Random phone charge - help

[maninasuitcase]

Hoping to find someone who has a similar phone charge issue like myself.

I was getting a random monthly text from a horse tipster site, which i have never signed up to, and never gave it a thought until the other month when I noticed that a £4.50 monthly charge was added to my bill.

I queried this with my network supplier.

They said I should text STOP to the number on the text but it doesn't work.

They gave me a number which I rang but went to message machine and I've even found a web page to tell them to stop.

I'm at a loss where to go now as I am getting a bit pissed off with it.

I'm thinking maybe I need to change my number but that seems extreme, although I will if need to.

Any help from someone in the know would be most appreciated.

[lagwafis]

Sometimes STOP ALL works rather than STOP.

You could also contact the Phone-paid Services Authority (PSA) to complain if the company haven't stopped sending the messages

As a last resort most network providers can put a bar on your account which stops premium rate text messages coming through

More information here - www.which.co.uk/consumer-rights/advice/how-do-i-stop-unwanted-premium-rate-texts

[Deleted]

www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint

Ofcom suggests:

To get help with your individual problems, follow these steps:

Contact your provider’s customer services department and explain your problem.
If this doesn’t resolve the issue, make a formal complaint to the company. You should find details of how to do this on the back of your bill, on their website or ask their customer services.
If your provider is unable to resolve your complaint, ask for a deadlock letter. This enables you to take your complaint to an Alternative Dispute Resolution (ADR) scheme.
ADRs act as an independent middleman and will examine the case from both sides and reach a decision they think fair.

If eight weeks have passed since you first formally complained you can contact the ADR directly.

There are two ADR schemes - Ombudsman Services: Communications, and the Communications and Internet Services Adjudication Scheme (CISAS). All service providers must belong to one of the schemes.

Your provider will tell you which scheme it is a member of, or you can use our ADR checker.

Tell Ofcom
If you have had billing problems, please let us know by filling out our short monitoring form.

Although Ofcom does not investigate individual complaints, your help in highlighting problems plays a vital part in our work and we may investigate a company if monitoring data reveals a particular problem.

[pearo]

Can you block the number?