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Post by Greenhoff is God on Jun 16, 2020 18:24:03 GMT
Anyone having problems,I have redeemed code and followed guide but when I click on match centre I only get listen live so can't click play to test it. Dunner worry..........I had the same issue but managed to suss it eventually. When I clicked on the Match centre screen 'Watch Live' I just got a red screen, no test signal etc. So I clicked on the 'Listen Live' button to test that and it worked OK. That must open the 'link' maybe because after that, I went back to the 'Watch Live' button, clicked it and the test screen came up..............................jobs a goodun', good to go. Give it a try.
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Post by Greenhoff is God on Jun 16, 2020 18:29:35 GMT
Hi All sorry if already posted. Does anyone know if the club block the signal so you can’t stream the game from your device onto your TV. Thanks I think it depends on what device you are using e.g. If it's a device with a HDMI connection, say Laptop then you can try it out now. Plug it into your Telly and see if you can get the Test Screen up.............if you can, the I think you're good to go, as you're only using your telly as a monitor/screen etc. Give it a try and let us know how you get on.
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Post by mks1958 on Jun 16, 2020 18:38:12 GMT
Anyone having problems,I have redeemed code and followed guide but when I click on match centre I only get listen live so can't click play to test it. Dunner worry..........I had the same issue but managed to suss it eventually. When I clicked on the Match centre screen 'Watch Live' I just got a red screen, no test signal etc. So I clicked on the 'Listen Live' button to test that and it worked OK. That must open the 'link' maybe because after that, I went back to the 'Watch Live' button, clicked it and the test screen came up..............................jobs a goodun', good to go. Give it a try.
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Post by mks1958 on Jun 16, 2020 18:39:41 GMT
Not even getting “Watch Live”, totally stuck, it’s like the club go out of their way to make things difficult
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Post by theoptimist on Jun 16, 2020 18:46:56 GMT
How do I 'test' the stream? ... don't seem to be able to find anywhere on the site - no 'watch live' button I can find.
Ah .. found it via match center ..... press play and just get black screen.
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Post by meltonjohn on Jun 16, 2020 18:50:31 GMT
Exactly the same! No option for watch live, only audio. Rang office, in phone queue for 62 mins only to be told can’t help you. Emailed tv support, waiting for them to get back to me.FRUSTRATING!!!!!
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Post by march4 on Jun 16, 2020 19:49:40 GMT
My son emailed SCFC yesterday to ask that my ticket be uncoupled from his. So far we have heard nothing.
Is this what others are finding?
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Post by Veritas on Jun 16, 2020 20:00:40 GMT
My son emailed SCFC yesterday to ask that my ticket be uncoupled from his. So far we have heard nothing. Is this what others are finding? Yes same with me but I am assuming they have been inundated, hopefully they will pull out all the stops to get everyone sorted by midday tomorrow. To be fair the club have been excellent during the crisis although this does seem a bit ropey.
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sean
Academy Starlet
Posts: 236
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Post by sean on Jun 16, 2020 20:07:09 GMT
I was following the guide and getting the good old please log in, so I logged in opened stoke city+ and clicked subscribe it then gave you the option to input a code and it worked!! then checked the stream and it is working.
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Post by march4 on Jun 16, 2020 20:33:11 GMT
My son emailed SCFC yesterday to ask that my ticket be uncoupled from his. So far we have heard nothing. Is this what others are finding? Yes same with me but I am assuming they have been inundated, hopefully they will pull out all the stops to get everyone sorted by midday tomorrow. To be fair the club have been excellent during the crisis although this does seem a bit ropey. They are indeed to be applauded and I feel a bit awkward asking anything that might seem critical.
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Post by stoke111 on Jun 16, 2020 20:37:48 GMT
Got the stream code, clicked the link and entered the code. Told me to sign in and I get an error message claim doesn’t register with unique ID. The password is correct. Tried logging in before then entering the code it logs me out and asks to log in again with the same error code.
Finally I tried on my laptop and when it takes me to the log in page I can’t edit the username field.
Any one else had this error message?
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Post by RICH68 on Jun 16, 2020 20:48:02 GMT
Got the stream code, clicked the link and entered the code. Told me to sign in and I get an error message claim doesn’t register with unique ID. The password is correct. Tried logging in before then entering the code it logs me out and asks to log in again with the same error code. Finally I tried on my laptop and when it takes me to the log in page I can’t edit the username field. Any one else had this error message? Yeah I’ve had the error message Also had no subscription to update and no video only audio ( which doesn’t work) I give up with it and will be asking for a £50 refund
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Post by citynickscfc on Jun 16, 2020 23:11:03 GMT
Can anyone buy the chance to watch via stream? seems an odd thing if you in fact cannot due to the economical situation and every penny counts in a lot of cases. Otherwise the rest of us non season card holders are left in the dark???
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Post by terrorofturfmoor on Jun 16, 2020 23:25:13 GMT
What app do you need to watch the stream on??? Got me code and all that!!!
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Post by Gorilla on Jun 17, 2020 7:02:19 GMT
Can you cast from an iPhone to a TV to watch the games?
We only have one chance at this and don’t want to be stuck with a phone-size game when my laptop is available.
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Post by jeycov on Jun 17, 2020 7:06:21 GMT
Can you cast from an iPhone to a TV to watch the games? We only have one chance at this and don’t want to be stuck with a phone-size game when my laptop is available. You should be able to link your laptop to a tv Lucky you I'm still waiting for a code
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Post by rorystowel on Jun 17, 2020 7:11:45 GMT
Can you cast from an iPhone to a TV to watch the games? We only have one chance at this and don’t want to be stuck with a phone-size game when my laptop is available. Does your laptop have HDMI out? Redeem it on your laptop and just plug it into your TV for a lag-free experience. I don’t know if this might help someone else, but I redeemed my code on my computer via the SCFC website. I fired up the web browser on my telly and it lets me watch it there too.
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Post by Gorilla on Jun 17, 2020 7:17:34 GMT
Cheers both! I’ll get the link-up sorted.
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Post by towraytek on Jun 17, 2020 7:47:01 GMT
Can you cast from an iPhone to a TV to watch the games? We only have one chance at this and don’t want to be stuck with a phone-size game when my laptop is available. Does your laptop have HDMI out? Redeem it on your laptop and just plug it into your TV for a lag-free experience. I don’t know if this might help someone else, but I redeemed my code on my computer via the SCFC website. I fired up the web browser on my telly and it lets me watch it there too. This worked for me as well. Got as as far as the stream test page on a laptop then a direct HDMI link between the laptop and the telly and there it was, all 55 inches of it!
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Post by stokeykez on Jun 17, 2020 8:08:49 GMT
Enjoy watching folks and well.done to those who have persevered with tech or queuing on phone lines. I will give it a miss and put my money to my next season ticket.
Hoping stoke hit the ground running and get the wins we need to distance ourselves from the drop zone.!!
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Post by brada23 on Jun 17, 2020 8:12:25 GMT
Got the stream code, clicked the link and entered the code. Told me to sign in and I get an error message claim doesn’t register with unique ID. The password is correct. Tried logging in before then entering the code it logs me out and asks to log in again with the same error code. Finally I tried on my laptop and when it takes me to the log in page I can’t edit the username field. Any one else had this error message? Yeah I’ve had the error message Also had no subscription to update and no video only audio ( which doesn’t work) I give up with it and will be asking for a £50 refund I am in the same boat regarding the error message.
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Post by march4 on Jun 17, 2020 8:15:29 GMT
Yes same with me but I am assuming they have been inundated, hopefully they will pull out all the stops to get everyone sorted by midday tomorrow. To be fair the club have been excellent during the crisis although this does seem a bit ropey. They are indeed to be applauded and I feel a bit awkward asking anything that might seem critical. Had an email at 11pm last night decoupling the cards so that all of us can watch the streams. Well done again SCFC. Working late at night to ensure the system works.
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Post by scfc75 on Jun 17, 2020 8:45:59 GMT
They are indeed to be applauded and I feel a bit awkward asking anything that might seem critical. Had an email at 11pm last night decoupling the cards so that all of us can watch the streams. Well done again SCFC. Working late at night to ensure the system works. I don’t think they’re being helped by people calling and asking them how to set up their IT at home to watch it on a big screen! Why do some people think this is anything to do with Stoke City??
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Post by Not_Nick_H on Jun 17, 2020 9:03:24 GMT
They are indeed to be applauded and I feel a bit awkward asking anything that might seem critical. Had an email at 11pm last night decoupling the cards so that all of us can watch the streams. Well done again SCFC. Working late at night to ensure the system works. Still waiting here. Just called the ticket office and the line is engaged. I haven't felt this mithered about a Stoke experience since the FA Cup games at Wembley.
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Post by TheTipster on Jun 17, 2020 9:05:55 GMT
I've had my code accepted, it says"success". I've then got a live audio only button, when I click on this I get like a wave pattern? Not sure this is working..any ideas? I'm a bit of a technophobe I'm afraid
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Post by mks1958 on Jun 17, 2020 10:10:36 GMT
Same here I’ve emailed stoketvsupport@streamamg.com but not got back to me yet
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Post by fca47 on Jun 17, 2020 10:43:34 GMT
I've had my code accepted, it says"success". I've then got a live audio only button, when I click on this I get like a wave pattern? Not sure this is working..any ideas? I'm a bit of a technophobe I'm afraid That sounds like it's OK. The problems I have had in the past seem to be trying to do it on Ipad, tablet or phone. Used the desktop this time, and hopfully, everything seems to have been straightforward.
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Post by Paul Spencer on Jun 17, 2020 10:55:11 GMT
I've had my code accepted, it says"success". I've then got a live audio only button, when I click on this I get like a wave pattern? Not sure this is working..any ideas? I'm a bit of a technophobe I'm afraid Mate have you clicked on "Match Centre" on the Stoke City homepage? When you do so, you should see two icons at the bottom of the page in the centre. "Watch live" and "listen live". Click on the "Watch live" icon and then press play to get your test stream. If you are not being presented with the "Watch live" icon when you click on Match Centre, then something isn't right and I think you'll need to email the support and explain what you're seeing. supporters@stokecityfc.com stoketvsupport@streamamg.com
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Lard
Academy Starlet
Posts: 151
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Post by Lard on Jun 17, 2020 11:48:06 GMT
I've had my code accepted, it says"success". I've then got a live audio only button, when I click on this I get like a wave pattern? Not sure this is working..any ideas? I'm a bit of a technophobe I'm afraid Mate have you clicked on "Match Centre" on the Stoke City homepage? When you do so, you should see two icons at the bottom of the page in the centre. "Watch live" and "listen live". Click on the "Watch live" icon and then press play to get your test stream. If you are not being presented with the "Watch live" icon when you click on Match Centre, then something isn't right and I think you'll need to email the support and explain what you're seeing. supporters@stokecityfc.com stoketvsupport@streamamg.com I've got the same problem on a tablet. Emailed and awaiting response
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Post by Paul Spencer on Jun 17, 2020 11:59:37 GMT
Mate have you clicked on "Match Centre" on the Stoke City homepage? When you do so, you should see two icons at the bottom of the page in the centre. "Watch live" and "listen live". Click on the "Watch live" icon and then press play to get your test stream. If you are not being presented with the "Watch live" icon when you click on Match Centre, then something isn't right and I think you'll need to email the support and explain what you're seeing. supporters@stokecityfc.com stoketvsupport@streamamg.com I've got the same problem on a tablet. Emailed and awaiting response Looks like they might be publishing something for tablets later mate. Onlooker, Stoke will be providing an “idiots” guide for tablets I am told at some point hopefully today. The test page is all I am aware of . In the meantime...
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