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Post by LGH87 on Jul 25, 2022 10:57:51 GMT
Just seen on social media that Stoke aren't refunding match tickets for those that couldn't travel to the Hearts game on Saturday due to Avanti cancelling the trains.
Fucking disgusting from the club imho.
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Post by riproaringagain on Jul 25, 2022 11:02:07 GMT
Surely unless it’s official travel then it’s your responsibility to get to the venue
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Post by miggo on Jul 25, 2022 11:04:46 GMT
Surely unless it’s official travel then it’s your responsibility to get to the venue Well yes but there is extenuating circumstances here and the club should take that into consideration. As always though they don't because we are cash machines not customers or supporters in their eyes. |
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Post by scfc75 on Jul 25, 2022 11:06:33 GMT
Isn’t it ultimately Hearts’ decision? I know we sell the tickets but doesn’t the revenue go to them? Not 100% sure how it works.
Edit: just remembered it was a testimonial, so it’s not Stoke’s money to refund.
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Post by walrus on Jul 25, 2022 11:12:13 GMT
If you bought a ticket to the Millwall game and can’t go because you got ill or got called into work last minute, would you expect Stoke to cover the cost of your ticket?
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Post by theonlooker on Jul 25, 2022 11:12:17 GMT
Not sure what the club can do here outside of a 'goodwill gesture' ?
I certainly don't think they deserve criticism for NOT refunding supporters.
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Post by march4 on Jul 25, 2022 11:12:38 GMT
Surely it is the train operators responsibility.
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Post by toonstokey on Jul 25, 2022 11:13:12 GMT
And free coach travel paid for by the club isn’t a viable alternative? Ermmm
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Post by svengaliinplatforms on Jul 25, 2022 11:16:50 GMT
People are entitled wherever you look, these days.
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Post by cvillestokie on Jul 25, 2022 11:18:32 GMT
Surely unless it’s official travel then it’s your responsibility to get to the venue Well yes but there is extenuating circumstances here and the club should take that into consideration. As always though they don't because we are cash machines not customers or supporters in their eyes. The official travel is there. The club has once again frozen season ticket prices despite 9.4% inflation rate. Did you get travel insurance? If not, why is it the club’s problem? |
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Post by clintonbaptiste on Jul 25, 2022 11:20:48 GMT
Can't believe Stoke City Football Club cancelled the trains, shithouses!!
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Post by Veritas on Jul 25, 2022 11:25:07 GMT
Just seen on social media that Stoke aren't refunding match tickets for those that couldn't travel to the game on Saturday due to Avanti cancelling the trains. Fucking disgusting from the club imho. Ridiculous complaint imho |
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Post by LGH87 on Jul 25, 2022 11:27:46 GMT
Because the trains were cancelled at short notice, meaning fans no longer had means to travel to the game.
Were the free coaches even available for this fixture? regardless of whether they were or not, if a large majority of the fanbase can't physically travel they should be refunded.
We sold north of 500 tickets and it looked like there was about 200 there max from what I saw.
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Post by miggo on Jul 25, 2022 11:29:28 GMT
Well yes but there is extenuating circumstances here and the club should take that into consideration. As always though they don't because we are cash machines not customers or supporters in their eyes. The official travel is there. The club has once again frozen season ticket prices despite 9.4% inflation rate. Did you get travel insurance? If not, why is it the club’s problem? My bad, i'd assumed this was the Milwall game and it was the strikes and not Hearts game. |
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Post by LGH87 on Jul 25, 2022 11:29:30 GMT
If you bought a ticket to the Millwall game and can’t go because you got ill or got called into work last minute, would you expect Stoke to cover the cost of your ticket? You'd be able to return it. My understanding was that these trains were cancelled at such short notice there was no way of either returning tickets or travelling to the game. (I may be wrong on this so will happily be corrected) |
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Post by cvillestokie on Jul 25, 2022 11:35:42 GMT
If you bought a ticket to the Millwall game and can’t go because you got ill or got called into work last minute, would you expect Stoke to cover the cost of your ticket? You'd be able to return it. My understanding was that these trains were cancelled at such short notice there was no way of either returning tickets or travelling to the game. (I may be wrong on this so will happily be corrected) Just get travel insurance and check the T&Cs. The options are there for people, the club shouldn’t have to do anything, under any circumstance. |
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Post by werrington on Jul 25, 2022 11:36:05 GMT
I wouldn’t even expect the club to refund it as it’s not their problem
If you bought a ticket for a concert and then couldn’t get there would you expect to get a refund after the event?
Add to that the ticket isn’t the property of Stoke City it’s Hearts
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Post by stokest5 on Jul 25, 2022 11:36:36 GMT
If you bought a ticket to the Millwall game and can’t go because you got ill or got called into work last minute, would you expect Stoke to cover the cost of your ticket? You'd be able to return it. My understanding was that these trains were cancelled at such short notice there was no way of either returning tickets or travelling to the game. (I may be wrong on this so will happily be corrected) From what I’ve heard from others the apparently cancelled trains all went ahead. |
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Post by LGH87 on Jul 25, 2022 11:39:57 GMT
You'd be able to return it. My understanding was that these trains were cancelled at such short notice there was no way of either returning tickets or travelling to the game. (I may be wrong on this so will happily be corrected) From what I’ve heard from others the apparently cancelled trains all went ahead. Did they? I'd heard that some were only not stopping at Crewe but not sure how true that is either. All I do know is loads that were meant to be going couldn't. |
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Post by scfc75 on Jul 25, 2022 11:40:48 GMT
From what I’ve heard from others the apparently cancelled trains all went ahead. Did they? I'd heard that some were only not stopping at Crewe but not sure how true that is either. All I do know is loads that were meant to be going couldn't. Regardless of whose fault it may have been, it’s not the clubs money to give back. |
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Post by LGH87 on Jul 25, 2022 11:41:39 GMT
Did they? I'd heard that some were only not stopping at Crewe but not sure how true that is either. All I do know is loads that were meant to be going couldn't. Regardless of whose fault it may have been, it’s not the clubs money to give back. for the sake of £2k or whatever it would cost them, they should. A gesture of good will to all Stoke fans affected by the train cancellations on Saturday. The club have decided to reimburse each fan with a valid, unused match ticket and will cover the cost to Hearts. |
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Post by LH_SCFC on Jul 25, 2022 11:43:04 GMT
Just seen on social media that Stoke aren't refunding match tickets for those that couldn't travel to the Hearts game on Saturday due to Avanti cancelling the trains. Fucking disgusting from the club imho. Hahahahaha WOW! |
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Post by werrington on Jul 25, 2022 11:43:08 GMT
Regardless of whose fault it may have been, it’s not the clubs money to give back. for the sake of £2k or whatever it would cost them, they should. Why should they? If the motorway is shut on your way to the match should you be refunded for that also? |
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Post by scfc75 on Jul 25, 2022 11:43:33 GMT
Regardless of whose fault it may have been, it’s not the clubs money to give back. for the sake of £2k or whatever it would cost them, they should. So they should pay for something entirely out of their control when they didn’t make a penny from it to begin with? Ok. Maybe they should pay me for new shoes the next time it pisses it down and I step in a puddle leaving the ground. |
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Post by LGH87 on Jul 25, 2022 11:45:50 GMT
for the sake of £2k or whatever it would cost them, they should. Why should they? If the motorway is shut on your way to the match should you be refunded for that also? Would the motorway be shut by the police and the train companies specifically to stop Stoke fans from travelling though, no so it's completely irrelevant. |
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Post by werrington on Jul 25, 2022 11:47:27 GMT
For what it’s worth when we played Tottenham away a few years ago over Christmas the match was changed at short notice to the day after
The club refunded every single penny for the train tickets we’d purchased as they had control over the match change date
They have no control over the railways
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Post by J-Roar on Jul 25, 2022 11:47:43 GMT
I nearly missed the train in Warrington due to the swing bridges being over. I'd have laid this squarely at the doors of Stoke City and would have expected ticket refunds and compensation for my hurt feelings.
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Post by werrington on Jul 25, 2022 11:49:00 GMT
Why should they? If the motorway is shut on your way to the match should you be refunded for that also? Would the motorway be shut by the police and the train companies specifically to stop Stoke fans from travelling though, no so it's completely irrelevant. So it’s the train company you should be contacting for a refund then |
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Post by J-Roar on Jul 25, 2022 11:49:47 GMT
Why should they? If the motorway is shut on your way to the match should you be refunded for that also? Would the motorway be shut by the police and the train companies specifically to stop Stoke fans from travelling though, no so it's completely irrelevant. Were the trains cancelled only for Stoke supporters? |
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Post by LGH87 on Jul 25, 2022 11:50:00 GMT
Would the motorway be shut by the police and the train companies specifically to stop Stoke fans from travelling though, no so it's completely irrelevant. So it’s the train company you should be contacting for a refund then I don't need to contact anyone, I didn't have a ticket. |
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