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Post by femark on Jun 18, 2020 7:54:43 GMT
Still not received my code. Ended up having to do it over the phone because we have two linked season tickets. 3 emails ignored and on hold for 45 minutes.
Absolute shambles from the operational side of the club - another Scholes masterclass?
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Post by sbstoke66 on Jun 18, 2020 9:13:12 GMT
Can non-season card holders pay to access the live stream?
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Post by DrGonzo on Jun 18, 2020 9:46:10 GMT
You can only watch this on one device.
If the device that you have downloaded on has its history/cookies cleared after, will the streaming still work???? Yes, don’t worry you can still remove trace of your visits to ‘left handed’ websites. You can use a different browser on the same device too.
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Post by Deleted on Jun 18, 2020 9:47:33 GMT
Can non-season card holders pay to access the live stream? Yes as from today.....
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Post by rorymscfc on Jun 18, 2020 9:54:07 GMT
Can non-season card holders pay to access the live stream? It says you can from today but I’ve been on the various sites (scfc.com, scfcdirect, mystoke) & I cant see where you can do it.
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Post by sbstoke66 on Jun 18, 2020 9:56:40 GMT
Can non-season card holders pay to access the live stream? It says you can from today but I’ve been on the various sites (scfc.com, scfcdirect, mystoke) & I cant see where you can do it. Cheers, just been on the official site myself, it says you can click on the black promotion bar but there isn't one!!
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doddy
Academy Starlet
Posts: 151
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Post by doddy on Jun 18, 2020 9:59:49 GMT
Today email info suggests I can purchase a match stream as follows..
"Using a desktop computer:- Click subscribe now in the black promotion bar and purchase either a match video pass or match audio pass."
PROBLEM IS (after login) I DONT SEE A BLACK PROMOTION BAR.
Any advice please.. Only ever used this login for Stoke City+ (videos etc) which i signed up to last year
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Post by jaybee on Jun 18, 2020 10:06:35 GMT
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Post by The battheader chronicles on Jun 18, 2020 10:24:36 GMT
Right I’ve got my code, want to do it on my laptop anyone any idea how I do the test stream thing. Any help greatly appreciated
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Post by ab61 on Jun 18, 2020 10:44:04 GMT
Looks like I hadn’t updated the App then. I’ve just updated it now so it should work. Not for this game but next as like I said already put g tv he code in on my laptop.
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Post by andrewguk on Jun 18, 2020 10:49:46 GMT
Can you cast from an iPhone to a TV to watch the games? We only have one chance at this and don’t want to be stuck with a phone-size game when my laptop is available. I don’t know if this might help someone else, but I redeemed my code on my computer via the SCFC website. I fired up the web browser on my telly and it lets me watch it there too. That's helped me out thanks. I'm gonna stream the matches via web browser on my Amazon Firestick.
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doddy
Academy Starlet
Posts: 151
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Post by doddy on Jun 18, 2020 10:51:25 GMT
Was red box.. How do i check running video?. Something about test screen?
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Post by ange1 on Jun 18, 2020 11:40:40 GMT
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Post by Not_Nick_H on Jun 18, 2020 12:02:36 GMT
Right. I have my codes!
Do I now need to be mindful of where I redeem these in oder to test the stream? IF I want to watch the games via my laptop, what's the process? Do I just visit the website in the "How To..." instructions?
What if I wanted to watch on an iPad or Tablet? (My lad may want to).
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Post by andystokey on Jun 18, 2020 12:08:49 GMT
I hope to goodness the IT has been properly stress tested before the weekend. I suspect the capacity is probably 10x what they normally expect.
In any other business I would expect this was done but given the rushed nature and Stoke's record on IT, it's anyone's guess.
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Post by Paul Spencer on Jun 18, 2020 13:37:13 GMT
Right I’ve got my code, want to do it on my laptop anyone any idea how I do the test stream thing. Any help greatly appreciated ccasset.azureedge.net/1416/19-20%20WEBSITE%20STREAM%20how%20to%20guide3.pdf
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Post by Paul Spencer on Jun 18, 2020 13:39:34 GMT
Right. I have my codes! Do I now need to be mindful of where I redeem these in oder to test the stream? IF I want to watch the games via my laptop, what's the process? Do I just visit the website in the "How To..." instructions? What if I wanted to watch on an iPad or Tablet? (My lad may want to). You can only watch it on one device. For how to redeem and test the stream on a laptop go here. ccasset.azureedge.net/1416/19-20%20WEBSITE%20STREAM%20how%20to%20guide3.pdf
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Post by jeycov on Jun 18, 2020 13:40:46 GMT
Was red box.. How do i check running video?. Something about test screen? Information yesterday, if it’s an Apple iPad or iPhone there may be a delay allowing you to test the streaming
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Post by Veritas on Jun 18, 2020 13:57:33 GMT
My son emailed SCFC yesterday to ask that my ticket be uncoupled from his. So far we have heard nothing. Is this what others are finding? Yes same with me but I am assuming they have been inundated, hopefully they will pull out all the stops to get everyone sorted by midday tomorrow. To be fair the club have been excellent during the crisis although this does seem a bit ropey. Call from the ticket office this morning, very pleasant sounding lady sorted it in less than a minute. Job done and a first class response from the club.
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Post by ChesterStokie on Jun 18, 2020 14:46:00 GMT
Right I’ve got my code, want to do it on my laptop anyone any idea how I do the test stream thing. Any help greatly appreciated ccasset.azureedge.net/1416/19-20%20WEBSITE%20STREAM%20how%20to%20guide3.pdf Many thanks for that link Paul. You have saved me! I actually received my code by text rather than email and there were NO INSTRUCTIONS or links with the text, and I could find nothing on the website to help me even locate where I needed to input the code. Those instructions you posted worked perfectly for me and my streaming test was successful. (Though in part 5 of the instructions the grey horizontal bar on the home page did not lead directly to The Match Centre, I had to click on Matches and then scroll through all the fixtures down to the Reading game)
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Post by jimigoodwinsbeard on Jun 18, 2020 15:08:09 GMT
Cant see any match centre in tablet to test stream....
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Post by jimigoodwinsbeard on Jun 18, 2020 15:13:08 GMT
Cant see any match centre in tablet to test stream.... do you need to download the app? If so, then the first comment on Google play does not bode well for me......I've redeemed my code on my tabletas didn't want to watch ob phone. Someone has commented that cannot use the app in horizontal mode??
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Post by tonyg6hbq on Jun 18, 2020 15:13:12 GMT
I’ve received an e mail that says you can watch on on the official app , has any one successfully got it to work on a Mac via safari ? They sent me links which are only iPad/iPhone.
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Post by capanna19 on Jun 18, 2020 15:16:51 GMT
Does anyone else just get a red screen when pressing on match centre and watch video?? Am I doing something wrong?????
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Post by northstaffycher on Jun 18, 2020 15:27:56 GMT
The ticket office were brilliant with this tech-thicko too. Well done Stoke.
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Post by stoke111 on Jun 18, 2020 15:29:46 GMT
Does anyone else just get a red screen when pressing on match centre and watch video?? Am I doing something wrong????? I’ve got the same. How they can think this is worth £50 or £10 a game is beyond me.
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Post by Not_Nick_H on Jun 18, 2020 16:32:15 GMT
Right. I have my codes! Do I now need to be mindful of where I redeem these in oder to test the stream? IF I want to watch the games via my laptop, what's the process? Do I just visit the website in the "How To..." instructions? What if I wanted to watch on an iPad or Tablet? (My lad may want to). You can only watch it on one device. For how to redeem and test the stream on a laptop go here. ccasset.azureedge.net/1416/19-20%20WEBSITE%20STREAM%20how%20to%20guide3.pdf Cheers PS. That'll do me. Anyone had any success with an iPad though?
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Post by stiggerstackle on Jun 18, 2020 16:41:41 GMT
Right. I have my codes! Do I now need to be mindful of where I redeem these in oder to test the stream? IF I want to watch the games via my laptop, what's the process? Do I just visit the website in the "How To..." instructions? What if I wanted to watch on an iPad or Tablet? (My lad may want to). You can only watch it on one device. For how to redeem and test the stream on a laptop go here. ccasset.azureedge.net/1416/19-20%20WEBSITE%20STREAM%20how%20to%20guide3.pdf Thanks for that Paul, I've followed it to the letter, but when I press 'watch live' I just get a blank red screen - no 'test' page. I've been having 24hrs of support emails from the club asking me to try and amend all sorts of settings but with no joy. Again, I'm convinced its due to my email address being linked to multiple previous accounts (my young kids and my old mans - none of whom have their own email address).
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Post by rorymscfc on Jun 18, 2020 18:45:50 GMT
I was trying to buy a pass for the Reading game but when I press “buy now” the whole thing crashes.
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Post by wilcopotter on Jun 18, 2020 21:13:35 GMT
On the day of the game how long before kick does anything start? Is there any commentary or pundits?
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