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Post by raythesailor on Feb 14, 2018 12:56:55 GMT
Totally fed up of the Virgin packet and increasing costs I decided to ring up and cancel.
I was on the phone for 35 mins, gave my password and Act No 5 times to four individuals who I managed to get in touch with after numerous options and many mins listening to music in between pressing buttons.
U believably bad service for which I am paying £49 pm for a telephone I never use, freeview channels only and broadband.
Rant over but I will not be going back to Virgin when I want to reconnect.
Any recommendations for broadband only ?
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Post by desman2 on Feb 14, 2018 13:48:36 GMT
I cancelled in 15 minutes. Waited for the stay on line for an operator. Told them i was moving down south and no longer required the service but would get in touch once ive resettled to open a new account. Cancelled straight away and got a cheque with a refund of balance.
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Post by JurgenVandeurzen on Feb 14, 2018 15:04:19 GMT
BT broadband is decent, never had a problem with them since I moved 18 months ago.
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Post by flea79 on Feb 14, 2018 15:26:24 GMT
skys broadband is pretty good, also had BT in the past and that was good too
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Post by wagsastokie on Feb 14, 2018 16:11:18 GMT
Totally fed up of the Virgin packet and increasing costs I decided to ring up and cancel. I was on the phone for 35 mins, gave my password and Act No 5 times to four individuals who I managed to get in touch with after numerous options and many mins listening to music in between pressing buttons. U believably bad service for which I am paying £49 pm for a telephone I never use, freeview channels only and broadband. Rant over but I will not be going back to Virgin when I want to reconnect. Any recommendations for broadband only ? Currently with EE broadband and house phone never had a problem and it’s the only one I’ve ever renewed |
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Post by partickpotter on Feb 15, 2018 7:11:27 GMT
In my experience the problems start with all these providers when you start to have a problem. When everything is hunky dory, everything seems fine. But when you change, it all changes.
They are all the same; structured around acquiring customers not losing them. In the old days that was why they had far more people employed in sales than customer service. Today, it's how they structure their web sites and telephone dial in systems. Do what they want, you're ok. Do something they don't want, you'll struggle.
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Post by murphthesurf on Feb 15, 2018 10:28:15 GMT
BT broadband is decent, never had a problem with them since I moved 18 months ago. I'm with BT too, for landline & broadband, and on the whole there aren't really any problems. The only negative is that the broadband speed here is literally scream-the-place-down SLOW, but that's down to living in an area away from any gas supplies, cables, and mains services in general.... |
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Post by JurgenVandeurzen on Feb 15, 2018 11:29:46 GMT
BT broadband is decent, never had a problem with them since I moved 18 months ago. I'm with BT too, for landline & broadband, and on the whole there aren't really any problems. The only negative is that the broadband speed here is literally scream-the-place-down SLOW, but that's down to living in an area away from any gas supplies, cables, and mains services in general.... I suppose it depends on where you live because I had that problem when I lived in Newcastle, when I moved to Trentham it's super fast for some reason. You'd think in this day and age, it'd be similar all over. |
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Post by RichieBarkerOut! on Feb 15, 2018 12:24:53 GMT
Just had an email off Vodafone offering 76MB Broadband for £24 per month including line rental.
I just have the basic package with Virgin, but love the Tivo box, are there any Freeview boxes that are comparable?
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Post by murphthesurf on Feb 15, 2018 20:51:29 GMT
Totally fed up of the Virgin packet and increasing costs I decided to ring up and cancel. I was on the phone for 35 mins, gave my password and Act No 5 times to four individuals who I managed to get in touch with after numerous options and many mins listening to music in between pressing buttons. U believably bad service for which I am paying £49 pm for a telephone I never use, freeview channels only and broadband. Rant over but I will not be going back to Virgin when I want to reconnect. Any recommendations for broadband only ? Ray, speaking from BITTER personal experience endured over a few truly bloody AWFUL years I'd say whatever you do, AVOID TalkTalk/Carphone Warehouse like the plague. They have got to be the absolutely worst set-up on the planet. |
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Post by raythesailor on Feb 16, 2018 9:16:36 GMT
Totally fed up of the Virgin packet and increasing costs I decided to ring up and cancel. I was on the phone for 35 mins, gave my password and Act No 5 times to four individuals who I managed to get in touch with after numerous options and many mins listening to music in between pressing buttons. U believably bad service for which I am paying £49 pm for a telephone I never use, freeview channels only and broadband. Rant over but I will not be going back to Virgin when I want to reconnect. Any recommendations for broadband only ? Ray, speaking from BITTER personal experience endured over a few truly bloody AWFUL years I'd say whatever you do, AVOID TalkTalk/Carphone Warehouse like the plague. They have got to be the absolutely worst set-up on the planet. Thanks for that. I suspect they are all as bad as each other. what I would like is just broadband and then normal freeview TV and my Amazon prime stick will give me all I need. |
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Post by 3putts on Feb 17, 2018 2:18:13 GMT
imo they are all as bad as one another [same as gas and leccy] best to shop around get the best deal you can and be prepared to do the same in 12 months time.
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Post by Deleted on Feb 17, 2018 6:47:55 GMT
imo they are all as bad as one another [same as gas and leccy] best to shop around get the best deal you can and be prepared to do the same in 12 months time. I agree about shopping around, that's what we do now every year - we do it with car insurance etc as well. |
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