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Post by jaybee on Jan 3, 2014 17:46:29 GMT
Ordered two tickets for tomorrow on line last night for me and Mrs Didn't choose my regular seat, but a different one. As she has a club membership card, her seat is loaded onto that card, but even though I have a S/T card, they don't load the seat onto my card, I have to go to the office and collect my 'paper ticket'!!!!!!! WTF? I thought this card system was supposed to make this stuff easier - why can't they just load my new 'ticket' onto my card???  |
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Post by Robo10 on Jan 3, 2014 17:48:34 GMT
Had the same, luckily did it Monday so had paper tickets in post yesterday
Ordered my nephews later as linked account and he had to collect. Bizarre
Why they couldn't be loaded to our season ticket cards was beyond me, surely they would know which game the bar code was valid for
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Post by Deleted on Jan 3, 2014 17:51:57 GMT
Will you be able to pay cash on the day ?
TWD
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Post by Robo10 on Jan 3, 2014 17:59:30 GMT
Official site question alas
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Post by scfc75 on Jan 3, 2014 18:03:40 GMT
Nothing is loaded to the card, the card is just a barcode that the scanner reads and then looks at your account.
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Post by kevkj on Jan 3, 2014 18:44:22 GMT
Seems strange how so many peopole are being given paper tickets for this one.My mate has.
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Post by snapotter on Jan 3, 2014 18:47:09 GMT
Had this confusion for the Man Utd cup game. As our season tickets are in the South Stand, we had to relocate. I bought the tickets online and received a confirmation email saying the tickets had been loaded onto the season cards. When we tried to go through the turnstile, we were told "access denied" and had to go to the ticket office. We then had to queue in the pouring rain to be patronised by one of the ticket office staff who would not believe the email had said our season cards would get us in (I double checked - it did state that)
As I had also purchased tickets for tomorrow's game, I payed another visit to the ticket office before the Villa game to clarify the situation. The upshot is that if you purchase your normal season ticket seat, it will be on your card, but if you are a season ticket holder who relocates you will need to collect a paper ticket.
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Post by sheikhmomo on Jan 3, 2014 18:53:51 GMT
If I phone up tomorrow, will they be able to put it on my season card?
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Post by lordherefordsknob on Jan 3, 2014 18:54:13 GMT
Didn't they say if you weren't sitting in your season ticket seat you would get a paper ticket.
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Post by StokieBoy31 on Jan 3, 2014 18:55:38 GMT
I've been given a paper ticket aswell, the club really have made the ticket system worse.
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Post by jaybee on Jan 3, 2014 18:59:01 GMT
Nothing is loaded to the card, the card is just a barcode that the scanner reads and then looks at your account. Then, why can't it look at my account and see that I've bought a ticket????????????? |
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Post by jaybee on Jan 3, 2014 19:03:56 GMT
Didn't they say if you weren't sitting in your season ticket seat you would get a paper ticket. In the e mail receipt yesterday it said ... Key MC = Ticket is loaded to the Clubcard SC = Ticket is loaded to the Season Card BC = Ticket is a barcoded paper ticket (Not Card) *If you see a MC or SC next to your seat, then the ticket has now loaded to your Access Card. Please bring the card and this receipt with you to the game But sadly there was no code of any sort on the e mail. Then at 4.30pm today cam another e mail saying ... Stoke City Football Club would like to remind Season Ticket Holders who have purchased their normal Season Ticket Seat for this game will have the fixture loaded onto their Season Card while Season Ticket Holders who have purchased seats elsewhere in the stadium for this game will have been sent a paper ticket or it will be made available for collection prior to kick off. What a 'fish up in a brewery'! |
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Post by bayernoatcake on Jan 3, 2014 19:09:09 GMT
If I phone up tomorrow, will they be able to put it on my season card? If You're a non season ticket holder and have a card-yes. If You're a season ticket holder and have Your normal seat-yes. If You're a season ticket holder and pick a different seat-no. |
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Post by Deleted on Jan 3, 2014 19:09:20 GMT
Ordered two tickets for tomorrow on line last night for me and Mrs Didn't choose my regular seat, but a different one. As she has a club membership card, her seat is loaded onto that card, but even though I have a S/T card, they don't load the seat onto my card, I have to go to the office and collect my 'paper ticket'!!!!!!! WTF? I thought this card system was supposed to make this stuff easier - why can't they just load my new 'ticket' onto my card??? They can't load it on your card can they........it's for your seat. I do the same thing ...ie move seats with cup games........I don't see the problem |
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Post by sheikhmomo on Jan 3, 2014 19:16:42 GMT
If I phone up tomorrow, will they be able to put it on my season card? If You're a non season ticket holder and have a card-yes. If You're a season ticket holder and have Your normal seat-yes. If You're a season ticket holder and pick a different seat-no. Thanks Bayern. |
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Post by scfc75 on Jan 3, 2014 20:18:14 GMT
Nothing is loaded to the card, the card is just a barcode that the scanner reads and then looks at your account. Then, why can't it look at my account and see that I've bought a ticket????????????? This is the million dollar question!! |
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Post by Deleted on Jan 3, 2014 20:19:59 GMT
So what are we saying here?
I've bought a seat that isn't mine so where do I go to pick up my ticket? (Nothing was stated when I bought the seat!?)
Help!?
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Post by keasie1863 on Jan 3, 2014 20:21:28 GMT
Will you be able to pay cash on the day ? TWD I rang up today, the lady in the ticket office told me to go to the cash turnstiles.to save queing with my season ticket.apparently there are 4 open.one in block 24 where we sit.lovely jubbly. |
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Post by jaybee on Jan 3, 2014 20:43:54 GMT
Ordered two tickets for tomorrow on line last night for me and Mrs Didn't choose my regular seat, but a different one. As she has a club membership card, her seat is loaded onto that card, but even though I have a S/T card, they don't load the seat onto my card, I have to go to the office and collect my 'paper ticket'!!!!!!! WTF? I thought this card system was supposed to make this stuff easier - why can't they just load my new 'ticket' onto my card??? They can't load it on your card can they........it's for your seat. I do the same thing ...ie move seats with cup games........I don't see the problem Why couldn't they load it to my card? They can load me some 'brownie points' when I buy stuff at the club shop, so, it ought to be simple to associate my card with a seat purchase. It works on a normal match day - read bar code, I go to my allocated seat ... why not tomorrow with a different seat??? |
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Post by jaybee on Jan 3, 2014 20:45:29 GMT
So what are we saying here? I've bought a seat that isn't mine so where do I go to pick up my ticket? (Nothing was stated when I bought the seat!?) Help!? The guy on the phone today told me that ... before 1pm at the main ticket office and after then at the 'satellite' office |
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Post by metalhead on Jan 3, 2014 20:52:04 GMT
This sounds like an absolute Vauxhall Disastra. I wasn't sure I could make tomorrow but now I can and I'm worried I'm going to get fucked about, I doubt my season ticket seat will be available. Oh well, here goes nothing. Wish me luck guys.
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Post by robinreliant on Jan 3, 2014 20:52:46 GMT
I had to phone the Ticket Office today, due to making an error when purchasing tomorrow's tickets and erroneously buying one for the wrong friends and family member and discovered the following :
The ticketing system has been "authorising" seats onto Season Ticket cards, whether or not you're sitting in your Season Ticket seat; this is apparently against what should happen !
The system should only allow you to buy and load your Season Ticket seat onto your Season Ticket card.
If you buy any other seat in the stadium, it should issue a paper ticket for that seat.
I guess it's an improvement over carrying around a separate purchase receipt, if the system works; the problem is that the system has thrown a wobbly and allowed any seat purchase to be authorised onto the purchaser's card(s).
That's not to say that you won't gain entry tomorrow, but if you've bought any other seat than your Season Ticket seat, you should go to the Ticket Office (or Satellite Ticket Office on matchdays) and collect a paper ticket.
I guess, as in the case of ticket upgrades, that they have "blocked" entry for that Season Ticket card as the seat printed on that card may have been sold to someone else (holding a paper ticket for that seat).
Hope this makes sense and is of some help ?
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Post by kitkatkev on Jan 3, 2014 21:03:29 GMT
Jesus hates christ.It is not Rocket Science what you want the club come pick you up warm ur seat andpay for your beer.
1. YOUR CARD HAS YOUR SEAT NUMBER STAND AND ROW NUMBER.You are not in thst seat so it will not work for that day
2.They have sent you a ticket FREE POSTAGE
I give up WE CAN ALL WORK IT OUT WHY NOT YOU
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Post by ST5-POTTER on Jan 3, 2014 21:07:26 GMT
Just brought mine but not my season ticket seat..
Not one single mention of needing to get a paper ticket and on my receipt / invoice it says
£15:00 and it has a little picture and says season card??? WTF!
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Post by Deleted on Jan 3, 2014 21:12:45 GMT
Jesus hates christ.It is not Rocket Science what you want the club come pick you up warm ur seat andpay for your beer. 1. YOUR CARD HAS YOUR SEAT NUMBER STAND AND ROW NUMBER.You are not in thst seat so it will not work for that day 2.They have sent you a ticket FREE POSTAGE I give up WE CAN ALL WORK IT OUT WHY NOT YOU When you've finished acting like Mr Almighty can you care to explain to me why they have changed it from the Walsall home game? I sit in the Seddon and bought a ticket for the Boothen that night yet it was loaded onto my Season Card. WHY HAVE THEY CHANGED IT MR CLEVERCLOGS? |
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Post by Deleted on Jan 3, 2014 21:16:26 GMT
Just brought mine but not my season ticket seat.. Not one single mention of needing to get a paper ticket and on my receipt / invoice it says £15:00 and it has a little picture and says season card??? WTF! Same here mate and to add to it they've sent me an email telling me that I should have one of the following stamped next to my seat number: "Key MC = Ticket is loaded to the Clubcard SC = Ticket is loaded to the Season Card BC = Ticket is a barcoded paper ticket (Not Card) *If you see a MC or SC next to your seat, then the ticket has now loaded to your Access Card. Please bring the card and this receipt with you to the game. First time Non UK ticket purchases will have to collect the card from the Stadium as we do not post Clubcards overseas. For ticketing FAQ's click here" I don't have any of those stamped next to my seat number that i've purchased. Too add onto that i've received another email that contains the following: ".....Collections are available from the Main Ticket Office until 1:00pm on the day of the game, after this time they will be at the Satellite Ticket Office, which is situated outside the Novus Stand. If you have not received your ticket through the post and have not made arrangements for collection then please contact the ticket office on 01782 367599." Guess what? It didn't say to deliver or collect when I purchased it!? |
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Post by johnsmithsupper on Jan 3, 2014 21:17:48 GMT
Ordered two tickets for tomorrow on line last night for me and Mrs Didn't choose my regular seat, but a different one. As she has a club membership card, her seat is loaded onto that card, but even though I have a S/T card, they don't load the seat onto my card, I have to go to the office and collect my 'paper ticket'!!!!!!! WTF? I thought this card system was supposed to make this stuff easier - why can't they just load my new 'ticket' onto my card??? Same for me mate got to go up first thing in the morning to collect paper tickets |
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Post by jeycov on Jan 3, 2014 21:19:22 GMT
Good idea to have a club card as well as your season ticket IF you want to sit in another seat other than your regular season ticket allocation
(to sit with other friends or in case you have to move when more away fans are allocated to your regular seat.)
We will get used to the system, especially if we get a good Cup run, as more fans will want to come along
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Post by jaybee on Jan 3, 2014 21:27:55 GMT
1. YOUR CARD HAS YOUR SEAT NUMBER STAND AND ROW NUMBER.You are not in thst seat so it will not work for that day I *never* sit in my 'correct' seat as given on my card - we are a group of 8, we sit wherever we decide in our group. I could quite easily present my e mail that me and Mrs have to identify my correct seat J 2.They have sent you a ticket FREE POSTAGE Nope - they e mailed me at 4.30pm the day before the game to inform me - I live in Shropshire, it's not a 5 minute drive J I give up WE CAN ALL WORK IT OUT WHY NOT YOU I can certainly 'work it out' but it just seems a complex way of doing a reasonably simple job  |
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Post by Northy on Jan 3, 2014 21:34:04 GMT
I was a bit worried after postie came this morning and no ticket delivered as I didn't have a code on the receipt, but got the e-mail at 4.30 to confirm what was happening, glad I changed my contact e-mail from work to a home one at the beginning of the season otherwise I would have missed it.
We seem to make what could be an easy operation very hard, if banking transactions or warehouse picking are almost instant, surely we could do the same with a barcode identification system
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