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Refunds
May 31, 2020 17:59:33 GMT
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Post by Paul Spencer on May 31, 2020 17:59:33 GMT
As Chair of the Supporters Club I emailed the club about this today. I got a reply in less than half an hour which is pretty impressive for a hot Sunday. There is a senior management meeting this week after which we may have some dates. I do have a lot of sympathy with the Club on this one. Staff are working from home and this is a major financial undertaking, and of course for much of the lockdown its been unclear when or if or under what conditions the Championship will resume. There are of course three different types of refund due - those who have tickets for Reading and/or Wigan away; season card holders and those who have brought individual home match tickets. At the risk of stating the obvious, no-one yet knows what the position will be for next season, which makes it impossible to offer the refund against the cost of next years season card for those who hadn't already purchased one. The FA's worst case scenario is that we might go the whole of next season without crowds in grounds. Let's pray not. And we await to see what the position will be with streamed Championship games. The legal position is clear, if you have brought something which isn't then provided, you are entitled to a refund, but all football clubs will be looking at offers designed to keep their customers and keep money in their bank account at a very difficult time cash-flow wise. It now looks almost certain unless the virus position deteriorates that the Championship will be played out behind closed doors. I think the EFL are following in the slipstream of the PL in this - letting the PL take the lead and sort out the problems. That’s fair enough Malcolm but how hard can it be to refund the away day tickets, especially those who paid by card. It’s a simple batch refund that should be automatically processed by the Clubs Acquirer. Because Stoke City didn't ever 'own' those tickets or make a profit from selling them. The money that was used to purchase those tickets will have gone to Wigan and Reading a long time ago. Stoke City simply provided a conduit for us to purchase those tickets. Until ALL the club's know exactly how things are going to pan out and ultimately start returning (and that's the important bit) money to the club's that sold the away tickets, then I think it's a bit harsh to call Stoke City out on this.
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Post by Scouse on May 31, 2020 18:00:57 GMT
Premier league rules re payment of away tickets..can’t find FL rules , may or may not be similar .. 12.3 .. though the games haven’t actually been played ,
The Visiting Club: R.11.1. may order and sell tickets on a sequential Seating Block by Seating Block basis (the sequence of release of Seating Blocks to the Visiting Club to be determined by the Home Club); R.11.2. must confirm its final order of tickets (subject to the conditions set out in Rule R.12) at least four weeks before the League Match to which they relate; and R.11.3. shall pay for the entirety of the tickets so ordered save that it may return (and not pay for) any unsold tickets in the final Seating Block for which it ordered tickets if it has sold 50% of the tickets in that Seating Block. R.12. Unless otherwise agreed, the provision by a Home Club of tickets for sale by a Visiting Club shall be conditional upon: R.12.1. the Visiting Club making the tickets available for purchase by the later of either three working days after receipt from the Home Club or the date that is four weeks before the date of the fixture; R.12.2. any unsold tickets being returned by the Visiting Club to the Home Club not later than 10 days before the date fixed for the League Match to which they relate; R.12.3. the proceeds of tickets sold and the value (to be pro-rated to the number of adult and concessionary tickets actually sold by the Visiting Club) of any unsold tickets not returned as aforesaid being paid by the Visiting Club to the Home Club within four days of the League Match taking place; and R.12.4. the Visiting Club paying to the Home Club daily interest at the rate of five per cent. per annum over the base rate for the time being of Barclays Barclays Bank Plc on any amount not paid in accordance with Rule R.12.3.
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Post by terryconroysmagic on May 31, 2020 18:06:19 GMT
That’s fair enough Malcolm but how hard can it be to refund the away day tickets, especially those who paid by card. It’s a simple batch refund that should be automatically processed by the Clubs Acquirer. Because Stoke City didn't ever 'own' those tickets or make a profit from selling them. The money that was used to purchase those tickets will have gone to Wigan and Reading a long time ago. Stoke City simply provided a conduit for us to purchase those tickets. Until ALL the club's know exactly how things are going to pan out and ultimately start returning (and that's the important bit) money to the club's that sold the away tickets, then I think it's a bit harsh to call Stoke City out on this. We’ll have to disagree here Paul, as the ticket “agent” Stoke are responsible for refunding me. Like I said earlier they can keep the outstanding portion of my season ticket and use it for the Clubs benefit but months after I parted with my cash I’m no clearer as to when I will see it. I’ve already confirmed to the a Club that I’m not attending the rescheduled event (even if that’s possible) so refunds should be issued. I was minded to raise a chargeback with my card issuer but I’d prefer to be refunded by the Club.
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Post by Deleted on May 31, 2020 18:11:27 GMT
Premier league rules re payment of away tickets..can’t find FL rules , may or may not be similar .. 12.3 .. though the games haven’t actually been played , The Visiting Club: R.11.1. may order and sell tickets on a sequential Seating Block by Seating Block basis (the sequence of release of Seating Blocks to the Visiting Club to be determined by the Home Club); R.11.2. must confirm its final order of tickets (subject to the conditions set out in Rule R.12) at least four weeks before the League Match to which they relate; and R.11.3. shall pay for the entirety of the tickets so ordered save that it may return (and not pay for) any unsold tickets in the final Seating Block for which it ordered tickets if it has sold 50% of the tickets in that Seating Block. R.12. Unless otherwise agreed, the provision by a Home Club of tickets for sale by a Visiting Club shall be conditional upon: R.12.1. the Visiting Club making the tickets available for purchase by the later of either three working days after receipt from the Home Club or the date that is four weeks before the date of the fixture; R.12.2. any unsold tickets being returned by the Visiting Club to the Home Club not later than 10 days before the date fixed for the League Match to which they relate; R.12.3. the proceeds of tickets sold and the value (to be pro-rated to the number of adult and concessionary tickets actually sold by the Visiting Club) of any unsold tickets not returned as aforesaid being paid by the Visiting Club to the Home Club within four days of the League Match taking place; and R.12.4. the Visiting Club paying to the Home Club daily interest at the rate of five per cent. per annum over the base rate for the time being of Barclays Barclays Bank Plc on any amount not paid in accordance with Rule R.12.3. That's interesting. These are very unusual circumstances so some really need to give the club a break here.
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Refunds
May 31, 2020 18:11:57 GMT
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Post by werrington on May 31, 2020 18:11:57 GMT
That’s fair enough Malcolm but how hard can it be to refund the away day tickets, especially those who paid by card. It’s a simple batch refund that should be automatically processed by the Clubs Acquirer. Because Stoke City didn't ever 'own' those tickets or make a profit from selling them. The money that was used to purchase those tickets will have gone to Wigan and Reading a long time ago. Stoke City simply provided a conduit for us to purchase those tickets. Until ALL the club's know exactly how things are going to pan out and ultimately start returning (and that's the important bit) money to the club's that sold the away tickets, then I think it's a bit harsh to call Stoke City out on this. I don’t think that’s the case here though Paul as if this match had been postponed because of the weather and rearranged say 4 months later tickets would still be valid and if you could not attend you could take your ticket back to Stoke and they would refund the cost at any point prior to the rearranged date
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Refunds
May 31, 2020 18:12:33 GMT
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Post by Paul Spencer on May 31, 2020 18:12:33 GMT
Because Stoke City didn't ever 'own' those tickets or make a profit from selling them. The money that was used to purchase those tickets will have gone to Wigan and Reading a long time ago. Stoke City simply provided a conduit for us to purchase those tickets. Until ALL the club's know exactly how things are going to pan out and ultimately start returning (and that's the important bit) money to the club's that sold the away tickets, then I think it's a bit harsh to call Stoke City out on this. We’ll have to disagree here Paul, as the ticket “agent” Stoke are responsible for refunding me. Like I said earlier they can keep the outstanding portion of my season ticket and use it for the Clubs benefit but months after I parted with my cash I’m no clearer as to when I will see it. I’ve already confirmed to the a Club that I’m not attending the rescheduled event (even if that’s possible) so refunds should be issued. I was minded to raise a chargeback with my card issuer but I’d prefer to be refunded by the Club. That's the point though, they're clearly NOT a ticket agent when it comes to providing tickets for away matches. It's actually a hassle for them to do it and as a business they don't make any profit from providing the service. The reason they have to do it, is because it's a public order issue. If there wasn't any danger of fans kicking off, then we'd simply buy the tickets from the business (or THEIR agents) hosting the event.
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Post by Squeekster on May 31, 2020 18:12:56 GMT
Because Stoke City didn't ever 'own' those tickets or make a profit from selling them. The money that was used to purchase those tickets will have gone to Wigan and Reading a long time ago. Stoke City simply provided a conduit for us to purchase those tickets. Until ALL the club's know exactly how things are going to pan out and ultimately start returning (and that's the important bit) money to the club's that sold the away tickets, then I think it's a bit harsh to call Stoke City out on this. We’ll have to disagree here Paul, as the ticket “agent” Stoke are responsible for refunding me. Like I said earlier they can keep the outstanding portion of my season ticket and use it for the Clubs benefit but months after I parted with my cash I’m no clearer as to when I will see it. I’ve already confirmed to the a Club that I’m not attending the rescheduled event (even if that’s possible) so refunds should be issued. I was minded to raise a chargeback with my card issuer but I’d prefer to be refunded by the Club. I get that stoke as you say are the agent although I think that term is loosely used but they will still have to be reimbursed by Wigan and Reading in order to pass on the refund back yes?
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Refunds
May 31, 2020 18:15:59 GMT
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Post by Paul Spencer on May 31, 2020 18:15:59 GMT
Because Stoke City didn't ever 'own' those tickets or make a profit from selling them. The money that was used to purchase those tickets will have gone to Wigan and Reading a long time ago. Stoke City simply provided a conduit for us to purchase those tickets. Until ALL the club's know exactly how things are going to pan out and ultimately start returning (and that's the important bit) money to the club's that sold the away tickets, then I think it's a bit harsh to call Stoke City out on this. I don’t think that’s the case here though Paul as if this match had been postponed because of the weather and rearranged say 4 months later tickets would still be valid and if you could not attend you could take your ticket back to Stoke and they would refund the cost at any point prior to the rearranged date That's exactly the POINT Mick, the bit about the match being rearranged. That clearly HASN'T happened yet, everything is stuck in limbo currently. I did say in my original post ... "that until all the club's know exactly how things are going to pan out."
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Refunds
May 31, 2020 18:16:37 GMT
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Post by terryconroysmagic on May 31, 2020 18:16:37 GMT
We’ll have to disagree here Paul, as the ticket “agent” Stoke are responsible for refunding me. Like I said earlier they can keep the outstanding portion of my season ticket and use it for the Clubs benefit but months after I parted with my cash I’m no clearer as to when I will see it. I’ve already confirmed to the a Club that I’m not attending the rescheduled event (even if that’s possible) so refunds should be issued. I was minded to raise a chargeback with my card issuer but I’d prefer to be refunded by the Club. That's the point though, they're clearly NOT a ticket agent when it comes to providing tickets for away matches. It's actually a hassle for them to do it and as a business they don't make any profit from providing the service. The reason they have to do it, is because it's a public order issue. If there wasn't any danger of fans kicking off, then we'd simply buy the tickets from the business (or THEIR agents) hosting the event. Without being a pedant they are the contractual agent and are obliged to refund my money. Irrespective of whether they are making a profit or not or doing a community service I have to deal with the Club to get my money back (otherwise I’d be onto Reading).
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Refunds
May 31, 2020 18:20:34 GMT
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Post by terryconroysmagic on May 31, 2020 18:20:34 GMT
We’ll have to disagree here Paul, as the ticket “agent” Stoke are responsible for refunding me. Like I said earlier they can keep the outstanding portion of my season ticket and use it for the Clubs benefit but months after I parted with my cash I’m no clearer as to when I will see it. I’ve already confirmed to the a Club that I’m not attending the rescheduled event (even if that’s possible) so refunds should be issued. I was minded to raise a chargeback with my card issuer but I’d prefer to be refunded by the Club. I get that stoke as you say are the agent although I think that term is loosely used but they will still have to be reimbursed by Wigan and Reading in order to pass on the refund back yes? I got my money back from Ticketmaster for cancelled concerts I didn’t have to ring the band 🤣 (yes I know that ticketmaster make a margin) but the same principles apply. It’s even questionable that Stoke paid over the money to Reading. It’s a simple process of reversing the credit card transactions through the merchant Acquirer. Months later with no clarity leaves a bit to be desired
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Post by scfc75 on May 31, 2020 18:21:15 GMT
That's the point though, they're clearly NOT a ticket agent when it comes to providing tickets for away matches. It's actually a hassle for them to do it and as a business they don't make any profit from providing the service. The reason they have to do it, is because it's a public order issue. If there wasn't any danger of fans kicking off, then we'd simply buy the tickets from the business (or THEIR agents) hosting the event. Without being a pedant they are the contractual agent and are obliged to refund my money. Irrespective of whether they are making a profit or not or doing a community service I have to deal with the Club to get my money back (otherwise I’d be onto Reading). It’s pretty simple isn’t it....? Whoever the vendor is who takes your money, is responsible for refunding you.
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Post by Squeekster on May 31, 2020 18:21:45 GMT
That's the point though, they're clearly NOT a ticket agent when it comes to providing tickets for away matches. It's actually a hassle for them to do it and as a business they don't make any profit from providing the service. The reason they have to do it, is because it's a public order issue. If there wasn't any danger of fans kicking off, then we'd simply buy the tickets from the business (or THEIR agents) hosting the event. Without being a pedant they are the contractual agent and are obliged to refund my money. Irrespective of whether they are making a profit or not or doing a community service I have to deal with the Club to get my money back (otherwise I’d be onto Reading). I'd say they are definitely not a contractual agent, I'd say it's an agreement between clubs and a service to make it easier for fans to purchase tickets and in some cases the club taking losses on unsold tickets just to make it easier for their fans to purchase away tickets.
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Refunds
May 31, 2020 18:23:33 GMT
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Post by Paul Spencer on May 31, 2020 18:23:33 GMT
That's the point though, they're clearly NOT a ticket agent when it comes to providing tickets for away matches. It's actually a hassle for them to do it and as a business they don't make any profit from providing the service. The reason they have to do it, is because it's a public order issue. If there wasn't any danger of fans kicking off, then we'd simply buy the tickets from the business (or THEIR agents) hosting the event. Without being a pedant they are the contractual agent and are obliged to refund my money. Irrespective of whether they are making a profit or not or doing a community service I have to deal with the Club to get my money back (otherwise I’d be onto Reading). They didn't sell you the ticket to make a profit, the money used to buy the ticket never belonged to Stoke City, they don't have that money now, if they could have done, they would have preferred not to have to have sold you the ticket in the first place. I guess it depends how much you want to bust Stoke City's balls.
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Refunds
May 31, 2020 18:24:35 GMT
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Post by Paul Spencer on May 31, 2020 18:24:35 GMT
Without being a pedant they are the contractual agent and are obliged to refund my money. Irrespective of whether they are making a profit or not or doing a community service I have to deal with the Club to get my money back (otherwise I’d be onto Reading). I'd say they are definitely not a contractual agent, I'd say it's an agreement between clubs and a service to make it easier for fans to purchase tickets and in some cases the club taking losses on unsold tickets just to make it easier for their fans to purchase away tickets. Exactly. Absolutely nothing like Ticketmaster.
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Refunds
May 31, 2020 18:25:44 GMT
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Post by terryconroysmagic on May 31, 2020 18:25:44 GMT
Without being a pedant they are the contractual agent and are obliged to refund my money. Irrespective of whether they are making a profit or not or doing a community service I have to deal with the Club to get my money back (otherwise I’d be onto Reading). I'd say they are definitely not a contractual agent, I'd say it's an agreement between clubs and a service to make it easier for fans to purchase tickets and in some cases the club taking losses on unsold tickets just to make it easier for their fans to purchase away tickets. Not sure why you’d think they aren’t an agent, and agency agreement can either be implied, expressed or even the undisclosed.
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Post by Squeekster on May 31, 2020 18:26:18 GMT
I get that stoke as you say are the agent although I think that term is loosely used but they will still have to be reimbursed by Wigan and Reading in order to pass on the refund back yes? I got my money back from Ticketmaster for cancelled concerts I didn’t have to ring the band 🤣 (yes I know that ticketmaster make a margin) but the same principles apply. It’s even questionable that Stoke paid over the money to Reading. It’s a simple process of reversing the credit card transactions through the merchant Acquirer. Months later with no clarity leaves a bit to be desired Yes I get that too mate, what the main problem we have here is where as the concert has been cancelled technically the matches haven't and this is where the issues arise mate.
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Refunds
May 31, 2020 18:28:57 GMT
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Post by Paul Spencer on May 31, 2020 18:28:57 GMT
I got my money back from Ticketmaster for cancelled concerts I didn’t have to ring the band 🤣 (yes I know that ticketmaster make a margin) but the same principles apply. It’s even questionable that Stoke paid over the money to Reading. It’s a simple process of reversing the credit card transactions through the merchant Acquirer. Months later with no clarity leaves a bit to be desired Yes I get that too mate, what the main problem we have here is where as the concert has been cancelled technically the matches haven't and this is where the issues arise mate. Spot on.
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Post by Squeekster on May 31, 2020 18:29:00 GMT
I'd say they are definitely not a contractual agent, I'd say it's an agreement between clubs and a service to make it easier for fans to purchase tickets and in some cases the club taking losses on unsold tickets just to make it easier for their fans to purchase away tickets. Not sure why you’d think they aren’t an agent, and agency agreement can either be implied, expressed or even the undisclosed. Not sure why you'd think they are agents? You would contact Stokes's ticket office and ask for Everton v Liverpool tickets would you?
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Refunds
May 31, 2020 18:31:18 GMT
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Post by terryconroysmagic on May 31, 2020 18:31:18 GMT
Without being a pedant they are the contractual agent and are obliged to refund my money. Irrespective of whether they are making a profit or not or doing a community service I have to deal with the Club to get my money back (otherwise I’d be onto Reading). They didn't sell you the ticket to make a profit, the money used to buy the ticket never belonged to Stoke City, they don't have that money now, if they could have done, they would have preferred not to have to have sold you the ticket in the first place. I guess it depends how much you want to bust Stoke City's balls. Paul Not sure if you’re taking umbrage with my views on agency or my legitimate entitlement to have an expeditious refund for money I paid for a service I didn’t receive but I take exception to your inference that I’m bursting the clubs balls. I’ve already stated that they can keep the unused portion of my season ticket (and I’ve already paid in full for 3 season tickets for next season) and you have no knowledge of my financial situation so it’s a little rich to suggest I’m busting the balls of a subsidiary of a multi billion pound entity
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Refunds
May 31, 2020 18:33:04 GMT
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Post by terryconroysmagic on May 31, 2020 18:33:04 GMT
Not sure why you’d think they aren’t an agent, and agency agreement can either be implied, expressed or even the undisclosed. Not sure why you'd think they are agents? You would contact Stokes's ticket office and ask for Everton v Liverpool tickets would you? They have taken my money and issued me a ticket they are acting in an agency capacity
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Post by scfc75 on May 31, 2020 18:34:46 GMT
I'd say they are definitely not a contractual agent, I'd say it's an agreement between clubs and a service to make it easier for fans to purchase tickets and in some cases the club taking losses on unsold tickets just to make it easier for their fans to purchase away tickets. Exactly. Absolutely nothing like Ticketmaster. In its simplest form, it’s exactly like Ticketmaster. Consumer (fan or concert goer) pays vendor (Stoke City or Ticketmaster) for tickets to an event, that can no longer be attended. Vendor (Stoke City or Ticketmaster) is then legally responsible for refunding the consumer. Whether they’re acting as agent, broker, reseller, makes no difference. The legal relationship sits between vendor and consumer, whatever happens between the vendor and the other club or, in the case of ticketmaster the artist, does not affect the consumers rights to a refund. The speed of the refund is a different argument but Stoke City refunding tickets is not affected in any way by the actions of Reading FC, even though they’re not profiting from the sale. They’re the vendor, end of story.
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Post by werrington on May 31, 2020 18:39:07 GMT
Selling away tickets is all done on good will gestures
Birmingham City around 10 years ago ( Karen Brady ) tried to go down the route of not selling them as it was time consuming for their ticket staff and they make no money from it so for a couple of games ( Crewe and West Ham I think ? ) they told fans to apply to those clubs and their ticket office if they wanted to attend the match ....It got changed back because of supporter pressure
Anyway back on track
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Refunds
May 31, 2020 18:43:44 GMT
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Post by Paul Spencer on May 31, 2020 18:43:44 GMT
They didn't sell you the ticket to make a profit, the money used to buy the ticket never belonged to Stoke City, they don't have that money now, if they could have done, they would have preferred not to have to have sold you the ticket in the first place. I guess it depends how much you want to bust Stoke City's balls. Paul Not sure if you’re taking umbrage with my views on agency or my legitimate entitlement to have an expeditious refund for money I paid for a service I didn’t receive but I take exception to your inference that I’m bursting the clubs balls. I’ve already stated that they can keep the unused portion of my season ticket (and I’ve already paid in full for 3 season tickets for next season) and you have no knowledge of my financial situation so it’s a little rich to suggest I’m busting the balls of a subsidiary of a multi billion pound entity With respect, I don't think your offer to allow the club to 'keep' the unused portion of your season ticket in any way makes your request for an immediate refund of your away ticket purchases any more legitimate. The two issues are completely separate, we're not bartering here. What your financial circumstances are and what the financial turnover of Stoke City is, is also completely irrelevant. I've tried to explain why the situation is very different, indeed uniquely different, to having purchased concert or theatre tickets. And I have absolutely no doubt that once the dust settles and all the club's know where they stand, then everybody will be refunded. I'd even go as for to say, that even if things drag on and a club like Wigan ultimately end up going bust, then even THEN, I suspect Stoke City (although many won't) will still reimburse the supporters. They just need a bit of patience right now.
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Post by Squeekster on May 31, 2020 18:47:44 GMT
Exactly. Absolutely nothing like Ticketmaster. In its simplest form, it’s exactly like Ticketmaster. Consumer (fan or concert goer) pays vendor (Stoke City or Ticketmaster) for tickets to an event, that can no longer be attended. Vendor (Stoke City or Ticketmaster) is then legally responsible for refunding the consumer. Whether they’re acting as agent, broker, reseller, makes no difference. The legal relationship sits between vendor and consumer, whatever happens between the vendor and the other club or, in the case of ticketmaster the artist, does not affect the consumers rights to a refund. The speed of the refund is a different argument but Stoke City refunding tickets is not affected in any way by the actions of Reading FC, even though they’re not profiting from the sale. They’re the vendor, end of story. In very simple terms that's as maybe but all I'd say is that Stoke are providing a free of charge service to it's supporters, like mentioned ticket master and the like are a profit making venture, the service the club is offering is not and just a service to make things for their fan easy. I am lucky and am in a position not to be worried about getting a refund but I know that for many and my friends included that this money, all be it a small amount could mean a lot and I really hope that this matter is sorted out ASAP but I don't think the club are being difficult it's just a god awful situation that non of us have experienced before.
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Refunds
May 31, 2020 18:48:48 GMT
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Post by Paul Spencer on May 31, 2020 18:48:48 GMT
Selling away tickets is all done on good will gestures Birmingham City around 10 years ago ( Karen Brady ) tried to go down the route of not selling them as it was time consuming for their ticket staff and they make no money from it so for a couple of games ( Crewe and West Ham I think ? ) they told fans to apply to those clubs and their ticket office if they wanted to attend the match ....It got changed back because of supporter pressure Anyway back on track Exactly Mick ... uniquely different.
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Post by terryconroysmagic on May 31, 2020 18:55:38 GMT
Paul Not sure if you’re taking umbrage with my views on agency or my legitimate entitlement to have an expeditious refund for money I paid for a service I didn’t receive but I take exception to your inference that I’m bursting the clubs balls. I’ve already stated that they can keep the unused portion of my season ticket (and I’ve already paid in full for 3 season tickets for next season) and you have no knowledge of my financial situation so it’s a little rich to suggest I’m busting the balls of a subsidiary of a multi billion pound entity With respect, I don't think your offer to allow the club to 'keep' the unused portion of your season ticket in any way makes your request for an immediate refund of your away ticket purchases any more legitimate. The two issues are completely separate, we're not bartering here. What your financial circumstances are and what the financial turnover of Stoke City is, is also completely irrelevant. I've tried to explain why the situation is very different, indeed uniquely different, to having purchased concert or theatre tickets. And I have absolutely no doubt that once the dust settles and all the club's know where they stand, then everybody will be refunded. I'd even go as for to say, that even if things drag on and a club like Wigan ultimately end up going bust, then even THEN, I suspect Stoke City (although many won't) will still reimburse the supporters. They just need a bit of patience right now. Fair enough, yes they are separate but I used it as a counter to the suggestion I was hassling the Club. We’ll also have to disagree with the “immediate refund” comment it’s been over 2 months. I could have raised a chargeback and caused (some) administrative burden on the Club however I didn’t want to do that in the current environment. I’ll have to continue to be patient and I don’t want to get into an online argument with a decent poster Stay safe
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Post by Paul Spencer on May 31, 2020 19:03:50 GMT
With respect, I don't think your offer to allow the club to 'keep' the unused portion of your season ticket in any way makes your request for an immediate refund of your away ticket purchases any more legitimate. The two issues are completely separate, we're not bartering here. What your financial circumstances are and what the financial turnover of Stoke City is, is also completely irrelevant. I've tried to explain why the situation is very different, indeed uniquely different, to having purchased concert or theatre tickets. And I have absolutely no doubt that once the dust settles and all the club's know where they stand, then everybody will be refunded. I'd even go as for to say, that even if things drag on and a club like Wigan ultimately end up going bust, then even THEN, I suspect Stoke City (although many won't) will still reimburse the supporters. They just need a bit of patience right now. Fair enough, yes they are separate but I used it as a counter to the suggestion I was hassling the Club. We’ll also have to disagree with the “immediate refund” comment it’s been over 2 months. I could have raised a chargeback and caused (some) administrative burden on the Club however I didn’t want to do that in the current environment. I’ll have to continue to be patient and I don’t want to get into an online argument with a decent poster Stay safe You too mate. 👍
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Post by flea79 on May 31, 2020 19:36:38 GMT
As Chair of the Supporters Club I emailed the club about this today. I got a reply in less than half an hour which is pretty impressive for a hot Sunday. There is a senior management meeting this week after which we may have some dates. I do have a lot of sympathy with the Club on this one. Staff are working from home and this is a major financial undertaking, and of course for much of the lockdown its been unclear when or if or under what conditions the Championship will resume. There are of course three different types of refund due - those who have tickets for Reading and/or Wigan away; season card holders and those who have brought individual home match tickets. At the risk of stating the obvious, no-one yet knows what the position will be for next season, which makes it impossible to offer the refund against the cost of next years season card for those who hadn't already purchased one. The FA's worst case scenario is that we might go the whole of next season without crowds in grounds. Let's pray not. And we await to see what the position will be with streamed Championship games. The legal position is clear, if you have brought something which isn't then provided, you are entitled to a refund, but all football clubs will be looking at offers designed to keep their customers and keep money in their bank account at a very difficult time cash-flow wise. It now looks almost certain unless the virus position deteriorates that the Championship will be played out behind closed doors. I think the EFL are following in the slipstream of the PL in this - letting the PL take the lead and sort out the problems. Having looked at stokes terms of sales for season tickets it says not refundable except under exceptional circumstances at the discretion of the owners, reckon they will do the right thing?
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Post by Deleted on May 31, 2020 20:33:18 GMT
Not sure why you’d think they aren’t an agent, and agency agreement can either be implied, expressed or even the undisclosed. Not sure why you'd think they are agents? You would contact Stokes's ticket office and ask for Everton v Liverpool tickets would you? Of course not. Is always a dull as hell game
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Refunds
May 31, 2020 21:19:26 GMT
via mobile
Post by walton corner on May 31, 2020 21:19:26 GMT
As Chair of the Supporters Club I emailed the club about this today. I got a reply in less than half an hour which is pretty impressive for a hot Sunday. There is a senior management meeting this week after which we may have some dates. I do have a lot of sympathy with the Club on this one. Staff are working from home and this is a major financial undertaking, and of course for much of the lockdown its been unclear when or if or under what conditions the Championship will resume. There are of course three different types of refund due - those who have tickets for Reading and/or Wigan away; season card holders and those who have brought individual home match tickets. At the risk of stating the obvious, no-one yet knows what the position will be for next season, which makes it impossible to offer the refund against the cost of next years season card for those who hadn't already purchased one. The FA's worst case scenario is that we might go the whole of next season without crowds in grounds. Let's pray not. And we await to see what the position will be with streamed Championship games. The legal position is clear, if you have brought something which isn't then provided, you are entitled to a refund, but all football clubs will be looking at offers designed to keep their customers and keep money in their bank account at a very difficult time cash-flow wise. It now looks almost certain unless the virus position deteriorates that the Championship will be played out behind closed doors. I think the EFL are following in the slipstream of the PL in this - letting the PL take the lead and sort out the problems. Whatever decisions were to be made fans were never going to be attend games this should have been sorted ages ago ...
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