Work Complaint

[gawa]

Ever had one put in against you? What happened? What was the background story?

I've had my first ever work complaint today from some absolute unhinged weapon. 

Background

I work in IT so I tend to deal with all things IT related. Get a random email from a hotmail account asking me to set them up with a domain account so they can access x, y and z. Had a slight back and forth and another staff member from the site confirmed they work in production and don't work on the computers. So I decided to forward the email through to HR as they tend to deal with onboarding accounts and we have it all setup as a fully automated process. Plus to create a new account usually comes at a cost as depending on what services they wish to access will require certain licenses and such. So I forward this through to HR advising I've had this email from someone who claims to work in production in x factory and they want an account to do x, y and z and if they could possibly set this up if they approve of it or if we need to setup guest access or something from their personal account then we can do this also. 

This was a few days back. Said user has then contact me today chasing this up and saying stuff like "do i need to escalate this to a higher level as this "easy task"" hasn't been completed. And just being rude as if he's some billy big balls.

So being nice I kindly reply within 30 minutes explaining that new users are usually onboarded by HR or their line manager and I don't generally receive emails from random hotmail accounts asking me to set them up, and that a process needs to be followed because they could be anyone or it could be a phishing attempt. I even included the email I sent to HR as an attachment for full transparency because I wanted him to know I'm not just fobbing him off and that I've actioned this the day he raised it.

So then he replies to this kicking off because I referred to him as a "production user" in my email to HR and apparently that's discriminatory and all this other bollocks. In IT everyone is a "user" and we refer to them by location or department. 

Then he kicks off again after this because I called him by the name on his email. So for example his emails are coming from Bob Smith ([e-mail]) and I said "Hey Bob" in my email. And because I called him by this name it is personally offensive because he has never given me permission to call him this and only his close family and friends can call him by his name In my head I'm like this in my head at this stage.. your email address and display name both use this "name". If you don't want to be called it maybe don't setup your email with that. Oh and I'm also terribly unprofessional, have an ego, have caused him great upset and he is now complaining about me. Oh and he wants his email deleted from the system too  


Like what an absolute unhinged rocket. 

I actually phoned up one of the marketing girls in the office he works in after this saga because I have a very good relationship with the site and get on really well with all their staff. Found out apparently he has a reputation for kicking off and complaining and that they're always playing the victim and throwing their toys out of their pram as if they're hard done by. 

So I did him a favour by forwarding his emails on to HR and raising it directly with them on his behalf as well as including all correspondence so that they can begin their complaint procedure on myself. 

Mad man!

[foster]

1) Shouldn't you have some kind of active directory where you can access all employees details such as name, job title, email address, etc.
2) Why was he using a personal email address to make a work request?
3) User access requests should be done and approved by the employees managers, not the employees themselves. There should at least be an onboarding/access request process that includes this kind of thing. Usually you also need to give a business reason as to why you 'need' access to x, y and z.
4) I didn't know you worked with Hartshill

TBH, other than using 'Hey' as a greeting I don't see any issue with escalating this request. As long as you followed the rules this bloke hasn't got a leg to stand on.

Sounds like a bellend tbh.

edit: and no, I've never had a complaint against me at work, as I'm a) too powerful, and b) too popular.

[foster]

May 5, 2023 13:06:02 GMT gawa said:

Ever had one put in against you? What happened? What was the background story?

I've had my first ever work complaint today from some absolute unhinged weapon. 

Background

I work in IT so I tend to deal with all things IT related. Get a random email from a hotmail account asking me to set them up with a domain account so they can access x, y and z. Had a slight back and forth and another staff member from the site confirmed they work in production and don't work on the computers. So I decided to forward the email through to HR as they tend to deal with onboarding accounts and we have it all setup as a fully automated process. Plus to create a new account usually comes at a cost as depending on what services they wish to access will require certain licenses and such. So I forward this through to HR advising I've had this email from someone who claims to work in production in x factory and they want an account to do x, y and z and if they could possibly set this up if they approve of it or if we need to setup guest access or something from their personal account then we can do this also. 

This was a few days back. Said user has then contact me today chasing this up and saying stuff like "do i need to escalate this to a higher level as this "easy task"" hasn't been completed. And just being rude as if he's some billy big balls.

So being nice I kindly reply within 30 minutes explaining that new users are usually onboarded by HR or their line manager and I don't generally receive emails from random hotmail accounts asking me to set them up, and that a process needs to be followed because they could be anyone or it could be a phishing attempt. I even included the email I sent to HR as an attachment for full transparency because I wanted him to know I'm not just fobbing him off and that I've actioned this the day he raised it.

So then he replies to this kicking off because I referred to him as a "production user" in my email to HR and apparently that's discriminatory and all this other bollocks. In IT everyone is a "user" and we refer to them by location or department. 

Then he kicks off again after this because I called him by the name on his email. So for example his emails are coming from Bob Smith ([e-mail]) and I said "Hey Bob" in my email. And because I called him by this name it is personally offensive because he has never given me permission to call him this and only his close family and friends can call him by his name In my head I'm like this in my head at this stage.. your email address and display name both use this "name". If you don't want to be called it maybe don't setup your email with that. Oh and I'm also terribly unprofessional, have an ego, have caused him great upset and he is now complaining about me. Oh and he wants his email deleted from the system too  


Like what an absolute unhinged rocket. 

I actually phoned up one of the marketing girls in the office he works in after this saga because I have a very good relationship with the site and get on really well with all their staff. Found out apparently he has a reputation for kicking off and complaining and that they're always playing the victim and throwing their toys out of their pram as if they're hard done by. 

So I did him a favour by forwarding his emails on to HR and raising it directly with them on his behalf as well as including all correspondence so that they can begin their complaint procedure on myself. 

Mad man!

Also, he's clearly far left.

Good thing you didn't refer to his gender, as it's probably neutral.

Though you'll likely get sacked for racism in any case.

[thevoid]

May 5, 2023 13:36:53 GMT foster said:

May 5, 2023 13:06:02 GMT gawa said:

Ever had one put in against you? What happened? What was the background story?

I've had my first ever work complaint today from some absolute unhinged weapon. 

Background

I work in IT so I tend to deal with all things IT related. Get a random email from a hotmail account asking me to set them up with a domain account so they can access x, y and z. Had a slight back and forth and another staff member from the site confirmed they work in production and don't work on the computers. So I decided to forward the email through to HR as they tend to deal with onboarding accounts and we have it all setup as a fully automated process. Plus to create a new account usually comes at a cost as depending on what services they wish to access will require certain licenses and such. So I forward this through to HR advising I've had this email from someone who claims to work in production in x factory and they want an account to do x, y and z and if they could possibly set this up if they approve of it or if we need to setup guest access or something from their personal account then we can do this also. 

This was a few days back. Said user has then contact me today chasing this up and saying stuff like "do i need to escalate this to a higher level as this "easy task"" hasn't been completed. And just being rude as if he's some billy big balls.

So being nice I kindly reply within 30 minutes explaining that new users are usually onboarded by HR or their line manager and I don't generally receive emails from random hotmail accounts asking me to set them up, and that a process needs to be followed because they could be anyone or it could be a phishing attempt. I even included the email I sent to HR as an attachment for full transparency because I wanted him to know I'm not just fobbing him off and that I've actioned this the day he raised it.

So then he replies to this kicking off because I referred to him as a "production user" in my email to HR and apparently that's discriminatory and all this other bollocks. In IT everyone is a "user" and we refer to them by location or department. 

Then he kicks off again after this because I called him by the name on his email. So for example his emails are coming from Bob Smith ([e-mail]) and I said "Hey Bob" in my email. And because I called him by this name it is personally offensive because he has never given me permission to call him this and only his close family and friends can call him by his name In my head I'm like this in my head at this stage.. your email address and display name both use this "name". If you don't want to be called it maybe don't setup your email with that. Oh and I'm also terribly unprofessional, have an ego, have caused him great upset and he is now complaining about me. Oh and he wants his email deleted from the system too  


Like what an absolute unhinged rocket. 

I actually phoned up one of the marketing girls in the office he works in after this saga because I have a very good relationship with the site and get on really well with all their staff. Found out apparently he has a reputation for kicking off and complaining and that they're always playing the victim and throwing their toys out of their pram as if they're hard done by. 

So I did him a favour by forwarding his emails on to HR and raising it directly with them on his behalf as well as including all correspondence so that they can begin their complaint procedure on myself. 

Mad man!

Also, he's clearly far left.

Good thing you didn't refer to his gender, as it's probably neutral.

Though you'll likely get sacked for racism in any case.

Sounds like one of those fannies who puts (he/him) after his name.

[Gods]

If that is the whole story then he is completely in the wrong.

Is he new, a senior guy, what is his role?

[Huddysleftfoot]

May 5, 2023 13:06:02 GMT gawa said:

Ever had one put in against you? What happened? What was the background story?

I've had my first ever work complaint today from some absolute unhinged weapon. 

Background

I work in IT so I tend to deal with all things IT related. Get a random email from a hotmail account asking me to set them up with a domain account so they can access x, y and z. Had a slight back and forth and another staff member from the site confirmed they work in production and don't work on the computers. So I decided to forward the email through to HR as they tend to deal with onboarding accounts and we have it all setup as a fully automated process. Plus to create a new account usually comes at a cost as depending on what services they wish to access will require certain licenses and such. So I forward this through to HR advising I've had this email from someone who claims to work in production in x factory and they want an account to do x, y and z and if they could possibly set this up if they approve of it or if we need to setup guest access or something from their personal account then we can do this also. 

This was a few days back. Said user has then contact me today chasing this up and saying stuff like "do i need to escalate this to a higher level as this "easy task"" hasn't been completed. And just being rude as if he's some billy big balls.

So being nice I kindly reply within 30 minutes explaining that new users are usually onboarded by HR or their line manager and I don't generally receive emails from random hotmail accounts asking me to set them up, and that a process needs to be followed because they could be anyone or it could be a phishing attempt. I even included the email I sent to HR as an attachment for full transparency because I wanted him to know I'm not just fobbing him off and that I've actioned this the day he raised it.

So then he replies to this kicking off because I referred to him as a "production user" in my email to HR and apparently that's discriminatory and all this other bollocks. In IT everyone is a "user" and we refer to them by location or department. 

Then he kicks off again after this because I called him by the name on his email. So for example his emails are coming from Bob Smith ([e-mail]) and I said "Hey Bob" in my email. And because I called him by this name it is personally offensive because he has never given me permission to call him this and only his close family and friends can call him by his name In my head I'm like this in my head at this stage.. your email address and display name both use this "name". If you don't want to be called it maybe don't setup your email with that. Oh and I'm also terribly unprofessional, have an ego, have caused him great upset and he is now complaining about me. Oh and he wants his email deleted from the system too  


Like what an absolute unhinged rocket. 

I actually phoned up one of the marketing girls in the office he works in after this saga because I have a very good relationship with the site and get on really well with all their staff. Found out apparently he has a reputation for kicking off and complaining and that they're always playing the victim and throwing their toys out of their pram as if they're hard done by. 

So I did him a favour by forwarding his emails on to HR and raising it directly with them on his behalf as well as including all correspondence so that they can begin their complaint procedure on myself. 

Mad man!

You're following agreed and accepted procedure. He's completely wrong.
Nowt to worry about.

[gawa]

May 5, 2023 13:28:07 GMT foster said:

1) Shouldn't you have some kind of active directory where you can access all employees details such as name, job title, email address, etc.
2) Why was he using a personal email address to make a work request?
3) User access requests should be done and approved by the employees managers, not the employees themselves. There should at least be an onboarding/access request process that includes this kind of thing. Usually you also need to give a business reason as to why you 'need' access to x, y and z.
4) I didn't know you worked with Hartshill

TBH, other than using 'Hey' as a greeting I don't see any issue with escalating this request. As long as you followed the rules this bloke hasn't got a leg to stand on.

Sounds like a bellend tbh.

edit: and no, I've never had a complaint against me at work, as I'm a) too powerful, and b) too popular.

1. We do use active directory but we have an HR system separate to that too. Active directory only contains computer users. And as he isnt one he isn't in there.

2. Fuck knows lol. Well I guess as he has no work account. But his manager or HR person on site would have one and could raise on his behalf.

3. This is actually what I was doing. Going through HR for that reason and he was kicking off because it was taking too long despite not following any actual process. Just randomly emailing me.

4. Hopefully won't be working with him much longer.


The guys just one of these people that think the whole worlds out to get him and he's looking for reasons to be offended.

I don't actually want any action taken against the guy because he's obviously got issues. Like I ain't bothered by his reaction lol and I'd hate for him to get in trouble over it.

Just thought it was unbelievable the way he was getting on. It was the whole being offended by calling him the name which got me.

It's like you calling me gawa and me kicking off saying only my family and friends can call me that and you should be calling me Roger instead.

I found it funny tbh lol. As did my manager.

[gawa]

May 5, 2023 13:51:03 GMT Gods said:

If that is the whole story then he is completely in the wrong.

Is he new, a senior guy, what is his role?

That's pretty much everything there. I think he's a guy working on one of our factory floors and he's maybe been here for a while, I don't think he's new.

But from speaking to other staff since this I've learned he has history for kicking off.

Once a year we do like some charity stuff for a working day and last year his site where clearing up rubbish from a beach. So one of the guys asked a manager if they could bring their dog and that was OK. Once this guy showed up and realised someone brought a dog and he didn't know you could bring a dog he said he was being discriminating against and refused to take part.

I don't even want any action against him as he's clearly got some sort of issues. I just thought it was an over reaction for simply helping someone who hasn't followed any procedure abs trying to be open and transparent with them on where his request is at.

Like does he expect me to just setup accounts for every random person who emails me and do no due diligence. Just take their word for it. Domain admin access there you go!

[lordb]

as a kid I worked in a petrol station in Blurton

someone wrote to head office to complain that I had called them 'mate' & not 'sir'

If I called people 'Sir' in Blurton I would have been very lucky to not to be visiting A&E on a regular basis

decided not to call anyone mate or sir & didn't say anything

[flea79]

Gawas getting sacked in the morning!!!

[jack1]

In the last two years I have become extremely focused on retiring ASAP, I'm only 38 but completely had enough of going to work and continuously having to watch every word I say incase of triggering some loon! And having to constantly listen to agenda driven shite!

[iancransonsknees]

May 5, 2023 13:28:07 GMT foster said:

1) Shouldn't you have some kind of active directory where you can access all employees details such as name, job title, email address, etc.
2) Why was he using a personal email address to make a work request?
3) User access requests should be done and approved by the employees managers, not the employees themselves. There should at least be an onboarding/access request process that includes this kind of thing. Usually you also need to give a business reason as to why you 'need' access to x, y and z.
4) I didn't know you worked with Hartshill

TBH, other than using 'Hey' as a greeting I don't see any issue with escalating this request. As long as you followed the rules this bloke hasn't got a leg to stand on.

Sounds like a bellend tbh.

edit: and no, I've never had a complaint against me at work, as I'm a) too powerful, and b) too popular.

Any complaint about Badger would only be for inappropriate touching.

[cvillestokie]

My advice would be not to mention it around the workplace.

If there is some ridiculous investigation into conduct, you talking about this with others could be used against you. Anything you say in jest or off-hand could easily be taken the wrong way.

People suck.

Edit, someone once “called me out” on saying duck to them (female). She said it was gendered. I said it’s a common phrase that I’ve called siblings and my Grandad (though he raised his eyebrows and I recognized that “oh wise one” was the preferred title)). She backed off at that point. I wasn’t living in Stoke at the time.

[thehartshillbadger]

May 5, 2023 15:15:57 GMT iancransonsknees said:

May 5, 2023 13:28:07 GMT foster said:

1) Shouldn't you have some kind of active directory where you can access all employees details such as name, job title, email address, etc.
2) Why was he using a personal email address to make a work request?
3) User access requests should be done and approved by the employees managers, not the employees themselves. There should at least be an onboarding/access request process that includes this kind of thing. Usually you also need to give a business reason as to why you 'need' access to x, y and z.
4) I didn't know you worked with Hartshill

TBH, other than using 'Hey' as a greeting I don't see any issue with escalating this request. As long as you followed the rules this bloke hasn't got a leg to stand on.

Sounds like a bellend tbh.

edit: and no, I've never had a complaint against me at work, as I'm a) too powerful, and b) too popular.

Any complaint about Badger would only be for inappropriate touching.

Have we met before?

[gawa]

No more likes for replies because they're losing their meaning from me. Feel I've been liking posts too much lol. But thanks for all the good comments.

I'm not worried about the complaint because I regularly get good feedback and know what I did was procedure. I think triggered him by suggesting he had an attitude problem but he does lol.

I just found it laughable. My manager immediately laughed at it and said it sounds like he's trying to build a case when I referenced other stuff he's apparently done.

So was just curious if anyone else has ever had daft complaints

[thehartshillbadger]

May 5, 2023 15:49:39 GMT gawa said:

No more likes for replies because they're losing their meaning from me. Feel I've been liking posts too much lol. But thanks for all the good comments.

I'm not worried about the complaint because I regularly get good feedback and know what I did was procedure. I think triggered him by suggesting he had an attitude problem but he does lol.

I just found it laughable. My manager immediately laughed at it and said it sounds like he's trying to build a case when I referenced other stuff he's apparently done.

So was just curious if anyone else has ever had daft complaints

I once had a complaint made about me by a colleague. A purple haired social justice warrior. I’d started an email to her with FYI. She flew into a crazed meltdown, tears and everything in the boss’ office. Passive aggressive she called it.
Later he called me in and sat me down and had a good old laugh about it. A week later she’d been sacked for being a prick.
I’m sure you’ve got nothing to worry about Gawa

[foster]

May 5, 2023 16:02:44 GMT thehartshillbadger said:

May 5, 2023 15:49:39 GMT gawa said:

No more likes for replies because they're losing their meaning from me. Feel I've been liking posts too much lol. But thanks for all the good comments.

I'm not worried about the complaint because I regularly get good feedback and know what I did was procedure. I think triggered him by suggesting he had an attitude problem but he does lol.

I just found it laughable. My manager immediately laughed at it and said it sounds like he's trying to build a case when I referenced other stuff he's apparently done.

So was just curious if anyone else has ever had daft complaints

I once had a complaint made about me by a colleague. A purple haired social justice warrior. I’d started an email to her with FYI. She flew into a crazed meltdown, tears and everything in the boss’ office. Passive aggressive she called it.
Later he called me in and sat me down and had a good old laugh about it. A week later she’d been sacked for being a prick.
I’m sure you’ve got nothing to worry about Gawa

I guess the upskirting bit got brushed under the carpet.

Though it is a strange place to have purple hair.

[thehartshillbadger]

May 5, 2023 16:48:27 GMT foster said:

May 5, 2023 16:02:44 GMT thehartshillbadger said:

I once had a complaint made about me by a colleague. A purple haired social justice warrior. I’d started an email to her with FYI. She flew into a crazed meltdown, tears and everything in the boss’ office. Passive aggressive she called it.
Later he called me in and sat me down and had a good old laugh about it. A week later she’d been sacked for being a prick.
I’m sure you’ve got nothing to worry about Gawa

I guess the upskirting bit got brushed under the carpet.

Though it is a strange place to have purple hair.

I wouldn’t have put it past her tbh, the swivel eyed loon

[iancransonsknees]

May 5, 2023 15:41:48 GMT thehartshillbadger said:

May 5, 2023 15:15:57 GMT iancransonsknees said:

Any complaint about Badger would only be for inappropriate touching.

Have we met before?

I'll show them on the doll where you touched me.

[Gods]

May 5, 2023 14:12:28 GMT gawa said:

May 5, 2023 13:51:03 GMT Gods said:

If that is the whole story then he is completely in the wrong.

Is he new, a senior guy, what is his role?

That's pretty much everything there. I think he's a guy working on one of our factory floors and he's maybe been here for a while, I don't think he's new.

But from speaking to other staff since this I've learned he has history for kicking off.

Once a year we do like some charity stuff for a working day and last year his site where clearing up rubbish from a beach. So one of the guys asked a manager if they could bring their dog and that was OK. Once this guy showed up and realised someone brought a dog and he didn't know you could bring a dog he said he was being discriminating against and refused to take part.

I don't even want any action against him as he's clearly got some sort of issues. I just thought it was an over reaction for simply helping someone who hasn't followed any procedure abs trying to be open and transparent with them on where his request is at.

Like does he expect me to just setup accounts for every random person who emails me and do no due diligence. Just take their word for it. Domain admin access there you go!

You would be sacked if you just starting giving domain admin access to any random bloke who happens to ping in a request from a hotmail account!

Someone senior needs to tell this turkey where to get off!

[cobhamstokey]

May 5, 2023 13:06:02 GMT gawa said:

Ever had one put in against you? What happened? What was the background story?

I've had my first ever work complaint today from some absolute unhinged weapon. 

Background

I work in IT so I tend to deal with all things IT related. Get a random email from a hotmail account asking me to set them up with a domain account so they can access x, y and z. Had a slight back and forth and another staff member from the site confirmed they work in production and don't work on the computers. So I decided to forward the email through to HR as they tend to deal with onboarding accounts and we have it all setup as a fully automated process. Plus to create a new account usually comes at a cost as depending on what services they wish to access will require certain licenses and such. So I forward this through to HR advising I've had this email from someone who claims to work in production in x factory and they want an account to do x, y and z and if they could possibly set this up if they approve of it or if we need to setup guest access or something from their personal account then we can do this also. 

This was a few days back. Said user has then contact me today chasing this up and saying stuff like "do i need to escalate this to a higher level as this "easy task"" hasn't been completed. And just being rude as if he's some billy big balls.

So being nice I kindly reply within 30 minutes explaining that new users are usually onboarded by HR or their line manager and I don't generally receive emails from random hotmail accounts asking me to set them up, and that a process needs to be followed because they could be anyone or it could be a phishing attempt. I even included the email I sent to HR as an attachment for full transparency because I wanted him to know I'm not just fobbing him off and that I've actioned this the day he raised it.

So then he replies to this kicking off because I referred to him as a "production user" in my email to HR and apparently that's discriminatory and all this other bollocks. In IT everyone is a "user" and we refer to them by location or department. 

Then he kicks off again after this because I called him by the name on his email. So for example his emails are coming from Bob Smith ([e-mail]) and I said "Hey Bob" in my email. And because I called him by this name it is personally offensive because he has never given me permission to call him this and only his close family and friends can call him by his name In my head I'm like this in my head at this stage.. your email address and display name both use this "name". If you don't want to be called it maybe don't setup your email with that. Oh and I'm also terribly unprofessional, have an ego, have caused him great upset and he is now complaining about me. Oh and he wants his email deleted from the system too  


Like what an absolute unhinged rocket. 

I actually phoned up one of the marketing girls in the office he works in after this saga because I have a very good relationship with the site and get on really well with all their staff. Found out apparently he has a reputation for kicking off and complaining and that they're always playing the victim and throwing their toys out of their pram as if they're hard done by. 

So I did him a favour by forwarding his emails on to HR and raising it directly with them on his behalf as well as including all correspondence so that they can begin their complaint procedure on myself. 

Mad man!

Sounds like a clown who’s after some sort of power trip.

From what you’ve put I can’t see you’ve done anything wrong whatsoever just acted in a professional way.

I’ve had the odd complaint but tend to get more on here for the crap I post

[musik]

May 5, 2023 13:06:02 GMT gawa said:

"do i need to escalate this to a higher level as this "easy task"" hasn't been completed.

I'm also terribly unprofessional, have an ego, have caused him great upset and he is now complaining about me.

Mad man!

If he thinks it's such an easy task, why the f@ck didn't he fix it himself?

By professional, what does he mean? What the f@ck is professional? Does he mean booooooring?

Have a listen at "Mad men" by Katie Melua, somewhat underrated, but quite a catchy song.

[theonlooker]

Bit daft from the other party when he's probably on a 6 month probation period. Keep your nose clean, head down etc is normally the way to go.

Lobbing complaints in as your halfway in through the door is not the way I'd do it.

I'd have slashed your tyres or shit on your keyboard... 😉

[lawrieleslie]

I once had a probationary teaching "colleague" complain to my boss. She was doing slimming world thing to lose weight and one Monday came into our office squealing and shrieking that she had lost half a pound over the weekend. I looked at her and just said that she could lose a pound having a good dump. Later in the morning the head of 6th form called me in to say she had made a formal complaint saying I was rude and dismissive of her "achievement", he said try and be a bit more civil in future and take this discussion as a reprimand. The said teacher never spoke to me in the rest of the time she was employed there. But there is a very funny ending because some time later she did the same shrieking because this time she’d lost a couple of pounds. My mate, also an ex matelot, said "that was a good dump then Fiona". She left a few weeks later.

[xchpotter]

May 5, 2023 13:06:02 GMT gawa said:

Ever had one put in against you? What happened? What was the background story?

I've had my first ever work complaint today from some absolute unhinged weapon. 

Background

I work in IT so I tend to deal with all things IT related. Get a random email from a hotmail account asking me to set them up with a domain account so they can access x, y and z. Had a slight back and forth and another staff member from the site confirmed they work in production and don't work on the computers. So I decided to forward the email through to HR as they tend to deal with onboarding accounts and we have it all setup as a fully automated process. Plus to create a new account usually comes at a cost as depending on what services they wish to access will require certain licenses and such. So I forward this through to HR advising I've had this email from someone who claims to work in production in x factory and they want an account to do x, y and z and if they could possibly set this up if they approve of it or if we need to setup guest access or something from their personal account then we can do this also. 

This was a few days back. Said user has then contact me today chasing this up and saying stuff like "do i need to escalate this to a higher level as this "easy task"" hasn't been completed. And just being rude as if he's some billy big balls.

So being nice I kindly reply within 30 minutes explaining that new users are usually onboarded by HR or their line manager and I don't generally receive emails from random hotmail accounts asking me to set them up, and that a process needs to be followed because they could be anyone or it could be a phishing attempt. I even included the email I sent to HR as an attachment for full transparency because I wanted him to know I'm not just fobbing him off and that I've actioned this the day he raised it.

So then he replies to this kicking off because I referred to him as a "production user" in my email to HR and apparently that's discriminatory and all this other bollocks. In IT everyone is a "user" and we refer to them by location or department. 

Then he kicks off again after this because I called him by the name on his email. So for example his emails are coming from Bob Smith ([e-mail]) and I said "Hey Bob" in my email. And because I called him by this name it is personally offensive because he has never given me permission to call him this and only his close family and friends can call him by his name In my head I'm like this in my head at this stage.. your email address and display name both use this "name". If you don't want to be called it maybe don't setup your email with that. Oh and I'm also terribly unprofessional, have an ego, have caused him great upset and he is now complaining about me. Oh and he wants his email deleted from the system too  


Like what an absolute unhinged rocket. 

I actually phoned up one of the marketing girls in the office he works in after this saga because I have a very good relationship with the site and get on really well with all their staff. Found out apparently he has a reputation for kicking off and complaining and that they're always playing the victim and throwing their toys out of their pram as if they're hard done by. 

So I did him a favour by forwarding his emails on to HR and raising it directly with them on his behalf as well as including all correspondence so that they can begin their complaint procedure on myself. 

Mad man!

Well, I think your responses and handling of this have been very professional and helpful……are you sure you work in IT? 😂😂

[hamsta2]

Always a good idea to be a trade union member and have representation and guidance if needed.

[Northy]

He just sounds a right knobhead

[RF10]

May 5, 2023 16:51:35 GMT thehartshillbadger said:

May 5, 2023 16:48:27 GMT foster said:

I guess the upskirting bit got brushed under the carpet.

Though it is a strange place to have purple hair.

I wouldn’t have put it past her tbh, the swivel eyed loon

This sounds very much similar to someone I used to work with. She was off her rocker.

[foster]

May 6, 2023 15:52:09 GMT Northy said:

He just sounds a right knobhead

Leave it out mate.

Gawa's not that bad.