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tui
Mar 12, 2019 16:00:31 GMT
Post by 3putts on Mar 12, 2019 16:00:31 GMT
this used to be a british company called thompsons but was taken over a few years ago by a german travel group and became tui. last September I had a bad experience when returning home from gran canaria, when we reached the airport a tui rep boarded the coach and informed us that the plane was still in Manchester he then promptly jumped off the coach and disappeared.we were informed of nothing and when you went to the helpdesk I spoke to one odious tui rep who proceeded to start an argument with me and kept repeating the mantra "you are not entitled to anything" I was sure under eu law if your flight is delayed by more than 2 hours[this flight was over 3 hours late] then [1] they have to keep you informed [2]issue you with food and drink vouchers? they did neither I was ok as still had plenty of cash on me but what about other people who had spent all their holiday money? disgraceful. I will vote with my feet and give someone else my business.
following the Ethiopian flight disaster the only statement I saw from tui was "all our planes are airworthy" curt and insensitive I am made up that they are now banned from uk airspace until we are 100% they are safe
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tui
Mar 12, 2019 17:25:42 GMT
via mobile
Post by dexta on Mar 12, 2019 17:25:42 GMT
this used to be a british company called thompsons but was taken over a few years ago by a german travel group and became tui. last September I had a bad experience when returning home from gran canaria, when we reached the airport a tui rep boarded the coach and informed us that the plane was still in Manchester he then promptly jumped off the coach and disappeared.we were informed of nothing and when you went to the helpdesk I spoke to one odious tui rep who proceeded to start an argument with me and kept repeating the mantra "you are not entitled to anything" I was sure under eu law if your flight is delayed by more than 2 hours[this flight was over 3 hours late] then [1] they have to keep you informed [2]issue you with food and drink vouchers? they did neither I was ok as still had plenty of cash on me but what about other people who had spent all their holiday money? disgraceful. I will vote with my feet and give someone else my business. following the Ethiopian flight disaster the only statement I saw from tui was "all our planes are airworthy" curt and insensitive I am made up that they are now banned from uk airspace until we are 100% they are safe yea food and drink vouchers you should have had
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tui
Mar 12, 2019 18:15:36 GMT
Post by 3putts on Mar 12, 2019 18:15:36 GMT
this used to be a british company called thompsons but was taken over a few years ago by a german travel group and became tui. last September I had a bad experience when returning home from gran canaria, when we reached the airport a tui rep boarded the coach and informed us that the plane was still in Manchester he then promptly jumped off the coach and disappeared.we were informed of nothing and when you went to the helpdesk I spoke to one odious tui rep who proceeded to start an argument with me and kept repeating the mantra "you are not entitled to anything" I was sure under eu law if your flight is delayed by more than 2 hours[this flight was over 3 hours late] then [1] they have to keep you informed [2]issue you with food and drink vouchers? they did neither I was ok as still had plenty of cash on me but what about other people who had spent all their holiday money? disgraceful. I will vote with my feet and give someone else my business. following the Ethiopian flight disaster the only statement I saw from tui was "all our planes are airworthy" curt and insensitive I am made up that they are now banned from uk airspace until we are 100% they are safe yea food and drink vouchers you should have had couldn't believe they way they treated us and was surprised nobody else was kicking off. we eventually took off over 3 hours behind schedual and landed imo over 3 hours behing schedual.when I sent them an email they took weeks to reply and claimed that the flight was under 3 hours?[it was still in the air 3 hours after schedualed landing but how can I prove that?]so my next step was to go to one of the millions of lawyers online to chase it up and they got back to me saying it was under 3 hours total sttich up and too add to the experience we then had to wait for another hour for our luggage again no info and nobody there to answer questions disgusting really I will not be flying with them again
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tui
Mar 12, 2019 19:48:08 GMT
Post by mattyd on Mar 12, 2019 19:48:08 GMT
yea food and drink vouchers you should have had couldn't believe they way they treated us and was surprised nobody else was kicking off. we eventually took off over 3 hours behind schedual and landed imo over 3 hours behing schedual.when I sent them an email they took weeks to reply and claimed that the flight was under 3 hours?[it was still in the air 3 hours after schedualed landing but how can I prove that?]so my next step was to go to one of the millions of lawyers online to chase it up and they got back to me saying it was under 3 hours total sttich up and too add to the experience we then had to wait for another hour for our luggage again no info and nobody there to answer questions disgusting really I will not be flying with them again They clearly did not know who you are...Bastards...German Bastards...Did you remind them 2 world wars and 1 world cup...
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Post by Deleted on Mar 15, 2019 7:17:34 GMT
Landed in sunny Lanzarote bang on time yesterday 23 degrees and nice and sunny, same forecast today !
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Post by bathstoke on Mar 15, 2019 7:20:54 GMT
this used to be a british company called thompsons but was taken over a few years ago by a german travel group and became tui. last September I had a bad experience when returning home from gran canaria, when we reached the airport a tui rep boarded the coach and informed us that the plane was still in Manchester he then promptly jumped off the coach and disappeared.we were informed of nothing and when you went to the helpdesk I spoke to one odious tui rep who proceeded to start an argument with me and kept repeating the mantra "you are not entitled to anything" I was sure under eu law if your flight is delayed by more than 2 hours[this flight was over 3 hours late] then [1] they have to keep you informed [2]issue you with food and drink vouchers? they did neither I was ok as still had plenty of cash on me but what about other people who had spent all their holiday money? disgraceful. I will vote with my feet and give someone else my business. following the Ethiopian flight disaster the only statement I saw from tui was "all our planes are airworthy" curt and insensitive I am made up that they are now banned from uk airspace until we are 100% they are safe yea food and drink vouchers you should have had Yoda are you!?!
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tui
Mar 15, 2019 7:47:29 GMT
via mobile
Post by richie22 on Mar 15, 2019 7:47:29 GMT
Going Florida shortly with tui, having used them before never had any issues. Going on a Dreamliner so hopefully I’ll live to see the holiday
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tui
Mar 15, 2019 8:11:56 GMT
Post by bathstoke on Mar 15, 2019 8:11:56 GMT
this used to be a british company called thompsons but was taken over a few years ago by a german travel group and became tui. last September I had a bad experience when returning home from gran canaria, when we reached the airport a tui rep boarded the coach and informed us that the plane was still in Manchester he then promptly jumped off the coach and disappeared.we were informed of nothing and when you went to the helpdesk I spoke to one odious tui rep who proceeded to start an argument with me and kept repeating the mantra "you are not entitled to anything" I was sure under eu law if your flight is delayed by more than 2 hours[this flight was over 3 hours late] then [1] they have to keep you informed [2]issue you with food and drink vouchers? they did neither I was ok as still had plenty of cash on me but what about other people who had spent all their holiday money? disgraceful. I will vote with my feet and give someone else my business. following the Ethiopian flight disaster the only statement I saw from tui was "all our planes are airworthy" curt and insensitive I am made up that they are now banned from uk airspace until we are 100% they are safe I ❤️ Their advert of the yummy-mummy & the teenager dancing to the Strokes
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tui
Mar 15, 2019 9:08:39 GMT
Post by felonious on Mar 15, 2019 9:08:39 GMT
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Post by Deleted on Mar 15, 2019 9:18:30 GMT
Yes, this is our fifth time in Lanzarote - visited Jameos del agua a couple of years ago from word of mouth of one of the hotel staff, ahell of a lot cheaper than on a Tui excursion ! It was really good and we then went on the tour afterwards. It was really interesting. We're going round the Timanfaya National Park (again) tomorrow to see the weird and wonderful lava formations.
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Post by chad on Mar 15, 2019 9:32:28 GMT
Been on Tuis Dreamliner a few times Fantastic plane and to be honest never had any problem with Tui
Unlike them bastards at Ryanair !!!!
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Post by Deleted on Mar 15, 2019 16:33:30 GMT
I sued them last year for 2800.
They settled out of court for 2500.
Unwittingly they had already sent my missus a cheque for 660.
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tui
Mar 15, 2019 17:36:11 GMT
Post by Pedropotter on Mar 15, 2019 17:36:11 GMT
Landed in sunny Lanzarote bang on time yesterday 23 degrees and nice and sunny, same forecast today ! :D Nice. If you fancy an unforgettable day get in touch with Paul at Lavaflow - day long surf trips (with first class instruction) - about £40 - brilliant. Pick up and drop off and lunch included. Surfing
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tui
Mar 15, 2019 17:41:14 GMT
Post by Deleted on Mar 15, 2019 17:41:14 GMT
Landed in sunny Lanzarote bang on time yesterday 23 degrees and nice and sunny, same forecast today ! Nice. If you fancy an unforgettable day get in touch with Paul at Lavaflow - day long surf trips (with first class instruction) - about £40 - brilliant. Pick up and drop off and lunch included. SurfingThanks for that mate. Maybe not this time as I've recently been flat on my back for two weeks with a problem with a disc in my back so it's probably not a good idea at the moment
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Sager
Spectator
Posts: 15
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Post by Sager on Mar 15, 2019 18:04:24 GMT
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tui
Mar 15, 2019 18:09:05 GMT
Post by Pedropotter on Mar 15, 2019 18:09:05 GMT
Nice. If you fancy an unforgettable day get in touch with Paul at Lavaflow - day long surf trips (with first class instruction) - about £40 - brilliant. Pick up and drop off and lunch included. SurfingThanks for that mate. Maybe not this time as I've recently been flat on my back for two weeks with a problem with a disc in my back so it's probably not a good idea at the moment :D Fair doos mate. Where are you staying?
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tui
Mar 15, 2019 18:11:04 GMT
Post by Deleted on Mar 15, 2019 18:11:04 GMT
Thanks for that mate. Maybe not this time as I've recently been flat on my back for two weeks with a problem with a disc in my back so it's probably not a good idea at the moment Fair doos mate. Where are you staying? Playa Blanca
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tui
Mar 15, 2019 18:15:05 GMT
Post by Pedropotter on Mar 15, 2019 18:15:05 GMT
Nice.... have a good un mate.... recharge your batteries ready for the promotion push. :-)
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tui
Mar 15, 2019 21:18:36 GMT
Post by Deleted on Mar 15, 2019 21:18:36 GMT
My Uncle has been on a cruise with Tui, he loved it...i'm off on a cruise from Gran Canaria a week tomorrow for 7 days..first cruise ever..
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tui
Mar 16, 2019 7:33:13 GMT
via mobile
Post by 3putts on Mar 16, 2019 7:33:13 GMT
That's was part of my complaint, unfortunately I didn't make a note on what time we landed.. I was sure it was over 3 hours but the official time was just under 3 hours so no claim. I suspect they fiddled the landing time with Manchester Airport but I cannot prove that. But it wasn't just that the way they treated their customers that day was disgraceful so I will spend my money with another company
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tui
Mar 16, 2019 7:34:29 GMT
via mobile
Post by 3putts on Mar 16, 2019 7:34:29 GMT
My Uncle has been on a cruise with Tui, he loved it...i'm off on a cruise from Gran Canaria a week tomorrow for 7 days..first cruise ever.. While your in gran canaria don't forget to take a walk around the maspalomas sand dunes
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