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Post by no1stokie on May 12, 2009 9:48:13 GMT
I have just been refused a ticket for Arsenal because I have not been to enough matches. I spent over an hour discussing this with a supervisor i presume followed by the "Ticket Office Manager". Admitadly they gave me the time to try and rectify the situation although I still don't have a ticket. I have been to 10 away matches. Although the system says 5. By the end of the discussion I was pretty much told I was lieing to them and that I haven't been to matches I say I have been to. It is apparently the ticket offices duty to make sure that the tickets go to the most dedicated supporters. The only remotely useful information, was that when they go on sale to season ticket holders (only a couple of hundred remaining already) I could queue. "The whole point of the priority scheme is so that the loyal supporters don't have to queue or miss out on tickets" apparently. For not crediting me for matches I have been to - Ticket office = Fucking bollocks
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Post by Lakeland Potter on May 12, 2009 9:53:13 GMT
When you buy your away tickets (or someone buys them for you) do you check later that day on SCFC direct that the sale is recorded against your account? That's what I do - in my case it always has been recorded this season but, if it wasn't, I'd have got on to them immediately.
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Post by no1stokie on May 12, 2009 10:22:57 GMT
It's going back to the beginning of the season John. I do that now since you advised me to. I was never able to rectify the mistakes from the beginning of the season.
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Post by stayingupforbigbazza on May 12, 2009 10:27:31 GMT
hooray
some left NFL
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Post by wakefieldstokie on May 12, 2009 10:38:41 GMT
Have you been to any games Seriously though that's crap mate. Don't suppose you have the ticket stubs?
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Post by toonstokie on May 12, 2009 10:57:50 GMT
Similar thing happend to me, I'd been to more away games than my record was showing, when the guy at the ticket office checked the system, I was on twice with 2 different records, my lost games were found and I got my ticket. Worth a try??
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Post by Mr.Pickles on May 12, 2009 11:00:17 GMT
Is it a fact there are only a couple of hundred or so left? Surely if he says you can queue when it makes it to general ST sale it will at least get that far?
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Post by DannyStokie on May 12, 2009 11:00:57 GMT
every time i call up they I have been different a amount of games, sometimes im priority , sometimes im not, sometimes my dad is, sometimes he isnt.
I just talk to them for ages and eventually they sell me the tickets because they just cant argue with me.
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Post by Lakeland Potter on May 12, 2009 11:01:18 GMT
It's going back to the beginning of the season John. I do that now since you advised me to. I was never able to rectify the mistakes from the beginning of the season. Gutted for you Matt. Hopefully you'll get back up the priority list as next season progresses.
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Post by no1stokie on May 12, 2009 11:18:25 GMT
They said they're being a lot more cautious because they predict 10 000 would want tickets, and are willing to make less exceptions to the rule despite me not having had problems for WBA or Hull when tickets first went on sale. I have all the ticket stubbs I'd have thought but they're not classed as enough proof because I could have got them from anyone. They said there were a few hundred remainig although did suggest they'd be going on sale on another priority level however they wouldn't say whether that would be people who've been 5, 6 or more or general sale to season ticket holders, just that I'd apply.. every time i call up they I have been different a amount of games, sometimes im priority , sometimes im not, sometimes my dad is, sometimes he isnt. I just talk to them for ages and eventually they sell me the tickets because they just cant argue with me. Exactly the same with me. When purchasing my Liverpool ticket I'd been to all the away matches up to then, but there was no record of this ever since. But they're not budging today.
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Post by cantspellwontspell on May 12, 2009 11:21:50 GMT
Exactly the same with me. When purchasing my Liverpool ticket I'd been to all the away matches up to then, but there was no record of this ever since. But they're not budging today. So YOU already knew there was a problem, back in SEPTEMBER, and at no point did you go down with your ticket stubbs to rectify this problem, till it was too late ..... and you blame the ticket office, sorry fella but you could have sorted this out months ago
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Post by stokecityscott on May 12, 2009 11:46:10 GMT
i got mine after the computer showed i have been 5 when infact i had been 10, i just sttod there and argued, i got one in the end, still at conference level that ticket office is.
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Post by Davef on May 12, 2009 12:00:42 GMT
Exactly the same with me. When purchasing my Liverpool ticket I'd been to all the away matches up to then, but there was no record of this ever since. But they're not budging today. So YOU already knew there was a problem, back in SEPTEMBER, and at no point did you go down with your ticket stubbs to rectify this problem, till it was too late ..... and you blame the ticket office, sorry fella but you could have sorted this out months ago That's too simplistic a way of looking at it ID and pretty hard hearted if truth be told. The fans have every right to expect the club to keep their records in order, especially as such a fuss was made way back in August when the decision was made to sell tickets only on production of full season ticket booklets, presumably so the details could be entered onto the system. If no1stokie has been to 10 away matches, then the club have let him, and others in his situation down badly. It's something that appears to have been going on for most of the season and it needs addressing. Good luck in getting an Arsenal ticket no1stoke.
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Post by Stretfordpotterer on May 12, 2009 12:07:32 GMT
the way they've handled the tickets this season has been pathetic at times.
I live in Manchester so can't get down midweek to buy tickets myself. Not a single one of the 3 tickets purchased with my ST by a friend has been recorded.
At one stage even the tickets i'd bought via the Potters foundation weren't showing on there, i've sorted that now so i'll be showing as 8 games next year when in fact i've been to 11,
Surely the easiest way to do this would be to have a few extra pages at the back of every ST and stamp them when an away ticket is bought with that ticket. That would stop people getting more than one with teh same ST presumably halp the horrendous queueing which seems to usually be cause by these rows over how many away games have been attended.
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Post by foals on May 12, 2009 12:09:00 GMT
no1 stokie, ive been to all but one of the away games this season, although the system says i have just been to 10 games (phew, got my arsenal ticket then). i brought this up with the bloke in the ticket office when i went to get my arsenal ticket, and found that because i had 2 season tickets under my name (mine and my fathers, as we decided to pay them out of the same bank account) 10 had gone on to my season ticket, and the other 8 were on my dads! despite my dad not going away since 1985. ridiculous. but apparently, an easy mistake to make on their part. long shot i know, but is there a possibility this has happened to you?
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Post by lordb on May 12, 2009 12:34:04 GMT
there needs to be a better system.
how about some sort of loyalty card whch could be scanned with every purchase (tickets,merchandise) that clocks up points like a supermarket card?
we could call it the True Supports card....
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Post by Stafford-Stokie on May 12, 2009 14:15:29 GMT
Surely the easiest way to do this would be to have a few extra pages at the back of every ST and stamp them when an away ticket is bought with that ticket. That would stop people getting more than one with teh same ST presumably halp the horrendous queueing which seems to usually be cause by these rows over how many away games have been attended. Nothing wrong with that idea. Even if it is only as back up for the computer system.
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Post by Deleted on May 12, 2009 14:48:27 GMT
When you buy your away tickets (or someone buys them for you) do you check later that day on SCFC direct that the sale is recorded against your account? That's what I do - in my case it always has been recorded this season but, if it wasn't, I'd have got on to them immediately. The guy whose coach I go on gets my ticket using my season ticket details but his payment. It always shows up on my personal scfcdirect account and I settle up with him. For the arsenal one though, he has got my ticket for me but it does not show on my scfcdirect account. Rang the club and they say they have me down as having a ticket but it doesn't show online. So the questions are:- 1) do I care less as it shows the other 14 games I've been to? 2) which list are the club using?
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Post by no1stokie on May 12, 2009 16:45:01 GMT
ID. I tried to rectify the problem on October 11th after getting back from holiday and my father had been refused a Man City ticket for me. But I was told nothing could be done about it.
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Post by monkeycat on May 12, 2009 16:53:01 GMT
no1stokie. If you have the ticket stubs take them down, because this season, when the ticket office has sold a ticket they have inputted the seat number on the computer in the details of the person buying the ticket.
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Post by Lakeland Potter on May 12, 2009 16:54:05 GMT
Surely the easiest way to do this would be to have a few extra pages at the back of every ST and stamp them when an away ticket is bought with that ticket. That would stop people getting more than one with teh same ST presumably halp the horrendous queueing which seems to usually be cause by these rows over how many away games have been attended. Nothing wrong with that idea. Even if it is only as back up for the computer system. The weakness in that idea is that it would not work for anyone who bought their tickets over the phone - and that included hundreds of Stoke based fans as well as exiles.
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Post by cantspellwontspell on May 12, 2009 17:08:19 GMT
ID. I tried to rectify the problem on October 11th after getting back from holiday and my father had been refused a Man City ticket for me. But I was told nothing could be done about it. sorry but you must have spoken to the wrong person, becasue there have been cases posted on here of people doing that
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Post by Tubes on May 12, 2009 17:24:50 GMT
Dave - there are clearly systemic problems with the way the ticket office records which games people have been to.
Someone else buys my away tickets for me, and I've never had reason to check that the system is recording things correctly, why should I? It is not too much to expect that if tickets are distributed via a priority system based on the number of games one has been to, then this information is kept correctly
A quick check shows everything as it should be on my account (other than the Arsenal ticket not yet showing), but it's clear that it hasn't worked for everybody.
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Post by markscfc72 on May 12, 2009 17:35:53 GMT
after being shafted last season me and my mate now always check on scfcdirect.com on our purchase history usually on the same day of purchasing an away ticket to make sure it has been added, only once this season has it not been added to 3 of us where 4 were bought and they were only put on the 1 persons account. I rang them the same day and the other 3 were added there and then
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Post by Stokie-Jiggz on May 12, 2009 17:38:49 GMT
does anyone no when they are likley to introduce another level or priority for the Arsenal match. My dad rang up earlier to see how many games were recorded on their system but they didn't no when and what the next level of priority was going to be.
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Post by davejohnno1 on May 12, 2009 18:12:16 GMT
I have the problem of MULTIPLE RECORDS on the system as the idiots have my name on the system 3 times with 3 different spellings of my surname.
I discovered, early on this season, that the best way around this, is that rather than taking your season ticket book and letting the numpties behind the windows allocate the ticket themselves, I basically take a piece of paper with the CLIENT REFERENCE NUMBERS of me and my 4 mates that go to every game.
Giving them the client reference specifically rather than the season ticket details ensures that the appropriate tickets are allocated to the appropriate person attending the game.
I also kept all the purchase receipts just in case of any system problems...This is Stoke City afterall and there is no way in the world that EVERYTHING can be "hunky doory".
You have to make it idiot proof and the client reference number is the way to do it in my opinion.
EDIT - According to SCFC Direct, I haven't been to a single away game, despite missing only Liverpool and Bolton this season so that idea isn't exactly foolproof either!
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Post by Lakeland Potter on May 12, 2009 18:20:53 GMT
Davejohnno - the North West Stokies do it exactly that way for their block booking of away tickets over the telephone. Malcolm Clarke usually does it but he couldn't do it for the Arsenal game and I did it for him and (like you) the client reference number was what I used and the guy in the ticket office then read the fans' names out to me for each client number.
EDIT - in my case SCFC direct DOES show all the bookings of tickets for me - weird!
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Post by davejohnno1 on May 12, 2009 18:29:49 GMT
I really believe that is the way forward and the only real way of ensuring that tickets are allocated to you properly.
It leaves no room for error and means that when the regular purchaser is unable to do it, another member of the group can get them just as easily.
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Post by you've been Delapped!! on May 12, 2009 18:53:13 GMT
No1stokie if a friend has bought any of your tickets at the same time as buying his/her own ask him/her to check their scfc direct account, or you can check it online as I purchase mine and my mothers tickets at the same time, I've been to all the games she's only been to ten, I went up for the Arsenal tickets last week and was told she wasn't entitled to a ticket as she'd only been to 9. I asked them to check my account and I had been allocated two WBA tickets one of which was her missed tenth game this solved the problem and I was sold two tickets. It's worth a try if you purchase two or more tickets as once best of luck hope you get a ticket.
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Post by davejohnno1 on May 12, 2009 20:00:11 GMT
I still think that for those of us that tend to go to every away game, some kind of away season ticket is the way forward, particularly whilst interest is high.
Not sure how it would work, but maybe a £ 180 (each voucher worth £ 10) book which basically sees the club automatically allocate you a ticket and deduct the remaining ticket cost from your bank.
Or something similar to West Ham where you sign up to the scheme and they deduct the money from your bank without even checking that you can make the game. You sign the forms and the club deduct the ticket price from your account.
It would certainly save all the current hassle.
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