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Post by kevkj on Jul 28, 2009 11:47:55 GMT
I recently took out a SKY television package that I am very unhappy with.
I recently took out the package for the television ,phone and broadband.The box was delivered several weeks ago and installed. This installation and line rental was taken and installed on July 23 and also included a 30 day cooling off agreement.
My wife let the open reach engineer in to install a BT line.
We have been with Virgin for several years so have their phone connection boxes.
We had a inactive BT upstairs in the bedroom .
The BT engineer took it upon himself just to make this box active.
This leaves me with no direct connection from the Skybox to my BT line.
Im now getting messages im not connected and my Sky television goes off.
Im not sure how this effects Sky but I was of the opinion you had to be directly connected to the BT line as part of the contract for the first 12 months.
As the BT box is upstairs and the Skybox downstairs it puts me in a quandary as what to do.
Surely the fucking thick BT engineer should be made to return and put me the line next to my Skybox.Will he though? Will he fuck.
I don’t want to particularly return to Virgin but im now going to have to pay for a new BT box downstairs or a extension fitted correctly from upstairs to downstairs through no fault of my own.
I think the partnership between BT and SKY is poor if it leaves customers in this position.
Wank Sky wank
|Anybody on here fit extensions neatly?
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Post by Funky on Jul 28, 2009 11:59:52 GMT
I'd contact Sky and tell them if they want the box connected they better get the BT engineer back out to do it.
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Post by myleftboot on Jul 28, 2009 12:06:40 GMT
As part of your SKY contract you have to have your box connected to the phone line for the first 12 months.
Sadly Openreach are obliged to reconnect an already existing box otherwise you will be charged £164 for a new BT box.
Extension kits are very cheap (I know it sounds harsh but trust me better than the £120 BT would have charged) and all it really takes is just routing the telephone wire round a bit.
If you do feel the need to complain to BT then don't bother ringing them or writitng in as they are absolutely crap.
Put it all in writing and send it to the chairmans office at ian.livingstone@BT.com.
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Post by kevkj on Jul 28, 2009 12:12:51 GMT
I understand but what sort of partnership is that between Sky and BT when the system they leave you with is not compatable.
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Post by BuzzB on Jul 28, 2009 12:16:10 GMT
Kevkj you have pm  |
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Post by kevkj on Jul 28, 2009 12:24:51 GMT
Cheers Buzz see what you can do for me.
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Post by imallstokedup on Jul 28, 2009 14:45:36 GMT
A few of my channels are playing up.
I contacted Sky, who said there is an issue with either my dish or box and I would have to pay a call out, or sign up for a years warranty.
Could anybody on here offer any advice / assistance ?
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Post by Blackpoolstokie on Jul 28, 2009 15:35:14 GMT
look in the sentinal mine was playing up and needed sky told me it was £60 just for the call out the man in the sentinal was free call out and he repaired the dish it only cost £45 bargin sky can go and get f*@ked
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Post by wembley4372 on Jul 28, 2009 16:38:58 GMT
A few of my channels are playing up. I contacted Sky, who said there is an issue with either my dish or box and I would have to pay a call out, or sign up for a years warranty. Could anybody on here offer any advice / assistance ? Just tell em you are not going to pay and cancel. They have been known to come out for free  |
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Post by imallstokedup on Jul 28, 2009 21:49:14 GMT
A few of my channels are playing up. I contacted Sky, who said there is an issue with either my dish or box and I would have to pay a call out, or sign up for a years warranty. Could anybody on here offer any advice / assistance ? Just tell em you are not going to pay and cancel. They have been known to come out for free I was going to go down this route, the lad I was speaking to was about to transfer me, so that I could cancel, which I don't want to do. Finastokie, I will check the Sentinal.............. Thanks. |
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