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Post by ange1 on Jun 18, 2020 11:38:46 GMT
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Post by estrangedsonoffaye on Jun 18, 2020 11:59:39 GMT
Any resolution [mention]stiggerstackle [/mention]?
Got an email from ticketing (telling me to log in directly to MyStoke, which I’d done) but no luck. I am considering changing the account linked to the MyStoke account because I can’t see any other way at this point.
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Post by NorwichStokie on Jun 18, 2020 12:22:41 GMT
Has anyone seen any information about Reading match day ticket refunds? Can't find any mention of them in this thread, or on the official site. Thanks.
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Post by stiggerstackle on Jun 18, 2020 12:23:46 GMT
Any resolution [mention]stiggerstackle [/mention]? Got an email from ticketing (telling me to log in directly to MyStoke, which I’d done) but no luck. I am considering changing the account linked to the MyStoke account because I can’t see any other way at this point. No mate, I had a few emails from Jack at the support desk yesterday afternoon suggesting I update browsers, enable flash etc etc, but no joy. I've heard nothing extra today, will try and find a dodgy stream on Saturday I guess! Can't be arsed to sit on the phone for an hour or more and ask for a refund.
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Post by estrangedsonoffaye on Jun 18, 2020 12:26:27 GMT
Any resolution [mention]stiggerstackle [/mention]? Got an email from ticketing (telling me to log in directly to MyStoke, which I’d done) but no luck. I am considering changing the account linked to the MyStoke account because I can’t see any other way at this point. No mate, I had a few emails from Jack at the support desk yesterday afternoon suggesting I update browsers, enable flash etc etc, but no joy. I've heard nothing extra today, will try and find a dodgy stream on Saturday I guess! Can't be arsed to sit on the phone for an hour or more and ask for a refund. That’s disappointing, sorry to hear it. If I get anything that works I’ll let you know, but at this stage I’m losing interest too! The annoying thing is it’s not like I’m locked out of anything else, I can access the store, ticketing, my details literally everything. I just cannot get beyond the streaming portal.
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Post by stiggerstackle on Jun 18, 2020 12:31:47 GMT
No mate, I had a few emails from Jack at the support desk yesterday afternoon suggesting I update browsers, enable flash etc etc, but no joy. I've heard nothing extra today, will try and find a dodgy stream on Saturday I guess! Can't be arsed to sit on the phone for an hour or more and ask for a refund. That’s disappointing, sorry to hear it. If I get anything that works I’ll let you know, but at this stage I’m losing interest too! The annoying thing is it’s not like I’m locked out of anything else, I can access the store, ticketing, my details literally everything. I just cannot get beyond the streaming portal. Same here mate, and thanks for that. I can access everything, I can see all my history, all my payments, my refund amount, all of the various portals, but just cannot get the test screen. When I try I just get a blank red screen unless I try and access via another route, and then I get an error message saying my 'unique ID does not match the registered ID' and the voucher has already been redeemed. I'm by no means a technophobe, but it's all beyond me. Good luck!
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Post by NorwichStokie on Jun 18, 2020 12:39:01 GMT
Has anyone seen any information about Reading match day ticket refunds? Can't find any mention of them in this thread, or on the official site. Thanks. I shall answer my own question here - I found this tweet from the ticket office:
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Post by Deleted on Jun 18, 2020 12:40:30 GMT
Anyone know roughly how quickly you should get an email back from info@stokecity.com or supporters@stokecity.com? I sent one yesterday morning reference the debacle with my code and still not had a response. Basically James the guy answering the streaming email address found that the code I was sent to my email address wasn't working as it was attached to my dad's account (even though my dad had received a separate email to his address, with a completely different code that is working).
I'm loathed to join and hours queue again........
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borges
Academy Starlet
Posts: 105
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Post by borges on Jun 18, 2020 13:20:00 GMT
That’s disappointing, sorry to hear it. If I get anything that works I’ll let you know, but at this stage I’m losing interest too! The annoying thing is it’s not like I’m locked out of anything else, I can access the store, ticketing, my details literally everything. I just cannot get beyond the streaming portal. Same here mate, and thanks for that. I can access everything, I can see all my history, all my payments, my refund amount, all of the various portals, but just cannot get the test screen. When I try I just get a blank red screen unless I try and access via another route, and then I get an error message saying my 'unique ID does not match the registered ID' and the voucher has already been redeemed. I'm by no means a technophobe, but it's all beyond me. Good luck! Apologies if you've already tried this, but if you're able to click on the 'watch live' link and are just getting the red background and no video player, try disabling any ad or content blockers you've got installed (either browser extensions or as part of your antivirus software).
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Post by macarisredarmy on Jun 18, 2020 13:34:08 GMT
Anyone know roughly how quickly you should get an email back from info@stokecity.com or supporters@stokecity.com? I sent one yesterday morning reference the debacle with my code and still not had a response. Basically James the guy answering the streaming email address found that the code I was sent to my email address wasn't working as it was attached to my dad's account (even though my dad had received a separate email to his address, with a completely different code that is working). I'm loathed to join and hours queue again........ Was due my code today. Its already messed up once as, like you, I never got the confirmation email as linked to someone else's account and had to ring again to get the confirmation email to me. Not received anything yet code-wise so will be emailing shortly. Not using the phone again.
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Post by lagwafis on Jun 18, 2020 13:38:12 GMT
I enter the streaming code but then get an error saying 'multiple accounts' exist for your email. If I close that window down, open a new one and log into my account I can eventually get to the Match Centre but then just see a red box. Tested on different browsers, with Adblockers disabled, no luck.
No response from stoketvsupport@streamamg.com so far. I've since followed the instructions the club put out on Twitter to contact supporters@stokecityfc.com, they do eventually reply but say it's a technical issue and I should go back to stoketvsupport@streamamg.com
ARRRGGGHHHH!!!
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Post by macarisredarmy on Jun 18, 2020 13:47:52 GMT
I enter the streaming code but then get an error saying 'multiple accounts' exist for your email. If I close that window down, open a new one and log into my account I can eventually get to the Match Centre but then just see a red box. Tested on different browsers, with Adblockers disabled, no luck. No response from stoketvsupport@streamamg.com so far. I've since followed the instructions the club put out on Twitter to contact supporters@stokecityfc.com, they do eventually reply but say it's a technical issue and I should go back to stoketvsupport@streamamg.com ARRRGGGHHHH!!! Out of interest, how long to they take to reply? I sent them an email and they said it might take them 14 days to reply! I hope not!
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Post by estrangedsonoffaye on Jun 18, 2020 13:51:20 GMT
Anyone know roughly how quickly you should get an email back from info@stokecity.com or supporters@stokecity.com? I sent one yesterday morning reference the debacle with my code and still not had a response. Basically James the guy answering the streaming email address found that the code I was sent to my email address wasn't working as it was attached to my dad's account (even though my dad had received a separate email to his address, with a completely different code that is working). I'm loathed to join and hours queue again........ I’m getting a reply a day. Sending an email back and its not answered until the morning.
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Post by misterj on Jun 18, 2020 14:24:11 GMT
I've had similar problems to above. Sent two e-mails (one to supporters@..... one to tickets@.....) They said they'll reply within 14 days (thanks!!) and phones not open again until Monday morning 22nd (great!!) You couldn't make it up could you?
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Post by lagwafis on Jun 18, 2020 14:25:23 GMT
I enter the streaming code but then get an error saying 'multiple accounts' exist for your email. If I close that window down, open a new one and log into my account I can eventually get to the Match Centre but then just see a red box. Tested on different browsers, with Adblockers disabled, no luck. No response from stoketvsupport@streamamg.com so far. I've since followed the instructions the club put out on Twitter to contact supporters@stokecityfc.com, they do eventually reply but say it's a technical issue and I should go back to stoketvsupport@streamamg.com ARRRGGGHHHH!!! Out of interest, how long to they take to reply? I sent them an email and they said it might take them 14 days to reply! I hope not! I got a reply from supporters@stokecityfc.com in a couple of hours. It's been over 24 hours without a response from stoketvsupport@streamamg.com
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Post by macarisredarmy on Jun 18, 2020 14:25:53 GMT
Not really. Its been a farce and taken 2 calls so far. Still not right.
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Post by capanna19 on Jun 18, 2020 14:26:06 GMT
Anyone know roughly how quickly you should get an email back from info@stokecity.com or supporters@stokecity.com? I sent one yesterday morning reference the debacle with my code and still not had a response. Basically James the guy answering the streaming email address found that the code I was sent to my email address wasn't working as it was attached to my dad's account (even though my dad had received a separate email to his address, with a completely different code that is working). I'm loathed to join and hours queue again........ I’m getting a reply a day. Sending an email back and its not answered until the morning. Have you tried this email stoketvsupport@streamamg.com They did get back to me quickly. My stream still not working but they may be able to help you
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Post by scfconnor on Jun 18, 2020 14:38:32 GMT
I have a My Stoke account, have it linked to my season card (I can see my points/past purchases on the site), I have validated my email too. It keeps asking me to link my account with my reference, but throws up an error message when I do. I have "updated" my address to my old one (The one my ticketing account is registered to), my name matches etc, but I just can't seem to get it to work. I've emailed stoke but haven't had a reply yet. (Emailed them previously and they responded about validating my email, which I have now done). Guess I won't be able to watch the remaining games "legally". Edit: It also throws up a different error (looks like computer code or something) when I try to log in on Stoke City + player. The top right corner says I'm already logged in, but it still forces me through a log in screen despite this. So I had a guy from the office ring me the other day and he selected the option for me on his end. I've been sent a code today, followed the process in the email and of course it DOESN'T WORK. Once I've typed the code in, it brings me to a log in page and then quickly changes to a blank page. What a shambles.
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Post by stiggerstackle on Jun 18, 2020 15:44:19 GMT
Same here mate, and thanks for that. I can access everything, I can see all my history, all my payments, my refund amount, all of the various portals, but just cannot get the test screen. When I try I just get a blank red screen unless I try and access via another route, and then I get an error message saying my 'unique ID does not match the registered ID' and the voucher has already been redeemed. I'm by no means a technophobe, but it's all beyond me. Good luck! Apologies if you've already tried this, but if you're able to click on the 'watch live' link and are just getting the red background and no video player, try disabling any ad or content blockers you've got installed (either browser extensions or as part of your antivirus software). Thanks Mate, tried that again, still no joy - thanks for the suggestion though!
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Post by estrangedsonoffaye on Jun 18, 2020 15:50:36 GMT
I’m getting a reply a day. Sending an email back and its not answered until the morning. Have you tried this email stoketvsupport@streamamg.com They did get back to me quickly. My stream still not working but they may be able to help you I’ve tried them all, they get back to me in a reasonable time given the backlog its just the fixes aren’t working at all. My issue isn’t even with the streaming at this stage, I can’t get past the log in at all. So I have all that fun coming just down the line. It’s something do with the fact I had a SCFC Direct account which I used for tickets, then the MyStoke account that wasn’t linked and then when I’ve linked it to my client ref it’s counted it as duplicate. I get a white screen with an error message and its asking me to sign in even though I already am everywhere else.
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Post by christhepotter on Jun 18, 2020 17:01:19 GMT
How do I get match centre to try refund stream ? , I can’t find it on the app
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Post by Deleted on Jun 18, 2020 17:02:16 GMT
How do I get match centre to try refund stream ? , I can’t find it on the app Have you updated the app?
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Post by lagwafis on Jun 18, 2020 17:17:35 GMT
Have you tried this email stoketvsupport@streamamg.com They did get back to me quickly. My stream still not working but they may be able to help you I’ve tried them all, they get back to me in a reasonable time given the backlog its just the fixes aren’t working at all. My issue isn’t even with the streaming at this stage, I can’t get past the log in at all. So I have all that fun coming just down the line. It’s something do with the fact I had a SCFC Direct account which I used for tickets, then the MyStoke account that wasn’t linked and then when I’ve linked it to my client ref it’s counted it as duplicate. I get a white screen with an error message and its asking me to sign in even though I already am everywhere else. They have now deleted my account and asked me to try again. Rather than a white screen with a 'duplicate user' error message I'm now getting a white screen with 'status":"error","message":"Invalid customer' error instead.
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Post by estrangedsonoffaye on Jun 18, 2020 17:18:34 GMT
I’ve tried them all, they get back to me in a reasonable time given the backlog its just the fixes aren’t working at all. My issue isn’t even with the streaming at this stage, I can’t get past the log in at all. So I have all that fun coming just down the line. It’s something do with the fact I had a SCFC Direct account which I used for tickets, then the MyStoke account that wasn’t linked and then when I’ve linked it to my client ref it’s counted it as duplicate. I get a white screen with an error message and its asking me to sign in even though I already am everywhere else. They have now deleted my account and asked me to try again. Instead of a white screen with a 'duplicate user' error message I'm now getting a white screen with 'status":"error","message":"Invalid customer' error instead. I feel I’m looking into the future somewhat reading this 😂
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Post by capanna19 on Jun 18, 2020 17:18:56 GMT
I’ve tried them all, they get back to me in a reasonable time given the backlog its just the fixes aren’t working at all. My issue isn’t even with the streaming at this stage, I can’t get past the log in at all. So I have all that fun coming just down the line. It’s something do with the fact I had a SCFC Direct account which I used for tickets, then the MyStoke account that wasn’t linked and then when I’ve linked it to my client ref it’s counted it as duplicate. I get a white screen with an error message and its asking me to sign in even though I already am everywhere else. They have now deleted my account and asked me to try again. Instead of a white screen with a 'duplicate user' error message I'm now getting a white screen with 'status":"error","message":"Invalid customer' error instead. I’m getting the exact same thing after they’ve said they deleted account. I give up!
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Post by scfconnor on Jun 18, 2020 17:35:15 GMT
Have you tried this email stoketvsupport@streamamg.com They did get back to me quickly. My stream still not working but they may be able to help you I’ve tried them all, they get back to me in a reasonable time given the backlog its just the fixes aren’t working at all. My issue isn’t even with the streaming at this stage, I can’t get past the log in at all. So I have all that fun coming just down the line. It’s something do with the fact I had a SCFC Direct account which I used for tickets, then the MyStoke account that wasn’t linked and then when I’ve linked it to my client ref it’s counted it as duplicate. I get a white screen with an error message and its asking me to sign in even though I already am everywhere else. Exact same situation for me in all regards.
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Post by jeycov on Jun 18, 2020 17:46:15 GMT
Has anyone seen any information about Reading match day ticket refunds? Can't find any mention of them in this thread, or on the official site. Thanks. Next week
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Post by Deleted on Jun 18, 2020 18:15:27 GMT
Thanks for all your help with this ange. All sorted.
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Post by exileinashton on Jun 18, 2020 19:00:14 GMT
I had same problem until I deleted the app, then reinstalled it, tested successfully after.
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Post by markcastle on Jun 18, 2020 19:01:51 GMT
Very simple to do , to be fair once logged in
5 minues on laptop and all sorted - how good is it on matchdays may be a different matter ??
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