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Post by houstonmike on Aug 28, 2019 21:19:22 GMT
There's an earlier post on this Board regarding FSF commenting on the 2017(?) SCFC Council changes. Council responded promptly and vigorously in writing to the FSF's points and heard nothing in reply (to my knowledge). On subject of candidates for Council elections raised on this same thread. Candidates are sought from "...all fans..." and "....all backgrounds....". Where you sit in the Stadium, where you live, how many games you attend, whether you've been a season ticket holder and for how long aren't criteria used to qualify or disqualify candidates. The general supporter population does that through reading the candidate's bios and voting in a democratic election. I wouldn't expect someone paid by the Club to stand for election. Council is composed of a group who sit in different areas of the Stadium and can speak to the fan experience either through their own knowledge or by drawing on input from other fans through social media. Mike, I'm not sure on what points you think the FSA (as we now are) owe the Council a response ? I recall exchanging some posts with you on here a while ago, and without checking back, I didn't think that I had left any points/questions unanswered, even though we didn't agree on some points. If the Council has written to the FSA office and hasn't had a response, that would be a different matter and of course I will investigate. I didn't start this thread, and contributed after being informed that a poster (Str8outhampton) had suggested input from me/FSA about the Council. Obviously I'm likely to make some of the same points I made before. I wanted to check the Council minutes before contributing and was hamstrung by not being able to find them, and I'm pleased that my making that point has elicited an explanation. Hi Malcolm. Water under the bridge now and given how long its been, not looking for response, but from my previous post few months ago: It saddens me that Malcolm continues to say the FSF no longer see Stoke City Supporters Council as a model of good practice. On July 16th 2018 the FSF wrote to Council outlining their concerns. Council replied on July 19th, explaining the rationale for all changes made and why/how they were implemented. We also asked FSF for a set of Best Practices which might be used to objectively measure whether or not Council represents a model of good practice. FSF neither replied to the letter nor provided any Best Practices. Personally, I feel it's time to agree to disagree and move on. ....and your reply on the post was: I will just add to my post above that I will look into the letter sent last July and the request for best practice. I think I can say with some confidence that we do not regad the way these changes were made as being good practice but a request for what is good practice is a reasonable one.If there was a response after that I may have missed it, but it's fine, let's move on.
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Post by Malcolm Clarke on Aug 28, 2019 21:25:07 GMT
Mike, I'm not sure on what points you think the FSA (as we now are) owe the Council a response ? I recall exchanging some posts with you on here a while ago, and without checking back, I didn't think that I had left any points/questions unanswered, even though we didn't agree on some points. If the Council has written to the FSA office and hasn't had a response, that would be a different matter and of course I will investigate. I didn't start this thread, and contributed after being informed that a poster (Str8outhampton) had suggested input from me/FSA about the Council. Obviously I'm likely to make some of the same points I made before. I wanted to check the Council minutes before contributing and was hamstrung by not being able to find them, and I'm pleased that my making that point has elicited an explanation. Hi Malcolm. Water under the bridge now and given how long its been, not looking for response, but from my previous post few months ago: It saddens me that Malcolm continues to say the FSF no longer see Stoke City Supporters Council as a model of good practice. On July 16th 2018 the FSF wrote to Council outlining their concerns. Council replied on July 19th, explaining the rationale for all changes made and why/how they were implemented. We also asked FSF for a set of Best Practices which might be used to objectively measure whether or not Council represents a model of good practice. FSF neither replied to the letter nor provided any Best Practices. Personally, I feel it's time to agree to disagree and move on. ....and your reply on the post was: I will just add to my post above that I will look into the letter sent last July and the request for best practice. I think I can say with some confidence that we do not regad the way these changes were made as being good practice but a request for what is good practice is a reasonable one.If there was a response after that I may have missed it, but it's fine, let's move on. Thanks, Mike. I had forgotten that detail and I will follow up with our office tomorrow.
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Post by Scouse on Aug 28, 2019 21:50:36 GMT
Whilst I’m still trying to find if there’s a direct link , the customer charter is in place
If you go to the 3 lines ( top left hand corner ) which brings up a site map .. from there to club ..and at the bottom there’s a link to club information .. and from there there’s a link to customer charter
Edit to add : Finding it isn’t easy .. but just so somebody doesn’t go all guns blazing in any meeting with the club , only to be shot down in flames , the point is finding historically placed items isn’t easy
The lack of a search facility on the new web site is a general issue ( unless someone can’t point me to one ) you shouldn’t need to use google etc to find internal links . another example
the club put the departure time of the official coaches when ticket information for an away fixture is first published and seldom repeat , , if you don’t have the coach ticket in your possession finding the info can be a pain ( when I use coaches others book my place for me , so I don’t have a ticket until arrival at the Brit)
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Post by Malcolm Clarke on Aug 29, 2019 18:40:30 GMT
Whilst I’m still trying to find if there’s a direct link , the customer charter is in place If you go to the 3 lines ( top left hand corner ) which brings up a site map .. from there to club ..and at the bottom there’s a link to club information .. and from there there’s a link to customer charter Edit to add : Finding it isn’t easy .. but just so somebody doesn’t go all guns blazing in any meeting with the club , only to be shot down in flames , the point is finding historically placed items isn’t easy The lack of a search facility on the new web site is a general issue ( unless someone can’t point me to one ) you shouldn’t need to use google etc to find internal links . another example the club put the departure time of the official coaches when ticket information for an away fixture is first published and seldom repeat , , if you don’t have the coach ticket in your possession finding the info can be a pain ( when I use coaches others book my place for me , so I don’t have a ticket until arrival at the Brit) Thanks scouse. One thing is quite clear, the club IT team have a lot of work to do on the website, and I wonder how much testing was done before the new site was launched
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Post by Malcolm Clarke on Aug 29, 2019 20:53:36 GMT
Hi Malcolm. Water under the bridge now and given how long its been, not looking for response, but from my previous post few months ago: It saddens me that Malcolm continues to say the FSF no longer see Stoke City Supporters Council as a model of good practice. On July 16th 2018 the FSF wrote to Council outlining their concerns. Council replied on July 19th, explaining the rationale for all changes made and why/how they were implemented. We also asked FSF for a set of Best Practices which might be used to objectively measure whether or not Council represents a model of good practice. FSF neither replied to the letter nor provided any Best Practices. Personally, I feel it's time to agree to disagree and move on. ....and your reply on the post was: I will just add to my post above that I will look into the letter sent last July and the request for best practice. I think I can say with some confidence that we do not regad the way these changes were made as being good practice but a request for what is good practice is a reasonable one.If there was a response after that I may have missed it, but it's fine, let's move on. Thanks, Mike. I had forgotten that detail and I will follow up with our office tomorrow. Mike, just to say that I have asked the FSA office to locate the previous correspondence, but I'm sure you will appreciate that both the staff and myself are a bit preoccupied with Bury at the moment, which is the more pressing issue. From a quick conversation, our guys think that Sunderland are now a good role model on these things.
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Post by houstonmike on Aug 29, 2019 22:40:23 GMT
Thanks, Mike. I had forgotten that detail and I will follow up with our office tomorrow. Mike, just to say that I have asked the FSA office to locate the previous correspondence, but I'm sure you will appreciate that both the staff and myself are a bit preoccupied with Bury at the moment, which is the more pressing issue. From a quick conversation, our guys think that Sunderland are now a good role model on these things. Sure, no problem. Wish u luck with the Bury situation - hope there's a solution out there because what's happened is a travesty.
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Post by kustokie on Aug 29, 2019 23:47:09 GMT
Mike, just to say that I have asked the FSA office to locate the previous correspondence, but I'm sure you will appreciate that both the staff and myself are a bit preoccupied with Bury at the moment, which is the more pressing issue. From a quick conversation, our guys think that Sunderland are now a good role model on these things. Sure, no problem. Wish u luck with the Bury situation - hope there's a solution out there because what's happened is a travesty. “There but for the grace of God go us all”. At least we have that covered while Nath’s around. 😜
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Post by str8outtahampton on Aug 30, 2019 13:54:56 GMT
They seemingly are about as relevant as the UN these- days toothless, ineffective, impotent and pretty pointless really. a bit like a 'Nigel Johnson post match interview' - type of an organisation Kofi, the genocide in Rwanda, you must be disappointed. Very, very funny. I trail in your wake but offer: "Kurt. Those Nazi Atrocities. Happy with the result?"
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Post by Deleted on Sept 2, 2019 19:12:53 GMT
Dear Supporters Council,
If the board is going to continue to make or sanction decisions that can only have been made by someone on crack or monkey dust, please can you make the point that it is only fair they provide a free supply of whatever they are taking to the fans to help get us through this difficult time.
Kind regards,
Every fan that has been tipped over the edge today.
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