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Post by Akinbadbuy on Jun 12, 2008 2:02:32 GMT
Just moved into a new house and am having broadband fitted. Was wondering which broadband provider to go with?
I am looking for -: Value for money Good Connection Good customer service (i.e British call centre)
What would Oatcake members recommend?
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Post by Northy on Jun 12, 2008 6:57:10 GMT
02 are doing a good deal, British contact centres, one near Runcorn, Bury, Slough.
I wouldn't recommend 3g mobile Broadband, I recently bought that for the lad's laptop, paid for 3mb and getting 0.42mb at present, even though they checked the signal coverage (by computer in the store) and supposedly at home and his college had full strength. I'm just going through complaints and tests with tehm.
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Post by wembley4372 on Jun 12, 2008 7:19:51 GMT
I had terrible trouble with carphone wharehouse from the day I signed up. They decided to charge me before I had even gone 'live', because I should have known I was 'live' before I had received their welcome pack apparently.
They are possibly the most unresponsive company I have ever dealt with, not one single reply to any letter or email apart from the automated acknowledgement.
Avoid like the plague imo.
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Post by stone6 on Jun 12, 2008 7:20:40 GMT
Don't have BT, biggest crock of shit ever. When i had a problem with mine i spent 2hrs on the phone to India every other night for 2 weeks, the problem didn't get resolved so i left after a dispute their customer service is a load of fuckingshitwankbollocks. As you can tell i'm not scarred from my BT ordeal. I now have Orange everywhere with a dongle that just plugs into the side of the laptop. It's £15 a month and so far really good. If you can get it in the area where your moving to i'm told Virgin Media is V good.
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Post by Chris on Jun 12, 2008 7:35:20 GMT
I agree with Stone6. We have and 8mb Orange "Livebox". LAst night i downloaded a 312mb film in under 10 mins and it doesn't lag whilst playing on Xbox Live.
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Post by Mason_Stokie on Jun 12, 2008 7:35:41 GMT
used to be with orange - had no problems with them except the price!
switched to sky about 3 months ago. free wireless router. £5 a month. 40Gb download limit 8 Meg line (I get 6.5 from the hub and about 4 wireless). Have had absolutely no issues with them. If you getting Sky tv then this has to be the way!
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Post by ben88 on Jun 12, 2008 8:50:04 GMT
we have just had tascali installed,
12 month contract, £20 for first 3 months, then £25 after that,
upto 8mg BB, free wireless router
calls to UK land lines at all times,
60 channel t.v. package which includes sky one and the comedy channels
im quite pleased with it
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Post by Northy on Jun 12, 2008 8:57:43 GMT
tascali ben? are they better than Tiscali
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Post by ben88 on Jun 12, 2008 9:09:22 GMT
suck my dick bitch ;D
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Post by curacao on Jun 12, 2008 10:21:04 GMT
Ive heard O2 is good, they also do discounts for O2 customers (pay as you go and contract) And dont get AOL, they are crap, i'd have more fun shoving the modem they gave me up my arse
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Post by Northy on Jun 12, 2008 12:05:17 GMT
No, I may get throat cancer ;D
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Post by TheBra1n on Jun 12, 2008 12:54:54 GMT
Be are the one i would recommend but you can only go with them if your local exchange has been "unbundeled" its called LLU and they offer UPTO 24meg down and 1 meg upload for £19.99 its rock solid and doesnt rely on BT as they fit thier own equipment into the local exchange and you connect directly to the ISP thus reducing the chances of error, in the last 14 months i have had 3 hours downtime and they sent me 8 e-mails prior to it going offline for the said 3 hours as for limits on up and down amounts i havent seen any and i download about 100 GIG a WEEK never heard a sniff off trouble about it from them www.bethere.co.uk/tell them thebra1n sent ya stay away from virgin broadband, tiscali and AOhell oh and BT are rubbish aswell
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Post by scfcmatt on Jun 12, 2008 14:56:06 GMT
What would happen if i tried to change my SKy Broadband package to a cheaper option? i.e. I'm paying for 16MB BB at the moment but because of my area i can't even reach speeds of 2MB so may aswell stick with sky and have a cheaper option? However because i chose the 16MB package the wireless router was free...would i have to pay for the router or does it cover it with the contract payments?
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Post by Chunky Lover! on Jun 12, 2008 19:00:51 GMT
Virgin media are very good, free wireless router, free Virgin T.V Box and free UK landline calls for £20 per month
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Post by Deleted on Jun 12, 2008 19:09:41 GMT
Bra1n, I'm on Ukonline LLU at the mo - they say the max I can get is 2mb - do you know if that would be the same with BE??
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Post by TheBra1n on Jun 12, 2008 20:43:44 GMT
Bra1n, I'm on Ukonline LLU at the mo - they say the max I can get is 2mb - do you know if that would be the same with BE?? it all comes down to the distance you are from the exchange i am i am about 2 miles from my exchange and i get around 10 meg but a friend of mine is less than 1/2 mile away from his and he gets 17 meg www.samknows.com/broadband/search.phpdo the search above if you dont know what exchange your on, it wont tell you the distance but as least youll know which one serves your phone line and then you can work out distance if your only getting 2meg then you might be better on a different service as it would mean either your only just capable of LLU which would mean an increase in errors or that you ISP is capping your line, ISP's do this sometimes if they want to squeeze more onto there equipment meaning more customers on less equipment, i would suspect the former as i havent heard of capping on LLU yet but nothing surprises me with ISP's
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Post by DannyStokie on Jun 13, 2008 0:37:25 GMT
I went with AOL for free ps3 deal with carphone warehouse. I got ps3 and package but never ever went live with them about 4 months of phone calls. I even moved house whilst all this was happening and they still could not connect me. I eventually got them to cancel everything and went with sky, would never change again, sky are brilliant. Oh and I also got to keep the free ps3, i think they forgot about it.
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Post by Deleted on Jun 13, 2008 8:49:50 GMT
Bra1n, I'm on Ukonline LLU at the mo - they say the max I can get is 2mb - do you know if that would be the same with BE?? it all comes down to the distance you are from the exchange i am i am about 2 miles from my exchange and i get around 10 meg but a friend of mine is less than 1/2 mile away from his and he gets 17 meg www.samknows.com/broadband/search.phpdo the search above if you dont know what exchange your on, it wont tell you the distance but as least youll know which one serves your phone line and then you can work out distance if your only getting 2meg then you might be better on a different service as it would mean either your only just capable of LLU which would mean an increase in errors or that you ISP is capping your line, ISP's do this sometimes if they want to squeeze more onto there equipment meaning more customers on less equipment, i would suspect the former as i havent heard of capping on LLU yet but nothing surprises me with ISP's Cheers for that - I am on Boslem exchange. According to AA route map I am 2.4 miles away! Ukonline is now Sky Broadband under a different name. I rang them and asked why I should stay with them rather than having free broadband off sky - they said they couldn't offer me a speed upgrade due to the distance from the exchange. I can't migrate from Ukonline to Sky as they don't allow it (erosion of customer base) so if I want to change to Sky or another LLU Isp I need to cancel with Ukonline first
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