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Post by stokiematt on Aug 12, 2008 12:45:26 GMT
rang sky, because the box is broke and we want cancel. they offered us some free stuff to keep us as customers and we said no we want cancel it
then the bastard said "oh" and put phone down on us.
what can i do?
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Post by mermaidsal on Aug 12, 2008 12:47:27 GMT
That's what they get paid to do, try asking for a manager as soon as they answer next time.
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Post by swampySCFC on Aug 12, 2008 12:47:46 GMT
cancel your direct debit???
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Post by tazi on Aug 12, 2008 12:48:39 GMT
Well first of all you definately need to put your phone down too!.
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Post by edinburghstokie on Aug 12, 2008 12:51:32 GMT
don't just cancel your direct debit. A mate of mine did that and they kept billing, fucked up his credit rating, and spent years sorting it out (being chased by debt collectors).
Ring up again, and ask to speak to the duty manager/supervisor. When asked why say it was due to the a problem with customer services on your last call.
Write down the name of all employees you speak to, the date and time. Summarise each conversation in a couple of lines.
Keep it safe as a last resort. You should be all right second time around though.
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Post by stokiematt on Aug 12, 2008 12:55:29 GMT
don't just cancel your direct debit. A mate of mine did that and they kept billing, fucked up his credit rating, and spent years sorting it out (being chased by debt collectors). Ring up again, and ask to speak to the duty manager/supervisor. When asked why say it was due to the a problem with customer services on your last call. Write down the name of all employees you speak to, the date and time. Summarise each conversation in a couple of lines. Keep it safe as a last resort. You should be all right second time around though. thanks  karma'd |
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Post by mermaidsal on Aug 12, 2008 13:01:07 GMT
Just agreeing with what s-in-ed said, they can be real bastards so cover your back all the way through, they make a good chunk of their money from people who try and get out of contracts. I hate credit scores but he's right about that too so take a deep breath and keeping calling till it's sorted the way you want.
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Post by edinburghstokie on Aug 12, 2008 13:07:12 GMT
No problem. By the way, what's your avatar, as I just get the following at work.  Is it really unwork safe? Should I be disabling avatars at work to cover my backside? Oh, and also, if you have no success second time round, then write to them with all the details you have written down saying not acceptable etc. I did that with O2 (was getting cold called), asked to be taken off their list, but kept getting called, they gave me £10 in vouchers (to spend in an O2 store - but I could buy phone accessories). |
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Post by stokiematt on Aug 12, 2008 13:13:30 GMT
its homer and it shows on my PC weird lol dont want anything just want them sod there internet and box off so i can have AOL and Freeset.  |
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Post by R.I.P Fullers Nan on Aug 12, 2008 16:24:51 GMT
don't just cancel your direct debit. A mate of mine did that and they kept billing, fucked up his credit rating, and spent years sorting it out (being chased by debt collectors). Ring up again, and ask to speak to the duty manager/supervisor. When asked why say it was due to the a problem with customer services on your last call. Write down the name of all employees you speak to, the date and time. Summarise each conversation in a couple of lines. Keep it safe as a last resort. You should be all right second time around though. Can i take your name please because nothing ever seems to be done Yes, Armid Shanking |
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Post by stokiematt on Aug 12, 2008 16:30:38 GMT
all sorted we took the bribe, it was because the fecking thing was broke and SSN wasnt working we wanted cancel. thanks all |
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karma'd
