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Post by kerouac on Feb 2, 2023 15:48:54 GMT
Come up trumps again for Saturday….I was on the waiting list and I’m oh so happy!
Takes me 25 minutes to get to the ground taboot.
Cue a 3-0 drubbing.
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Post by shrewspotter on Feb 2, 2023 15:51:17 GMT
Come up trumps again for Saturday….I was on the waiting list and I’m oh so happy! Takes me 25 minutes to get to the ground taboot. Cue a 3-0 drubbing. Have to say I think they are very good Most business are all about making money and are generally hard work to get common sense, ours seems full of common sense which is refreshing |
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Post by lordb on Feb 2, 2023 15:57:51 GMT
the systems they use appear a bit shit but the staff are excellent
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Post by terryconroysmagic on Feb 2, 2023 15:58:03 GMT
Always found them brilliant to deal with and very engaging
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Post by kerouac on Feb 2, 2023 16:34:20 GMT
I can’t fault them.Every time I’ve been on the list I’ve got a ticket,they actually seem like they care and can be arsed to sort you out….really pleasant folk too.
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UNKLE
Youth Player
Posts: 424
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Post by UNKLE on Feb 2, 2023 16:34:58 GMT
Being London based 20 yrs ago they used to phone me to see if I wanted tickets for any of the Southern away games. That was service……
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Post by callas12 on Feb 2, 2023 17:10:50 GMT
The ticket office definitely went through a ropey spell pre Premier League era, although the last few years have generally been really good. All phone enquires dealt with efficiently and friendly aswell which does make a big difference to the customer experience.
Anyone spoken to the lad who works at the Club Shop warehouse, online order line, he was really helpful aswell whenever I've rang them in the past.
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Post by lancashirelad on Feb 2, 2023 18:35:26 GMT
Admin please ban all the above - we can not have posters saying positives about Stoke City  Likewise over the years I have found the ticket office staff very helpful on the phone and answering emails. |
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Post by robrigo on Feb 2, 2023 18:43:46 GMT
There’s actually a lot of good stuff with regards to our club isn’t there?
Just got to get matters on the pitch sorted, which I think we will.
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Post by lordb on Feb 2, 2023 18:46:14 GMT
Being London based 20 yrs ago they used to phone me to see if I wanted tickets for any of the Southern away games. That was service…… Good service and good business practice |
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Post by Laughing Gravy on Feb 2, 2023 18:56:54 GMT
I agree they're generally brilliant.
Apart from the last time I phoned up when I was 28th in the queue.
But that wasn't their fault it's all you useless buggers phoning up taking up my place in the queue, so stop it.
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Post by prestwichpotter on Feb 2, 2023 21:10:17 GMT
Almost every time I’ve been on a waiting list for away games I’ve had a phone call saying I’ve got a ticket, quite a few people must change their mind at the last minute for various reasons…..
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Post by crouchpotato1 on Feb 2, 2023 21:13:52 GMT
Gone are the days of miserable Graham and getting a bollocking off Margaret😊
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Post by felonious on Feb 2, 2023 22:26:00 GMT
Gone are the days of miserable Graham and getting a bollocking off Margaret😊 I never had a problem with Graham however it was my understanding that he didn't suffer fools  |
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Post by crouchpotato1 on Feb 2, 2023 22:27:15 GMT
Gone are the days of miserable Graham and getting a bollocking off Margaret😊 I never had a problem with Graham however it was my understanding that he didn't suffer fools Cheers Graham🤣 |
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Post by Rt Hon Reverend Luvpump on Feb 2, 2023 23:42:44 GMT
I have to say I have no problems with any ticket office staff other than Margret god rest her soul 😞 she just didn’t like me 🤷♂️mind neither did my first wife,I’ve asked to change something reply no can do! send someone else and no problem🤷♂️
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Post by lawrieleslie on Feb 3, 2023 8:20:46 GMT
The ticket office definitely went through a ropey spell pre Premier League era, although the last few years have generally been really good. All phone enquires dealt with efficiently and friendly aswell which does make a big difference to the customer experience. Anyone spoken to the lad who works at the Club Shop warehouse, online order line, he was really helpful aswell whenever I've rang them in the past. Recall a thread regarding the ticket office back in the days of PL…think it was 1st home game of the season under a new ticketing system and people were queuing to collect their tickets and found just 1 counter open and many fans missed the first half. There was carnage on here. |
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Post by RF10 on Feb 3, 2023 8:37:36 GMT
The ticket office definitely went through a ropey spell pre Premier League era, although the last few years have generally been really good. All phone enquires dealt with efficiently and friendly aswell which does make a big difference to the customer experience. Anyone spoken to the lad who works at the Club Shop warehouse, online order line, he was really helpful aswell whenever I've rang them in the past. Recall a thread regarding the ticket office back in the days of PL…think it was 1st home game of the season under a new ticketing system and people were queuing to collect their tickets and found just 1 counter open and many fans missed the first half. There was carnage on here. I remember queuing outside for the Liverpool away game with my True Supporters Card. |
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Post by davejohnno1 on Feb 3, 2023 12:43:19 GMT
Gone are the days of miserable Graham and getting a bollocking off Margaret😊 Margaret was brilliant as well. She had a huge heart. As a youngster, we used the Coach (usually no2) for away games and for the Liverpool Cup game (Tony Kelly last minute equaliser), my old man couldn't go due to work. It was to be my first away game without a parent in tow and my mum was adamant I wasn't able to go. The away game before, Margaret told my old man to get my mum to ring her or go down to the ticket office to see her. My mum did just that. Margaret explained how the coach travel worked, straight to the ground, straight in the ground, straight back on to the bus and straight home. She promised to look after me. My mum yielded, let me go, but said it was a complete 1 off and I wouldn't be going to an away game on my own again at the age of 13/14 or whatever I was at the time. I went, got home safely, Margaret saw me off the bus and into my mums car, told her how well behaved I'd been and that I was welcome on her bus any time. I can't remember what the next away game was (I want to say Leyton Orient but I can't remember) but I went again, on my own with my pals and without the old man. God bless her. Margaret was a legend! |
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Post by crouchpotato1 on Feb 3, 2023 12:49:55 GMT
Gone are the days of miserable Graham and getting a bollocking off Margaret😊 Margaret was brilliant as well. She had a huge heart. As a youngster, we used the Coach (usually no2) for away games and for the Liverpool Cup game (Tony Kelly last minute equaliser), my old man couldn't go due to work. It was to be my first away game without a parent in tow and my mum was adamant I wasn't able to go. The away game before, Margaret told my old man to get my mum to ring her or go down to the ticket office to see her. My mum did just that. Margaret explained how the coach travel worked, straight to the ground, straight in the ground, straight back on to the bus and straight home. She promised to look after me. My mum yielded, let me go, but said it was a complete 1 off and I wouldn't be going to an away game on my own again at the age of 13/14 or whatever I was at the time. I went, got home safely, Margaret saw me off the bus and into my mums car, told her how well behaved I'd been and that I was welcome on her bus any time. I can't remember what the next away game was (I want to say Leyton Orient but I can't remember) but I went again, on my own with my pals and without the old man. God bless her. Margaret was a legend! Great story mate👍 |
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Post by lordb on Feb 3, 2023 13:00:47 GMT
Gone are the days of miserable Graham and getting a bollocking off Margaret😊 Margaret was brilliant as well. She had a huge heart. As a youngster, we used the Coach (usually no2) for away games and for the Liverpool Cup game (Tony Kelly last minute equaliser), my old man couldn't go due to work. It was to be my first away game without a parent in tow and my mum was adamant I wasn't able to go. The away game before, Margaret told my old man to get my mum to ring her or go down to the ticket office to see her. My mum did just that. Margaret explained how the coach travel worked, straight to the ground, straight in the ground, straight back on to the bus and straight home. She promised to look after me. My mum yielded, let me go, but said it was a complete 1 off and I wouldn't be going to an away game on my own again at the age of 13/14 or whatever I was at the time. I went, got home safely, Margaret saw me off the bus and into my mums car, told her how well behaved I'd been and that I was welcome on her bus any time. I can't remember what the next away game was (I want to say Leyton Orient but I can't remember) but I went again, on my own with my pals and without the old man. God bless her. Margaret was a legend! That's my memory of Margaret too |
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Post by mutters on Feb 3, 2023 15:51:41 GMT
Come up trumps again for Saturday….I was on the waiting list and I’m oh so happy! Takes me 25 minutes to get to the ground taboot. Cue a 3-0 drubbing. I took a single ticket back about 130pm, so hopefully someone has got one for tomorrow |
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Post by raythesailor on Feb 3, 2023 16:47:33 GMT
Always had great dealings with them.
I had a knee replacement just before Lockdown and they were brilliant arranging seat swap to disabled and included parking as well 😀😀
I would love to go to Blackpool for an away birthday week end but don’t know if it’s worth trying on the waiting list.?
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Post by stokeranger on Feb 3, 2023 17:35:54 GMT
Always had great dealings with them. I had a knee replacement just before Lockdown and they were brilliant arranging seat swap to disabled and included parking as well 😀😀 I would love to go to Blackpool for an away birthday week end but don’t know if it’s worth trying on the waiting list.? There used to be a right miserable bastard there at one point, years ago, they just don’t make it easy. |
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Post by redsaturday on Feb 3, 2023 19:41:31 GMT
Rang me up once on a Friday before an away game to see if it's forgotten to pick up my tickets, did I want them n sending down on the coach.
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Post by meirman61 on Feb 5, 2023 12:10:24 GMT
Come up trumps again for Saturday….I was on the waiting list and I’m oh so happy! Takes me 25 minutes to get to the ground taboot. Cue a 3-0 drubbing. I took a single ticket back about 130pm, so hopefully someone has got one for tomorrow Now you need to apologize to whoever got your returned ticket.. |
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