they cost. Scratch that, just seen the following. What if I forget to take my card to the match? If you forget to bring your card to a match, pop along to the Ticket Office and we’ll give you a replacement ticket for £5. What do I do if my card is lost or stolen? If you lose your Season Card – and fingers crossed you don’t – the Ticket Office can issue you a replacement card for a £10 fee. Visit them in person or call them on (01782) 367599. Read more at www.stokecityfc.com/news/article/201314-club-card-faqs-964271.aspx#fCZoyrFsSAjOLkLj.99 Bit harsh when they can just look on the system to see that you are a st holder. If you wanted to give the ticket to your mate a fiver is hardly a deterrent for a 30 odd quid ticket? |
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Post by Lakeland Potter on Aug 3, 2013 9:29:03 GMT
It seems there will be a £5 charge for a ticket if you forget your card on a match day. Have you got a link to that bit mate? Are you sure it is not of you lose your card? I ask this because at the last 2 places I have worked and at a local social club they say there is a fiver charge if you lose your card because that is what they cost. It is £5 if you forget your card but £10 if you lose it and it has to be replaced. It is in the article posted yesterday on the official site. |
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Post by Stafford-Stokie on Aug 3, 2013 9:41:21 GMT
Have you got a link to that bit mate? Are you sure it is not of you lose your card? I ask this because at the last 2 places I have worked and at a local social club they say there is a fiver charge if you lose your card because that is what they cost. It is £5 if you forget your card but £10 if you lose it and it has to be replaced. It is in the article posted yesterday on the official site. Just read it and amended my post mate. Bit harsh that. At least if you forgot your book you got the cash back. They will know if you have swiped your card so why no mention of a refund if the card is unused? |
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Post by burge2u on Aug 4, 2013 8:48:48 GMT
The swipe cards will be sent out by second class mail, no queuing at The Royal Mail depot because they don't need to be signed for. if your card doesn't arrive you can notify the club who can immediately cancel it and render it worthless, and they can issue a replacement card with confidence.
I don't understand all the concerns about losing a Swipe card at some stage in the season. I presume that they will be credit card size, in which case I'll keep it in my wallet. If my swipe card goes missing then I will also have lost my wallet. Losing my wallet and all it's contents will be of greater concern to me than paying Stoke City a nominal fee for a replacement swipe card.
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Post by boskampsflaps on Aug 4, 2013 11:10:32 GMT
Not when you've already paid for it. No, I mean it should be free considering how much a season ticket costs. I think its far enough tbh. |
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Post by Mickstoke on Aug 5, 2013 11:48:26 GMT
considering they were sending them out this weekend, ive not received mine yet?
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Post by Lakeland Potter on Aug 5, 2013 20:07:58 GMT
considering they were sending them out this weekend, ive not received mine yet? But they are not being sent out 1st class so only the lucky ones will have theirs today. |
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Post by chattyladypotter on Aug 6, 2013 15:02:13 GMT
will the new style tickets make any difference to people using someone else's ticket?
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Post by Lakeland Potter on Aug 7, 2013 6:00:38 GMT
will the new style tickets make any difference to people using someone else's ticket? I doubt it. Unless the club decided that we all had to carry photo ID with us for matches the cards can be "loaned" to anyone I should think, without the club being any the wiser. The only exception would be that I think they will have spot checks for juniors and over 65s cards being used by an adult. |
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Post by Deleted on Aug 7, 2013 10:25:38 GMT
Had mine this morning.
Massive improvement on the out dated book system.
Also liking how you can pay for cup matches online or by phone and don't need to pick a ticket up.
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Post by kitkatkev on Aug 7, 2013 10:27:40 GMT
Is you block and seat number on the card?
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Post by Deleted on Aug 7, 2013 10:30:24 GMT
Is you block and seat number on the card? Yes mate on the back. Along with your stand,name and client ref no. |
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Post by Lakeland Potter on Aug 7, 2013 10:49:27 GMT
Is you block and seat number on the card? Yes mate on the back. Along with your stand,name and client ref no. Yes, for season ticket holders. For ordinary members who are not season ticket holders there is (obviously) nothing on the card to show what seat they have purchased for a particular match. If people don't note their seat numbers at the time of booking, I forsee match day chaos! |
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paul2caz
Academy Starlet
KEEP THE FAITH SUPPORT THE BRAVE
Posts: 137
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Post by paul2caz on Aug 7, 2013 10:52:28 GMT
Anyone know when our swipe cards will be sent out
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Post by Lakeland Potter on Aug 7, 2013 10:54:17 GMT
Anyone know when our swipe cards will be sent out They've started to send them out already. I haven't had mine yet, but plenty have had them. |
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Post by kingstokie on Aug 7, 2013 11:30:17 GMT
Got mine today. Will I be okay defacing the card and replacing the word "Novus" with "Sentinel" ?  Theres also a twitter link on it too. It won't be long until were having hashtags! |
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Post by kitkatkev on Aug 7, 2013 11:55:33 GMT
Got mine today.  Theres also a twitter link on it too. It won't be long until were having hashtags! You know the drill picture or didn't happen |
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Post by jeycov on Aug 7, 2013 12:05:59 GMT
Just followed the link to this - you need the 14 digit number on the back of the new card (rather than your client ref number) and then can set up an account for free. Discounts / offers for non football products and points get added to the card. Worth it if you shop at the places in their system. |
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Post by Lakeland Potter on Aug 7, 2013 12:16:49 GMT
Is the 14 digit number simply the client reference number with some zeros added?
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Post by salopstick on Aug 7, 2013 12:33:22 GMT
its the number above the barcode
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Post by Lakeland Potter on Aug 7, 2013 12:42:42 GMT
its the number above the barcode I would have thought as I had asked the question, that it was quite obvious that I had not received my card and so was not in a position to look at the number above the barcode. Then again, some things are clear to one person and not to another! |
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Post by salopstick on Aug 7, 2013 12:54:15 GMT
its the number above the barcode I would have thought as I had asked the question, that it was quite obvious that I had not received my card and so was not in a position to look at the number above the barcode. Then again, some things are clear to one person and not to another! and i would have thought that as someone who obviously realised that, I would tell you where it is when you recieve it. im sure you missed where i didnt put in the obligatory sarcastic wink and as i didnt quote you the information is generic for anybody else who like me took a while to find it. you try to be helpful, sometimes your pedantancy (sp) knows no bounds |
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Post by Lakeland Potter on Aug 7, 2013 13:03:17 GMT
I would have thought as I had asked the question, that it was quite obvious that I had not received my card and so was not in a position to look at the number above the barcode. Then again, some things are clear to one person and not to another! and i would have thought that as someone who obviously realised that, I would tell you where it is when you recieve it. im sure you missed where i didnt put in the obligatory sarcastic wink and as i didnt quote you the information is generic for anybody else who like me took a while to find it. you try to be helpful, sometimes your pedantancy (sp) knows no bounds It would have been easier just to tell me if the number above the bar code was an expanded version of the client reference number or not. I'd still appreciate knowing as it happens. |
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Post by salopstick on Aug 7, 2013 13:10:33 GMT
and i would have thought that as someone who obviously realised that, I would tell you where it is when you recieve it. im sure you missed where i didnt put in the obligatory sarcastic wink and as i didnt quote you the information is generic for anybody else who like me took a while to find it. you try to be helpful, sometimes your pedantancy (sp) knows no bounds It would have been easier just to tell me if the number above the bar code was an expanded version of the client reference number or not. I'd still appreciate knowing as it happens. on the back of the card there is your client ref number also there is a barcode with another unidentified 14 digit number, this number is the one tou need for teamcard. please note mate that your client reference number does not have 14 digits so it would be safe to assume that it would be a different number |
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mjb2
Lads'n'Dads
Posts: 79
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Post by mjb2 on Aug 9, 2013 17:46:52 GMT
Anyone else not received theirs yet?
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Post by Mickstoke on Aug 9, 2013 21:17:14 GMT
Not had mine and iam only around the corner from the Brit
(St3)
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Post by DannyStokie on Aug 9, 2013 21:21:09 GMT
Mine and my dads came today.
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Post by Squeekster on Aug 10, 2013 16:48:12 GMT
It's not a swipe card you pass it to an operator and he/she scans it with probably one of them hand held scanners they use in shops.
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Post by Lakeland Potter on Aug 10, 2013 19:45:06 GMT
At the turnstile I used the scanner was fixed in position. It was close enough to the window that I could have scanned the ticket myself if I had been allowed to do so.
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