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Post by cheadlepotter on Jan 8, 2014 21:53:42 GMT
Let me get this straight. You've got a membership card, and have other people linked to your account who have membership cards, but you can't buy tickets for them?! What are we supposed to do then (my mrs and son are now card holders linked to my account)?! Buy them separately hoping that the seat next to the previous one bought hasn't been bought by someone else during the process? What a fucking joke our club is. I think You have to hope that it's works, if it doesn't it's then time to take some deep breaths and not get angry with the poor buggers at the ticket office because it's not their fault the system is shit. True. But then it seems that there's one idiot at the ticket office who doesn't help matters by being an arsehole. My visits to the ticket office are quite infrequent but I'm sure I saw him at the Leicester game, having a go at a fan because he'd paid for two tickets but only been given one. How that's the fan's fault I don't know!
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Post by bayernoatcake on Jan 8, 2014 22:19:48 GMT
I think You have to hope that it's works, if it doesn't it's then time to take some deep breaths and not get angry with the poor buggers at the ticket office because it's not their fault the system is shit. True. But then it seems that there's one idiot at the ticket office who doesn't help matters by being an arsehole. My visits to the ticket office are quite infrequent but I'm sure I saw him at the Leicester game, having a go at a fan because he'd paid for two tickets but only been given one. How that's the fan's fault I don't know! Yup, they don't help themselves and normally I wouldn't have sympathy for them as I've had my issues over the years down there with being stonewalled by idiocy. But I just don't think how bad this system helps them and will make them even worse. This thread needs to be e-mailed to the club imo. There's post upon post of fuck ups that they need to know about.
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Post by jaybee on Jan 8, 2014 22:49:45 GMT
This thread needs to be e-mailed to the club imo. There's post upon post of fuck ups that they need to know about. As the OP, I did so on Monday night to 'customers' and 'customer services' at stoke city - no acknowledgement or reply thus far. Any other addresses I could try???
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Post by sheikhmomo on Jan 8, 2014 22:55:55 GMT
This thread needs to be e-mailed to the club imo. There's post upon post of fuck ups that they need to know about. As the OP, I did so on Monday night to 'customers' and 'customer services' at stoke city - no acknowledgement or reply thus far. Any other addresses I could try??? The club don't give a shite The Supporters Council don't give a shite Scholes thinks you are thick I wouldn't bother.
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Post by bayernoatcake on Jan 8, 2014 22:56:02 GMT
This thread needs to be e-mailed to the club imo. There's post upon post of fuck ups that they need to know about. As the OP, I did so on Monday night to 'customers' and 'customer services' at stoke city - no acknowledgement or reply thus far. Any other addresses I could try??? You try Tony Scholes' but all You'll get is a reply from his secreatary/assistant. And despite being asked every other week, I've forgotten what it is. I'd imagine a quick search will bring it up. Other than that I have no idea. Someone on Twatter could link it to Josh Whittaker? And the scfcsc need to address it too please.
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Post by bayernoatcake on Jan 8, 2014 22:57:41 GMT
As the OP, I did so on Monday night to 'customers' and 'customer services' at stoke city - no acknowledgement or reply thus far. Any other addresses I could try??? The club don't give a shite The Supporters Council don't give a shite Scholes thinks you are thick I wouldn't bother. He's got one thing for right for once! I know I shouldn't but it just stinks and I'm a persistent cunt. The irony being I've had no problems with it, it just pisses me off that we're run so badly.
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Post by Lakeland Potter on Jan 8, 2014 23:08:19 GMT
Both myself and my mate Steve are season ticket holders but held off buying our own seats for last Sunday until general sale so that se could get Steve's wife (a card holding member) a seat as near to us as possible, wherever that may have been. Point one. Going online to buy my ticket and Steve's was easy as our seats were still free and I reserved them both in our respective names. What followed next was quite annoying, as the next adjacent seat I selected for Chelle came up in the name of another of my family and friends. I deleted this and tried again and the same name came up. I ended up playing some stupid game of entering the various names of people linked to my account in random seats until I found Chelle's name popped up and then backtracked to get her in the right seat before deleting the others. Have other people had this problem or am I really dolly dimple and missing something in the buying process that allows me to select which person I want the seat for before selecting a seat. Point two. Having purchased the tickets I received an email confirming my purchase with this information on it... Key MC = Ticket is loaded to the Clubcard SC = Ticket is loaded to the Season Card BC = Ticket is a barcoded paper ticket (Not Card) Unless I need to go to Specsavers, I could NOT find any of these codes next to my seat purchases as stated but it DID give the valid card membership details of each of the seat holders... so yeah, you'd think all was plain sailing but no, Steve's wife and myself gained admittance but Steve got turned away and had to queue with the rest of the angry hoards at the ticket office. I've yet to hear any half decent reason for why a card holder cant buy a ticket online and have it allocated to his card regardless of whether he has a season card for another seat or not? It comes as no surprise to me that people are saying they'll not bother going to games and watch the game on the computer or in the pub if these are the kind of obstacles the club have created. Pretzel - you are misunderstanding how that screen on the online ordering system works, I think. If the "wrong" name pops up when you try to select a seat then, next to the "wrong" name, should be a little arrow. Click on that arrow and a list of ALL your friends and family recorded on the database should appear - now click on the one who you want to buy a ticket for. To make sure you see this I will send you a personal message.
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Post by sheikhmomo on Jan 8, 2014 23:16:46 GMT
I'm beginning to realise why my friends and family list didn't appear on their screen now. When I added them at the start of the season they got a customer number but didn't get a card. I added a ne f+f the other day, who has been sent a card and now he seems to be my only f+f, according to the club.
They've fucking changed the rules again, the relentlessly useless cunts.
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Post by jaybee on Jan 10, 2014 15:30:21 GMT
This thread needs to be e-mailed to the club imo. There's post upon post of fuck ups that they need to know about. As the OP, I did so on Monday night to 'customers' and 'customer services' at stoke city - no acknowledgement or reply thus far. OK - credit where credit is due ... just got a phone call from Josh Whittaker, we chatted for about 25 minutes! Basically 1) Rules from 'elsewhere' state that you can't have a different seat loaded onto your ST Card - that is the crux of it. He can't change the rule. 2) there was a 'software/system error' when it was telling some people that their seat was loaded onto their ST card whereas that wasn't true. He apologised profusely for this error, even though it was out of his control. Once they realised this, they e mailed everyone to explain. 3) and most importantly, he wants the system to work correctly and so, if you are not happy, then either phone or e mail him and let him know and he will try to put it right - josh dot whittaker at stokecityfc dot com
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Post by Lakeland Potter on Jan 10, 2014 15:59:59 GMT
As the OP, I did so on Monday night to 'customers' and 'customer services' at stoke city - no acknowledgement or reply thus far. OK - credit where credit is due ... just got a phone call from Josh Whittaker, we chatted for about 25 minutes! Basically 1) Rules from 'elsewhere' state that you can't have a different seat loaded onto your ST Card - that is the crux of it. He can't change the rule. 2) there was a 'software/system error' when it was telling some people that their seat was loaded onto their ST card whereas that wasn't true. He apologised profusely for this error, even though it was out of his control. Once they realised this, they e mailed everyone to explain. 3) and most importantly, he wants the system to work correctly and so, if you are not happy, then either phone or e mail him and let him know and he will try to put it right - josh dot whittaker at stokecityfc dot com I've always found Josh to be as helpful as he can be. I may not always like what he says, but, as often as not, the things I don't like are beyond his control. If all the staff at Stoke were as patient as Josh, life would be a lot easier than it is. It sounds as if someone in the legal department did not check the finer legalities of bar coded membership cards before the scheme was implemented. Still, we know the rules now so at least that problem should not arise again. Paper tickets for everyone NOT booking their own ST seat in future.
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Post by metalhead on Jan 10, 2014 17:08:57 GMT
He also phoned me, was very honest, admitted mistakes were made and explained the system. It's not too bad once you know what's going on.
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Post by bayernoatcake on Jan 10, 2014 17:12:13 GMT
Did he mention any way forward with making it easier to actually sell tickets to certain people?
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Post by jaybee on Jan 10, 2014 17:17:20 GMT
Did he mention any way forward with making it easier to actually sell tickets to certain people? He would like everyone to get a membership card - his sister lives in USA and she has one.
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Post by bayernoatcake on Jan 10, 2014 17:19:42 GMT
Did he mention any way forward with making it easier to actually sell tickets to certain people? He would like everyone to get a membership card - his sister lives in USA and she has one. I know his sister........anyway yeah I think we all would but there's clearly problems with that and it's stopping people from buying tickets. What he hopes for and what is likely to happen are two different things sadly.
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Post by Paul Spencer on Jan 10, 2014 17:34:56 GMT
He would like everyone to get a membership card - his sister lives in USA and she has one. I know his sister........anyway yeah I think we all would but there's clearly problems with that and it's stopping people from buying tickets. What he hopes for and what is likely to happen are two different things sadly. Exactly - the absolute nub of the problem. There is no reason whatsoever for forcing casual supporters into having cards, save for wanting to be able to mailshot them. If casual supporters want to take up the option to become a member then absolutely fine but don't put people off/make things more complicated by forcing them to do so. It's easier for a casual supporter to buy a ticket for a Stoke City away game than it is for a Stoke City home game and that is just plain stupid. It's all very well saying that it's not a big deal becoming a member but the fact of the matter is that for some people it is, no point in blarting about it, adapt the system to accommodate EVERY potential customer. It wouldn't be difficult to do at all, just somebody would have to swallow a bit of pride.
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Post by bayernoatcake on Jan 10, 2014 17:36:27 GMT
I know his sister........anyway yeah I think we all would but there's clearly problems with that and it's stopping people from buying tickets. What he hopes for and what is likely to happen are two different things sadly. Exactly - the absolute nub of the problem. There is no reason whatsoever for forcing casual supporters into having cards, save for wanting to be able to mailshot them. If casual supporters want to take up the option to become a member then absolutely fine but don't put people off/make things more complicated by forcing them to do so. It's easier for a casual supporter to buy a ticket for a Stoke City away game than it is for a Stoke City home game and that is just plain stupid. It's all very well saying that it's not a big deal becoming a member but the fact of the matter is that for some people it is, no point in blarting about it, adapt the system to accommodate EVERY potential customer. It wouldn't be difficult to do at all, just somebody would have to swallow a bit of pride. Spot on Paul.
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Post by robwahlmann on Jan 10, 2014 17:39:14 GMT
I know his sister........anyway yeah I think we all would but there's clearly problems with that and it's stopping people from buying tickets. What he hopes for and what is likely to happen are two different things sadly. Exactly - the absolute nub of the problem. There is no reason whatsoever for forcing casual supporters into having cards, save for wanting to be able to mailshot them. If casual supporters want to take up the option to become a member then absolutely fine but don't put people off/make things more complicated by forcing them to do so. It's easier for a casual supporter to buy a ticket for a Stoke City away game than it is for a Stoke City home game and that is just plain stupid. It's all very well saying that it's not a big deal becoming a member but the fact of the matter is that for some people it is, no point in blarting about it, adapt the system to accommodate EVERY potential customer. It wouldn't be difficult to do at all, just somebody would have to swallow a bit of pride. You are really talking sense here! I hope the people responsible for this shit system would listen to you! Sheer madness/stupidity to go on with this! Why make it more complicated to get a ticket???????
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Post by sheikhmomo on Jan 10, 2014 17:45:57 GMT
I know his sister........anyway yeah I think we all would but there's clearly problems with that and it's stopping people from buying tickets. What he hopes for and what is likely to happen are two different things sadly. Exactly - the absolute nub of the problem. There is no reason whatsoever for forcing casual supporters into having cards, save for wanting to be able to mailshot them. If casual supporters want to take up the option to become a member then absolutely fine but don't put people off/make things more complicated by forcing them to do so. It's easier for a casual supporter to buy a ticket for a Stoke City away game than it is for a Stoke City home game and that is just plain stupid. It's all very well saying that it's not a big deal becoming a member but the fact of the matter is that for some people it is, no point in blarting about it, adapt the system to accommodate EVERY potential customer. It wouldn't be difficult to do at all, just somebody would have to swallow a bit of pride. 100%. There are not many successful businesses around that will only sell you there wares if you purchase them in a specific way. Businesses spend millions of pounds on opening all sorts of channels to sell their products, anything to get the sale. They certainly don't expect you to dance to only one tune. People do not live their lives in regimented fashions. They may decide to go on the day, others have friends who only go to a fixture at a certain time of year. There are thousands of variables and either the club and it's current employees aren't smart enough to acknowledge this or this is purely a marketing tool. It is of course the latter.
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Post by robwahlmann on Jan 10, 2014 18:02:45 GMT
Exactly - the absolute nub of the problem. There is no reason whatsoever for forcing casual supporters into having cards, save for wanting to be able to mailshot them. If casual supporters want to take up the option to become a member then absolutely fine but don't put people off/make things more complicated by forcing them to do so. It's easier for a casual supporter to buy a ticket for a Stoke City away game than it is for a Stoke City home game and that is just plain stupid. It's all very well saying that it's not a big deal becoming a member but the fact of the matter is that for some people it is, no point in blarting about it, adapt the system to accommodate EVERY potential customer. It wouldn't be difficult to do at all, just somebody would have to swallow a bit of pride. 100%. There are not many successful businesses around that will only sell you there wares if you purchase them in a specific way. Businesses spend millions of pounds on opening all sorts of channels to sell their products, anything to get the sale. They certainly don't expect you to dance to only one tune. People do not live their lives in regimented fashions. They may decide to go on the day, others have friends who only go to a fixture at a certain time of year. There are thousands of variables and either the club and it's current employees aren't smart enough to acknowledge this or this is purely a marketing tool. It is of course the latter. You are absolutely right, but who was the moron who thought the club would be better off with such a system? Really deserves to be put on the street in my opinion!
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