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Post by Deleted on Jan 5, 2014 13:13:40 GMT
Dave the twat with the glasses I used to think that The bloke was sent to this earth to wind me up, but he actually pisses everyone off. Tosser I think his name is Graham mate and apparently he's been on a charm offensive of late That's one way or wording it mate. Thought a youth was going to break through the glass at him yesterday.
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Post by Deleted on Jan 5, 2014 13:22:24 GMT
Dave the twat with the glasses I used to think that The bloke was sent to this earth to wind me up, but he actually pisses everyone off. Tosser I think his name is Graham mate and apparently he's been on a charm offensive of late Bloody hell mate never That bloke is very hard work, I'm actually pleased I can load my ticket online instead of speaking to him
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Post by Sergeant Muttley on Jan 5, 2014 13:27:29 GMT
I think his name is Graham mate and apparently he's been on a charm offensive of late That's one way or wording it mate. Thought a youth was going to break through the glass at him yesterday. Its not worked then How the hell is he still employed by the club
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Post by Sergeant Muttley on Jan 5, 2014 13:29:17 GMT
I think his name is Graham mate and apparently he's been on a charm offensive of late Bloody hell mate never That bloke is very hard work, I'm actually pleased I can load my ticket online instead of speaking to him All you can hear when you ring up is his horrible voice as well
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Post by Deleted on Jan 5, 2014 13:37:51 GMT
Bloody hell mate never That bloke is very hard work, I'm actually pleased I can load my ticket online instead of speaking to him All you can hear when you ring up is his horrible voice as well That's bloody true ha ha
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Post by hollybush on Jan 5, 2014 13:45:32 GMT
Brilliant to see how not only the club alienating floating fans or those at uni, up visiting relatives etc who want to watch one-off games where there isn't even half a ground full, they are now managing to do it to season ticket holders too. The scandalous lack of stuff in the club shop every single year and the ticketing farce. Two of the biggest off-field money-spinners. A third? Corporates - I wonder if they get looked after a little better, eh? It would seem not. A bloke at work was in hospitality for the Shit game. They sat down in the Waddington suite at 6.15, and whrn the meal was over, they'd missed the first 15 minutes of the match.
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Post by Deleted on Jan 5, 2014 17:27:06 GMT
This is a complete and utter shambles isn't it?
What would happen if ST holders also had a membership card? Perhaps they do, I don't know. For cup matches they apply in the same way as non ST holders. It seems that the problem is that ST cards are firmly tied to a particular seat.
The whole system is so confusing that I am confused as well.
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Post by robwahlmann on Jan 5, 2014 17:33:59 GMT
Why the hell have we abolished the old ticket system?!?!?
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Post by bayernoatcake on Jan 5, 2014 19:32:03 GMT
Brilliant to see how not only the club alienating floating fans or those at uni, up visiting relatives etc who want to watch one-off games where there isn't even half a ground full, they are now managing to do it to season ticket holders too. The scandalous lack of stuff in the club shop every single year and the ticketing farce. Two of the biggest off-field money-spinners. A third? Corporates - I wonder if they get looked after a little better, eh? It would seem not. A bloke at work was in hospitality for the Shit game. They sat down in the Waddington suite at 6.15, and whrn the meal was over, they'd missed the first 15 minutes of the match. Jammy bastard.
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Post by robwahlmann on Jan 5, 2014 20:04:46 GMT
I didn't have time to post this yesterday as I was on the blackberry but on the 31st December, because I couldn't get the Palace tickets I wanted on-line, I popped down to the club to get them. There was about 6 people in the queue and 35 minutes after arriving, I finally got to the window to be served. Two in front of me was a guy who when he got to the window, asked if he could get 1 ticket for the Everton game for his friend who was visiting him from America and if he could subsequently swap his normal season ticket seat for a seat next to him in whatever part of the ground was available. Easy enough you would think. What followed was the most ridiculous conversation between customer and vendor that I have ever heard and I was scratching my head at just how difficult it was to get a ticket for a foreign visitor and just how unhelpful certain people can be. Having explained the situation, the conversation then went something like this; Fan - Can I get a ticket anywhere in the ground for the Everton game please and could I then swap my normal season ticket seat for a ticket next to it. TO - No problem. Is the person you want the ticket for a member. Fan - No. He's my friend who is over from the States. He came to a game about 5 years ago and I would like to bring him to the Everton game as he's staying with us for a few days over New Year TO - Do you have his name, address and post code? Fan - I have his name but not his address. Can you just allocate him to my address. TO - Sorry. I can't do that. The membership card must be allocated to the address at which the fan lives. If you hadn't already told me that he lived somewhere else, I could have done it but now you have, I simply can't. Fan - But he lives in America and is unlikely to be back anytime soon. Can't I just have a ticket for him. They are on general sale and the game is tomorrow TO - Sorry. Everyone has to be a member. It will only take a couple of minutes and I can give you a card today. What is your friends address. Fan - I don't know. Let me call him? At this point, the guy tried to ring 3 numbers (presumably his mate, his wife, his son whoever). None of them answered. Fan - Sorry mate. No answer. Can't you just set him up as my address. TO - I can't do that as I explained before. FAN - Well can I have the ticket in my sons name instead. TO - Is your son going to the game? Fan - No but he lives with me and he can be a member in case he wants to go to the game in the future. TO - How old is your son Fan - 15 TO - He would be a junior so I can't do that. I couldn't do it anyway because I know that the ticket is not for your son but as he is a junior, I couldn't do it anyway. Fan - I will get an adult ticket for my son. Who is going to know that it isn't my son using the ticket. TO - I can't do that. Your son is 15 so the system wouldn't let me allocate an adult ticket to his card. Fan - So are you telling me I can't get a ticket for my friend? TO - Unless you can get me his address, then i'm sorry. I can't help. Fan - He lives in America for fucks sake. Is his address really that important for your system? Right at this minute, his mate phoned him back just as he was most likely about to lose his temper with the ticket office person and walk away from the ticket office with no ticket. Chances are, if his pal was over from the states, he wouldn't have gone to the game himself had he not been able to get him a ticket. Fan - His address is blah, blah, blah TO - Thanks. Several minutes elapsed whilst everything was keyed in and a card was created and I was being served myself. I had to wait for ages for the 12 tickets that I wanted to be gathered together and during this time the guy then had to endure a real ballache to change his own season ticket seat so he could sit with his friend. I left the ground thinking that we must be close to a sell out for this game given the difficulty the guy was having getting 2 seats together then low and behold, on the day of the game, there was more empty seats in the ground than there has been for 5 seasons. You really couldn't make it all up. The system, the club, its staff are an absolute joke. We may be Premier League on the pitch but off it, we are barely even conference standard. Yesterday was further proof, if any were needed, that the matchday experience at Stoke City is quite simply too difficult for the casual/floating supporter and it needs to be addressed sooner rather than later. I have never heard anything quite like the situation above. Why on earth the ticket office guy couldn't have simply give him a paper ticket, allocating it against his address, given yesterday's fiasco, is beyond me. Even then, why couldn't he simply register the American fella to his mates address? "jobsworth" really doesn't do it justice. EDIT - I don't know if this actually happened but I bet this guy was totally bemused when he walked away with his pals ticket effectively loaded to the card and his own ticket being a piece of paper seeing as how the system is unable to allocate a seat other than your normal season ticket seat to your membership/season card. That just shows what an absolute farce the ticket system is at our sunday league set up off the pitch.I had to load a ticket onto my daughters card to enable my brother in law to go to the Everton game at late notice the other day otherwise he'd have not gone and not given the club his £37. Who was the person at the ticket office Dave?Bloke with glasses by any chance? This post mention a lot of the troubles I think I'll meet when making a Call from Norway! If I could at least order the member cards online in advance and have them sent to Norway, but they don't send member cards overseas I have understood. And a mebership card should at least last for 3-5 Seasons, but no, the same troubles again season after season! Other Norwegian supporters I've been talking to just think this system sounds STUPID!!!
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Post by bayernoatcake on Jan 5, 2014 20:06:57 GMT
People will have to renew their cards each season? They aren't that stupid surely?
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Post by robwahlmann on Jan 5, 2014 20:23:00 GMT
People will have to renew their cards each season? They aren't that stupid surely? Sure? I'm not!
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Post by bayernoatcake on Jan 5, 2014 20:26:37 GMT
People will have to renew their cards each season? They aren't that stupid surely? Sure? I'm not! I wouldn't put anything past the people that run the club tbh.
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Post by kevkj on Jan 5, 2014 20:26:47 GMT
People will have to renew their cards each season? They aren't that stupid surely? Tell me your joking,we are assisting in destroying our own fanbase.
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Post by robwahlmann on Jan 5, 2014 20:30:47 GMT
People will have to renew their cards each season? They aren't that stupid surely? Tell me your joking,we are assisting in destroying our own fanbase. That is exactly the point here! Make it difficult enough to get a ticket and supporters from abroad will stay away. It has also become very complicated to bring friends who just want to watch a game! This system is too complicated and isn't favourable to anyone! Does Peter Coates really want us to continue with such a system???
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Post by Northy on Jan 5, 2014 20:35:06 GMT
People will have to renew their cards each season? They aren't that stupid surely? Don't give people nightmares, it's not Halloween yet
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Post by Deleted on Jan 5, 2014 20:53:43 GMT
Serious question here.
Do we have to apply for a new card next season? Or will a new one be automatically issued?
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Post by bayernoatcake on Jan 5, 2014 20:57:53 GMT
Serious question here. Do we have to apply for a new card next season? Or will a new one be automatically issued? God and only knows. But why even send new ones automatically? Why not just keep the ones we already have and add games onto that?
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Post by Deleted on Jan 5, 2014 20:59:34 GMT
If "guests" have to apply for membership to attend a match - surely they will want to clear the database.
Crazy system?
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Post by bayernoatcake on Jan 5, 2014 21:00:48 GMT
"Guests"?
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Post by Deleted on Jan 5, 2014 21:02:05 GMT
People who are just attended a one off match. Friends of friends etc Sorry used the wrong word.
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Post by Deleted on Jan 5, 2014 21:05:38 GMT
I seem to recall the letter accompanying my membership card stated it was valid until 2030 or something,so maybe 20 years ?
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Post by bayernoatcake on Jan 5, 2014 21:05:44 GMT
People who are just attended a one off match. Friends of friends etc Sorry used the wrong word. Even though why not just keep the card so they can use it again whenever they have the need?
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Post by Deleted on Jan 5, 2014 21:09:19 GMT
I seem to recall the letter accompanying my membership card stated it was valid until 2030 or something,so maybe 20 years ? You read the small print? Well done, that's more than I did. I just peeled the card off, as you do with a new bank card. It would be interesting to know if anyone still has the letter that accompanied their card.
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Post by Vadiation_Ribe on Jan 5, 2014 22:48:37 GMT
Can I suggest that everyone who has been inconvenienced by this emails a complaint to the club at customers@stokecityfc.com I e-mailed customer service after booking seats for the opening Crystal Palace game and the Man Utd cup game to let them know it had been a shambles every time I'd tried to book but I didn't get a reply either time. I told them it'd make me have second thoughts about attending future matches and that some of my friends hadn't bothered because of the card system. The club have had plenty of time to sort it out - it's ridiculous. I wonder if anyone who said it was the fans' faults earlier in the season has had problems since...
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Post by robinreliant on Jan 5, 2014 23:10:12 GMT
People who are just attended a one off match. Friends of friends etc Sorry used the wrong word. Victims ! Is that the word you were searching for ? ????
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Post by Paul Spencer on Jan 6, 2014 10:56:50 GMT
I suggested right from the beginning, that they (the club) were going to shoot themselves in the foot by forcing anybody who wanted to attend a match into becoming a member, it should only have ever been an OPTION (if you the ticket purchaser so desired) to do so.
In their attempt to complete a 100% complete mail shot data base of potential customers, they are actually driving many of those potential customers away.
Baby well and truly chucked out with the bath water I'm afraid.
It's now easier for the casual Stoke supporter to buy a ticket for an away match than it is for a home match.
Absolutely barmy.
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Post by metalhead on Jan 6, 2014 13:37:06 GMT
This is a complete and utter shambles isn't it? What would happen if ST holders also had a membership card? Perhaps they do, I don't know. For cup matches they apply in the same way as non ST holders. It seems that the problem is that ST cards are firmly tied to a particular seat. The whole system is so confusing that I am confused as well. The problem isn't the system from a conceptual point of view, but the implementation seems to be completely inflexible. I am yet to work out whether that was intentional or if the goal posts have been moved due to some Health and Safety balls up with the membership cards and the writing on them. Josh Whittaker informed me that because ST membership cards have fixed seat numbers written on them, they violate H&S rules with regards to allocating different seats. My issue with this: just because your season ticket card has your seat number, doesn't explicitly infer you are in your seat at all times. You could be at the toilet, at the bar, outside having a smoke (nobody checks right?) or a whole range of other places that aren't specifically your seat. As such, the immediate inference that because you've entered using your season ticket card you will be in your seat, is totally false. If the goal posts have been moved and the season ticket cards now violate H&S, the easiest solution is to send secondary membership cards to all season ticket holders. I unfortunately have to share a bus to the Brit with a fat know it all cunt who, despite not knowing the first thing about large-scale systems, was trying to tell me that this is how it was designed and how it was meant to be. No, no it was not. The system has utterly failed so far, and there are a number of reasons. Operation error, implementation error and now it seems a complete lack of forethought has caused further problems. The problem is, we're the ones on the receiving end. I will contact Mr Whittaker again and see if I can get any further information from him.
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Post by desman2 on Jan 6, 2014 13:48:08 GMT
This is a complete and utter shambles isn't it? What would happen if ST holders also had a membership card? Perhaps they do, I don't know. For cup matches they apply in the same way as non ST holders. It seems that the problem is that ST cards are firmly tied to a particular seat. The whole system is so confusing that I am confused as well. The problem isn't the system from a conceptual point of view, but the implementation seems to be completely inflexible. I am yet to work out whether that was intentional or if the goal posts have been moved due to some Health and Safety balls up with the membership cards and the writing on them. Josh Whittaker informed me that because ST membership cards have fixed seat numbers written on them, they violate H&S rules with regards to allocating different seats. My issue with this: just because your season ticket card has your seat number, doesn't explicitly infer you are in your seat at all times. You could be at the toilet, at the bar, outside having a smoke (nobody checks right?) or a whole range of other places that aren't specifically your seat. As such, the immediate inference that because you've entered using your season ticket card you will be in your seat, is totally false. If the goal posts have been moved and the season ticket cards now violate H&S, the easiest solution is to send secondary membership cards to all season ticket holders. I unfortunately have to share a bus to the Brit with a fat know it all cunt who, despite not knowing the first thing about large-scale systems, was trying to tell me that this is how it was designed and how it was meant to be. No, no it was not. The system has utterly failed so far, and there are a number of reasons. Operation error, implementation error and now it seems a complete lack of forethought has caused further problems. The problem is, we're the ones on the receiving end. I will contact Mr Whittaker again and see if I can get any further information from him. Cant see why its a health and safety issue. The old books had your seat location on.
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Post by metalhead on Jan 6, 2014 14:08:51 GMT
The problem isn't the system from a conceptual point of view, but the implementation seems to be completely inflexible. I am yet to work out whether that was intentional or if the goal posts have been moved due to some Health and Safety balls up with the membership cards and the writing on them. Josh Whittaker informed me that because ST membership cards have fixed seat numbers written on them, they violate H&S rules with regards to allocating different seats. My issue with this: just because your season ticket card has your seat number, doesn't explicitly infer you are in your seat at all times. You could be at the toilet, at the bar, outside having a smoke (nobody checks right?) or a whole range of other places that aren't specifically your seat. As such, the immediate inference that because you've entered using your season ticket card you will be in your seat, is totally false. If the goal posts have been moved and the season ticket cards now violate H&S, the easiest solution is to send secondary membership cards to all season ticket holders. I unfortunately have to share a bus to the Brit with a fat know it all cunt who, despite not knowing the first thing about large-scale systems, was trying to tell me that this is how it was designed and how it was meant to be. No, no it was not. The system has utterly failed so far, and there are a number of reasons. Operation error, implementation error and now it seems a complete lack of forethought has caused further problems. The problem is, we're the ones on the receiving end. I will contact Mr Whittaker again and see if I can get any further information from him. Cant see why its a health and safety issue. The old books had your seat location on. I can only assume that they believe you wouldn't bring your season ticket book along in previous years, unless attending a Premiership game and that you would simply bring your paper ticket along when attending a cup match. That's fine, I'mm happy with that suggestion, however it shows a complete lack of forethought. For one, their own staff have spent the last 6 months telling Stoke fans to carry their new season ticket cards around at all times. I was specifically told at the club shop "You should carry your season ticket card all the time, because our computer isn't directly linked with the central database, so we can't do it by name anymore, we HAVE to use your card, the barcode is what links your card to our system". Now there's a lot of technical mistakes in that quote, but I think I understand her point, specifically, they are unable to access data such as names etc, but they are able to add data, regarding purchases, to the unique ID's found on the card, specifically the one linked to our names and customer profile. So, while staff are telling you to carry your season ticket card around at all times, if health and safety is to be followed, they DON'T want you to carry it to matches that you aren't sitting in your own seat. What a complete fuck up!
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