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Post by Rebelliousjukebox on Jul 3, 2008 14:38:49 GMT
Looking to change my Broadband supplier. I was with NTL, but they were taken over by VirginMedia who treat their customers like crap; latest example - they cancel my Direct Debit, without informing me, then send me a bill including £5.00 "payment handling charge" for non-Direct Debit payments.
Any suggestions of alternative suppliers at reasonable prices not run by rip-off merchants like Branson?
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Post by curacao on Jul 3, 2008 14:40:42 GMT
Ive heard O2 broadband is great, you also get discounts if you're an O2 customer  |
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Post by shiny nosehair on Jul 3, 2008 15:15:44 GMT
If you are on cable then look for another cable supplier don't switch to another supplier who goes down ya phone line just cuz you don't like virgin !
Phone line broadband is dogshit, no matter who the supplier, unless you live in central london right next to the exchange and nobody else is online !
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Post by thatshuge on Jul 3, 2008 15:24:16 GMT
Tiscali is by far the shittest
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Post by BrianLeicsStokie on Jul 3, 2008 15:45:39 GMT
NTL doesnt exist anymore, would give that a miss
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Post by Rebelliousjukebox on Jul 3, 2008 15:59:02 GMT
NTL doesnt exist anymore, would give that a miss Brian, Was with NTL - it was Virgin Media who took them over. |
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Post by hamptonpig on Jul 3, 2008 16:00:28 GMT
What's wrong with Tiscali TH?
I've been with em ages, get the TV and phone with em too now. No problems and good customer service (and cheap for what we get). well happy with tiscali tv - same as sky plus with loads of on demand stuff all for free.
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Post by SuperRickyFuller on Jul 3, 2008 16:09:13 GMT
You are definately better staying with a company that supplies broadband through Cable. Routers are cheaper in comparison to an ADSL (Phone Line) router and the connections are a lot faster too The only way to get decent ADSL connection speeds in to be right next to the exchange and hope that no one else is using the internet at the same time as you. The further away you are from the exchange then the slower your connection because of signal attenuation (degradation). Virgin Media actually supply the fastest broadband in the country ATM because of using fibre optic cables, which are a lot higher quality wires than phone lines and hardly suffer signal attenuation As much as people hate the money grabbing beardy cunter that is Richard Branson, you may have to 'bite the bullet' and take his broadband  |
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Post by Rebelliousjukebox on Jul 3, 2008 16:14:25 GMT
SRF,
"As much as people hate the money grabbing beardy cunter that is Richard Branson, you may have to 'bite the bullet' and take his broadband".
Too late - my mind is already made up to move from Virgin, not, as I've said, because of the actual service, but because of their abysmal customer "care".
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Post by SuperRickyFuller on Jul 3, 2008 16:16:01 GMT
It's a bastard isn't it? For the company that does give the quickest broadband service, they cock it fucking up with shitty customer care The only other cable company I can think of is Pipex and I know they're utter dogshit when it comes to both service and customer care |
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Post by Rebelliousjukebox on Jul 3, 2008 16:18:18 GMT
Funny you say that SRF, 'cos I've got Pipex Homecall for my (land line) phone calls, and perfectly happy with that.  |
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Post by SuperRickyFuller on Jul 3, 2008 16:25:13 GMT
Hmmmm.. I swear Pipex broadband was cable. My mistake I suppose when it comes to broadband it's everyone to their own. I'm giving advice through speaking to customers where I work (PC World) and their experiences. Tiscali, Pipex and BT were all the main complaints. 1 out of 10 times it was their router but the rest of the time it was problems with their customer care or connection I've had Sky for the last year and they've been highly reliable. Never had to ring them about any problems. Yeah the router is a bit shit and can only reach the back room but that's easily sorted by buying a new one. You'd just have to make sure that you're close to the exchange point |
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Post by AstroTom on Jul 3, 2008 17:16:34 GMT
For the love of god, dont do what my folks did and get AOL.
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Post by Rebelliousjukebox on Jul 3, 2008 17:25:49 GMT
Thanks for all the advice, but may end up sticking with Virgin Media after all.
I made a complaint to them by e-mail, to which they replied by phone within 1/2 hour- the Direct Debit cancellation was an error on their part, for which they apologise, and I've been given a £25 credit on my account by way of recompense. Prepared to give them a 2nd chance.
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Post by Bojan Mackey on Jul 3, 2008 17:25:53 GMT
For the love of god, dont do what my folks did and get AOL. Agree, i have it and its beyond wank. Dont go near AOL "broadband", avoid it like a curled turd in the street. |
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Post by Miniman on Jul 3, 2008 17:42:47 GMT
Don't: Go with AOL...They called us up saying we were being randomly selected to change to TalkTalk Broadband from AOL...we tried to cancel an account whihc we still have bills about constantly
Do: Go with someone like TalkTalk/Sky cos they may be a bit dearer but do give really good lines and do a good dealio when you ring them for help..only Problem...hope you speak Thai....
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Post by Miniman on Jul 3, 2008 17:43:31 GMT
Oi, RebelliousJukebox!!!
We have had about the same posts yet your korma is down!!!
Have an exalt!!
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Post by Rebelliousjukebox on Jul 3, 2008 18:02:09 GMT
Oi, RebelliousJukebox!!! We have had about the same posts yet your korma is down!!! Have an exalt!! Many thanks - will be reciprocated when I'm able. |
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Post by santy on Jul 3, 2008 18:36:09 GMT
o2 is pretty decent, i get good connections better than i did with virgin cheaper than they used to be too, plus 100 free texts a month aint bad i think its more if you have the top package
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Post by wizzardofdribble on Jul 3, 2008 19:23:13 GMT
We've had the same problem with Virgin Jukebox First they tell me that broadband and telephone line plus £7.95 for all inclusive local calls will never cost more than £35 per -month Last months bill was £67 This month £68 And because I agreed a "verbal" contract via phone in February they will not let me cancel my subscription until Feb 09...if I do then I cough up £35 x 8 to terminate the contract Which is scandalous, I'm thinking of just cancelling it then fuck-em, they've had a fortune off me already Next time I see that bearded c.u.n.t in a hot air ballooon I'll get my air-rifle out  |
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Post by zigazaga on Jul 3, 2008 19:40:13 GMT
I would recommend BE (which is part of O2 now) if your exchange has been enabled for it. £18 for unlimited at 24MB Its much faster than any BB i've tried before. fast connection too with a free wireless router. Use me as a referal and you will get free connection saving about £35 |
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Post by Rebelliousjukebox on Jul 3, 2008 20:44:25 GMT
As I said, will now give them another chance - amazing how quick you get a response when you complain and say you're thinking of changing providers isn't it  - but will seriously look at O2 (or BE) if the bearded git annoys me again. Thanks for all the advice. |
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- but will seriously look at O2 (or BE) if the bearded git annoys me again. Thanks for all the advice.
