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Post by salopstick on Feb 23, 2008 12:04:30 GMT
i bought a laptop in september from tesco direct which has now developed two slight faults.
the power on switch is depressed in the casing but still works and the volume switch is fucked.
i want a complete exchange as the third fault will happen when its out of warranty.
am i obliged to accept offer of repair or can i demand/am entitled to an exchange
cheers in advance
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Post by Deleted on Feb 23, 2008 12:25:44 GMT
The Sale of Goods Act lays down several conditions that all goods sold by a trader must meet.
The goods must be:
as described
of satisfactory quality
fit for purpose
As described refers to any advert or verbal description made by the trader.
Satisfactory quality covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it doesn't give you any rights if a fault was obvious or pointed out to you at point of sale.
Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.
If you buy something which doesn't meet these conditions, you have the potential right to return it, get a full refund, and if it will cost you more to buy similar goods elsewhere, compensation (to cover the extra cost) too.
Note, however, that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has not legal redress against the seller, just that he/she isn't entitled to a full refund.
Instead a buyer is first and foremost entitled to have the goods repaired or replaced.
If these remedies are inappropriate, then you're entitled to a suitable price reduction, or to return the goods and get a refund (reduced to take account of any wear and tear).
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Post by rhodesy on Feb 23, 2008 12:30:46 GMT
How long did that take you LOONY?
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Post by Deleted on Feb 23, 2008 12:35:02 GMT
Well I thought about typing the answer then thought fuck it and copied and pasted from some site ;D
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Post by Rebelliousjukebox on Feb 23, 2008 12:56:17 GMT
Trading Standards at Stoke City Council or Staffordshire County Council - depending where you live - will be able to advise.
Or, having noticed where you are, Oxford City Council or Oxfordshire County Councl.
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Post by salopstick on Feb 23, 2008 16:18:06 GMT
exalt loony
fair dos to tesco, gave me refund straight away got new one from pc world and now my match console dont work
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Post by Staffsoatcake on Feb 23, 2008 16:21:10 GMT
What Looney said.
The sales of goods act.
If the item does'nt do the job it was purchased for,get your money back. ;D
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Post by Funky on Feb 23, 2008 20:39:50 GMT
exalt loony fair dos to tesco, gave me refund straight away got new one from pc world and now my match console dont work If you would of bought the PC from a Local small business they would call out and get the match console working for you, try get PC World out for anything is like banging your head on a brick wall. |
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Post by salopstick on Feb 23, 2008 20:58:37 GMT
did it in end
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