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Post by desman2 on Jan 6, 2014 14:16:21 GMT
I seem to recall the letter accompanying my membership card stated it was valid until 2030 or something,so maybe 20 years ? It'll have to be. It'll take you that long to get a ticket
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Post by robwahlmann on Jan 6, 2014 17:23:29 GMT
I suggested right from the beginning, that they (the club) were going to shoot themselves in the foot by forcing anybody who wanted to attend a match into becoming a member, it should only have ever been an OPTION (if you the ticket purchaser so desired) to do so. In their attempt to complete a 100% complete mail shot data base of potential customers, they are actually driving many of those potential customers away. Baby well and truly chucked out with the bath water I'm afraid. It's now easier for the casual Stoke supporter to buy a ticket for an away match than it is for a home match. Absolutely barmy. This is crazy, but actually true!
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Post by robinreliant on Jan 6, 2014 18:35:58 GMT
All I've concluded from the Membership Card (by the backdoor) scheme is that those (smart enough to do so) have registered each and every member of their friends and family for a card.
This ensures options are available from my dog to my oap Mum to purchase a Stoke ticket.
The dog's particularly looking forward to getting at the (Hull) Tigers ????
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niel
Academy Starlet
Posts: 196
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Post by niel on Jan 6, 2014 19:13:32 GMT
How is this thread so long.....
If you buy you normal season ticket seat AFTER they are on general sale and someone has bought your seat ( because you hadn't before general sale started ) then they have to give you the paper ticket to allocate you a new seat as yours is sold.......
If you don't like this...then buy the damn thing before they go on general sale and it will not happen.
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Post by Deleted on Jan 6, 2014 19:18:22 GMT
So.
Are all of the problems that fans are experiencing just the ST holders?
I got the impression that it wasn't just the ST holders that were affected.
Or don't non ST holders count in this debate?
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Post by bayernoatcake on Jan 6, 2014 19:21:47 GMT
How is this thread so long..... If you buy you normal season ticket seat AFTER they are on general sale and someone has bought your seat ( because you hadn't before general sale started ) then they have to give you the paper ticket to allocate you a new seat as yours is sold....... If you don't like this...then buy the damn thing before they go on general sale and it will not happen. It went so long because for the Leicester game it said the complete opposite with the confirmation and people only found they'd need a paper ticket the day before the game. We accept Your apology in advance!
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Post by sheikhmomo on Jan 6, 2014 19:24:09 GMT
How is this thread so long..... If you buy you normal season ticket seat AFTER they are on general sale and someone has bought your seat ( because you hadn't before general sale started ) then they have to give you the paper ticket to allocate you a new seat as yours is sold....... If you don't like this...then buy the damn thing before they go on general sale and it will not happen. Thank you Einstein! Lets not mention the fact that this WASN'T the case for a previous home cup game. Let's not mention the fact that some people who needed a ticket were actively told the game was on their card when it was not, lets not mention the fact that the club has said on more than one occasion that paper tickets were a thing of the past and most of all, deep down, really a club such as ours, should we really make it so fucking difficult for casual fans to attend or make regular attendees jump through hoops if they make a last minute decision to attend? This entry card system has been brought in under false pretensions and administered and communicated by halfwits.
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Post by ST5-POTTER on Jan 6, 2014 19:27:37 GMT
How is this thread so long..... If you buy you normal season ticket seat AFTER they are on general sale and someone has bought your seat ( because you hadn't before general sale started ) then they have to give you the paper ticket to allocate you a new seat as yours is sold....... If you don't like this...then buy the damn thing before they go on general sale and it will not happen. And If that was what we were told from the club there would be no fucking issue would there you plank. Email from the club saying my card will get me entry, when in reality I ended a paper ticket. Now I'm sorry but if the club don't know what they're doing how the feck are we. It's that simple
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Post by Deleted on Jan 6, 2014 19:41:00 GMT
I'll be interested to see how far and how strong the Supporters Council go with this.
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Post by Deleted on Jan 6, 2014 19:58:22 GMT
I'll be interested to see how far and how strong the Supporters Council go with this. I could be wrong, but on KnotFm on the show - they seem to be keeping away from the subject as much as possible. That is my impression.
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Post by Deleted on Jan 6, 2014 20:03:44 GMT
I can understand the 'casual fan' problem as I can with wanting to take a friend/family member occasionally.
There is a solution which I've used to get round it.it takes 2 minutes online to get a club card.my son has one,my daughter has one even my wife has one and the latter two will probably never go to a game but it means I hold two club cards I can get friends tickets with should they wish to go.An adult ticket is loaded in to any card I select to use for a friend.On entry it just says 'allow entry' on the screen and in we go.Ok,so big Dave has a ticket in Kate's name but who cares ? I don't that's for sure and neither does my guest.
Despite the problems with the cards at least they kept hundreds of filthy mancs out of the home ends the other week.if I need a card to keep scum like that out then I'm for it.
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Post by numpty40 on Jan 6, 2014 20:06:40 GMT
I'm not a ST holder but registered the whole family as members. Trying to get two tickets together for the Man U cup tie was a fucking chore and I very nearly gave up. Fortunately, being a billy no mates I don't have that problem too often. Trying to buy more than one ticket to watch Stoke these days is certainly an endurance test.
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Post by Deleted on Jan 6, 2014 20:07:42 GMT
I'll be interested to see how far and how strong the Supporters Council go with this. I could be wrong, but on KnotFm on the show - they seem to be keeping away from the subject as much as possible. That is my impression. You do surprise me. Too much resistance will see the Bourbons replaced with Rich Tea.
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Post by Deleted on Jan 6, 2014 20:27:27 GMT
I'm not a ST holder but registered the whole family as members. Trying to get two tickets together for the Man U cup tie was a fucking chore and I very nearly gave up. Fortunately, being a billy no mates I don't have that problem too often. Trying to buy more than one ticket to watch Stoke these days is certainly an endurance test. I did give up ! In this day and age you shouldn't have to drive to the ticket office and queue up or spend a long time on the phone trying to buy tickets. The whole point of an online access point is to make it easy for people to buy tickets. Those in charge don't know their asses from their elbows.My girlfriend...who has never been to Stoke....now has 2 membership cards.The 1st I set up linked to mine is at her address,then a week later they decide to send her another 1 to my address. And of course you can only buy online for certain games,not cat A. Add to this my neice came over from Spain for the Everton match.She has a membership card.She purchased her ticket online and yet she still had to go to the ticket office to pick up a paper ticket ! The sjoke name is still relevant I'm afraid
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Post by jaybee on Jan 6, 2014 22:23:17 GMT
As the originator of this thread, I'm not sure if I should be proud (hey look at me) of the 160+ messages and or 6000+ views or just embarrassed for *my* club. I just trawled back through my e mails and came across this one and can see that it says ........ <<Firstly, it acts as an access to the Britannia Stadium at the turnstiles on a matchday. All home Barclays Premier League games have already been loaded onto Season Membership cards and any further home cup games, should we have any, can be easily loaded onto the card automatically no matter how you choose to purchase them. In doing so, you won’t have to collect a ticket prior to the match, or rely on the post anymore!>> Seems like that wasn't the case. I'm just writing an e mail to Customer.Service@stokecityfc.com - dunno if it will bring any response but will let you know!
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Post by sheikhmomo on Jan 8, 2014 12:15:53 GMT
This system gets more amusingly bad.
'Four tickets for Palace please' 'OK, who are the other three' 'Mr X, Mr Y, Mr Z, all set up as friends and family' 'No they're not' 'Yes they are' 'On your account you have set yourself up as a friend and one other' 'Why would I do that, I bought 4 tickets for these fellas just the other week and checked they were on the account last night' 'What are their numbers?' 'I didn't write them down, I presumed if they were set up as friends on my account you would be able to see them' 'We can't see on our system, what you can on yours' 'That's useful' 'Yeah' 'What shall we do from here' 'Well I need to register them all again' 'OK' 'Names and addresses' 'I don't know their addresses' 'Well I can't register them then' 'But you only need their name and DOB on SCFC Direct to register them' 'Well this is not SCFC direct, I need addresses on My system'
Cue re registering all four names at my address. Sure enough when I got back all the people I wanted to buy tickets for were attached to my account in the first place.
Firstly the bloke at the ticket office was excellent in the end it wasn't his fault but why in the name of fucking God are the people behind the screen not able to see the information that the supporters can?
Stoke City 150 years and counting of being run by buffoons.
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Post by Davef on Jan 8, 2014 12:25:27 GMT
Am I missing something obvious here Momo, but why didn't you just order the tickets using SCFC Direct?
That's how I do things these days, using the Family and Friends facility and don't have an ounce of bother.
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Post by Lakeland Potter on Jan 8, 2014 12:29:24 GMT
Am I missing something obvious here Momo, but why didn't you just order the tickets using SCFC Direct? That's how I do things these days, using the Family and Friends facility and don't have an ounce of bother. I think Momo goes to the club to buy tickets in the hope of bumping into that nice Mr Scholes!
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Post by Deleted on Jan 8, 2014 12:29:34 GMT
I never seen so much commotion over something so straightforward.
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Post by sheikhmomo on Jan 8, 2014 12:29:52 GMT
Am I missing something obvious here Momo, but why didn't you just order the tickets using SCFC Direct? That's how I do things these days, using the Family and Friends facility and don't have an ounce of bother. When they went on general sale yesterday morning dave, it was only offering me the option to purchase one ticket. I still can't believe that ticket office staff effectively operate on a different system than the supporters do.
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Post by sheikhmomo on Jan 8, 2014 12:31:44 GMT
I never seen so much commotion over something so straightforward. You didn't go on Saturday then mate or bought your season ticket seat before Christmas. They changed the procedure half way through sale.
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Post by sheikhmomo on Jan 8, 2014 12:34:02 GMT
Am I missing something obvious here Momo, but why didn't you just order the tickets using SCFC Direct? That's how I do things these days, using the Family and Friends facility and don't have an ounce of bother. I think Momo goes to the club to buy tickets in the hope of bumping into that nice Mr Scholes! My favourite part of Saturday was walking past the humungous queue at the East Stand satellite ticket office listening to various supporters discussing the ways in which they would like to cause pain to Mr Scholes. Very pleasing
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Post by Deleted on Jan 8, 2014 12:46:35 GMT
Am I missing something obvious here Momo, but why didn't you just order the tickets using SCFC Direct? That's how I do things these days, using the Family and Friends facility and don't have an ounce of bother. It doesn't always work Dave. I have two friends and family linked to my account and cant buy tickets from ScfcDirect for them even though they are both club members with cards. I've rang the ticket office 5 times over the last 6 months, speaking to different people each time and they refuse to even acknowledge a problem!
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Post by longtonstokie on Jan 8, 2014 13:58:58 GMT
Hi All
Been watching this thread with some interest.
Before I go on has anyone booked Palace tkts post 31st December through scfc direct and recieved them through the post yet?
Reason is that I purchased 7 tickets for friends and family on 31st December - I work close to the stadium so opted for the collection method (thought it was safer than the post). I went to the ticket office on Monday 6th January and was told they wernt there. When I asked why - I was told they may have been posted - I then explained that I chose the collection option and showed them my confirmation email, which clearly states "collect from box office"
I was then told (rather patronisingly) all invoices state that - However I replied please check my purchase history, I have bought hundreds of tickets this way and never had a problem.
There are two explanations for the missing tickets.
1 They have been given to someone else by mistake 2 They have posted them and I am yet to receive them
However the latter should not have happened as I opted to collect them.
I was told If they had been given to someone else then the originals could be cancelled and re-issued, can anyone remember If its electronic entry at palace as this is the only way I can see it working - also do the Club have a number of blank tickets, so they can reissue?.
As of today I still have not received the tickets and will be paying the ticket office another visit tomorrow.
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Post by jaybee on Jan 8, 2014 17:29:47 GMT
I'm just writing an e mail to Customer.Service@stokecityfc.com - dunno if it will bring any response but will let you know! No reply yet, but have just had a (mass) e mail saying <<Dear J, have you got your ticket for Sunday's big game...?>> Of course I have, I'm an effing season ticket holder It then goes on to say <<for all the latest ticket news and information follow @ stokecity_joshw>> Now, I suspect this is something to do with twitter, but as it's not something that I use, maybe a proper 'live link' to that site would be easier than just a piece of text that maybe I don't understand!
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Post by cheadlepotter on Jan 8, 2014 17:42:50 GMT
Am I missing something obvious here Momo, but why didn't you just order the tickets using SCFC Direct? That's how I do things these days, using the Family and Friends facility and don't have an ounce of bother. It doesn't always work Dave. I have two friends and family linked to my account and cant buy tickets from ScfcDirect for them even though they are both club members with cards. I've rang the ticket office 5 times over the last 6 months, speaking to different people each time and they refuse to even acknowledge a problem! Let me get this straight. You've got a membership card, and have other people linked to your account who have membership cards, but you can't buy tickets for them?! What are we supposed to do then (my mrs and son are now card holders linked to my account)?! Buy them separately hoping that the seat next to the previous one bought hasn't been bought by someone else during the process? What a fucking joke our club is.
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Post by bayernoatcake on Jan 8, 2014 18:16:23 GMT
It doesn't always work Dave. I have two friends and family linked to my account and cant buy tickets from ScfcDirect for them even though they are both club members with cards. I've rang the ticket office 5 times over the last 6 months, speaking to different people each time and they refuse to even acknowledge a problem! Let me get this straight. You've got a membership card, and have other people linked to your account who have membership cards, but you can't buy tickets for them?! What are we supposed to do then (my mrs and son are now card holders linked to my account)?! Buy them separately hoping that the seat next to the previous one bought hasn't been bought by someone else during the process? What a fucking joke our club is. I think You have to hope that it's works, if it doesn't it's then time to take some deep breaths and not get angry with the poor buggers at the ticket office because it's not their fault the system is shit.
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Post by pretzel on Jan 8, 2014 19:34:19 GMT
Both myself and my mate Steve are season ticket holders but held off buying our own seats for last Sunday until general sale so that se could get Steve's wife (a card holding member) a seat as near to us as possible, wherever that may have been.
Point one. Going online to buy my ticket and Steve's was easy as our seats were still free and I reserved them both in our respective names. What followed next was quite annoying, as the next adjacent seat I selected for Chelle came up in the name of another of my family and friends. I deleted this and tried again and the same name came up. I ended up playing some stupid game of entering the various names of people linked to my account in random seats until I found Chelle's name popped up and then backtracked to get her in the right seat before deleting the others. Have other people had this problem or am I really dolly dimple and missing something in the buying process that allows me to select which person I want the seat for before selecting a seat.
Point two. Having purchased the tickets I received an email confirming my purchase with this information on it... Key MC = Ticket is loaded to the Clubcard SC = Ticket is loaded to the Season Card BC = Ticket is a barcoded paper ticket (Not Card)
Unless I need to go to Specsavers, I could NOT find any of these codes next to my seat purchases as stated but it DID give the valid card membership details of each of the seat holders... so yeah, you'd think all was plain sailing but no, Steve's wife and myself gained admittance but Steve got turned away and had to queue with the rest of the angry hoards at the ticket office.
I've yet to hear any half decent reason for why a card holder cant buy a ticket online and have it allocated to his card regardless of whether he has a season card for another seat or not?
It comes as no surprise to me that people are saying they'll not bother going to games and watch the game on the computer or in the pub if these are the kind of obstacles the club have created.
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Post by Deleted on Jan 8, 2014 19:38:24 GMT
It doesn't always work Dave. I have two friends and family linked to my account and cant buy tickets from ScfcDirect for them even though they are both club members with cards. I've rang the ticket office 5 times over the last 6 months, speaking to different people each time and they refuse to even acknowledge a problem! Let me get this straight. You've got a membership card, and have other people linked to your account who have membership cards, but you can't buy tickets for them?! What are we supposed to do then (my mrs and son are now card holders linked to my account)?! Buy them separately hoping that the seat next to the previous one bought hasn't been bought by someone else during the process? What a fucking joke our club is. Yours might work. Up until the cards came in this season they were still linked to my account and I could buy the paper tickets and collect as usual. Since the introduction of the new cards something has gone wrong on the system.
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Post by jaybee on Jan 8, 2014 21:31:06 GMT
What followed next was quite annoying, as the next adjacent seat I selected for Chelle came up in the name of another of my family and friends. I deleted this and tried again and the same name came up. I ended up playing some stupid game of entering the various names of people linked to my account in random seats until I found Chelle's name popped up and then backtracked to get her in the right seat before deleting the others. Have other people had this problem or am I really dolly dimple and missing something in the buying process that allows me to select which person I want the seat for before selecting a seat. I *think* there is some sort of 'drop down' so you can choose which 'friend' Point two. Having purchased the tickets I received an email confirming my purchase with this information on it... Key MC = Ticket is loaded to the Clubcard SC = Ticket is loaded to the Season Card BC = Ticket is a barcoded paper ticket (Not Card) Unless I need to go to Specsavers, I could NOT find any of these codes next to my seat purchases as stated but it DID give the valid card membership details of each of the seat holders... Same here ... but they did have the 'decency' to e mail me again at 4.30pm the day before to inform me of the problem I've yet to hear any half decent reason for why a card holder cant buy a ticket online and have it allocated to his card regardless of whether he has a season card for another seat or not? It's 'Elf & Safety' reasons - quite what they may be .... lord knows
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