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Post by AlbertTatlock on Mar 31, 2017 9:48:48 GMT
I would have a guess that Newport County's is better than Stoke's. Just queued up for over an hour at 9.15am to renew my ST, 4 windows open serving 4 people and a queue of 4 including me, no one seems to know what the fuck they're doing, asking people for personal information over the speaker systems they use, email address, DOB, postcode and address, age, how long they've been retired, which bank they use, are they employed self employed, how long have they lived at their current address and all within the earshot of everybody within 30 yards. I was paying in full so it should've been a simple process but they had to make a fucking meal of it as the young lad who was dealing with me was obviously new to his role and had to fetch a suit from the back twice to help him out, then his system crashed and I had to start all over again. I thought I'd have ample time to do it in my morning break but how wrong, it's a fucking shambles, now I'm stressed out late back to work and totally pissed off. God help anyone who's going to renew after work cause if there's going to be any sort of a queue you'll be fucked and will probably miss the early bird deadline. I'd say sort it out Stoke but I doubt they have the staff, knowledge or technology to do so. I wonder if Bet 365 is run in the same 1970's way? Gouranga.  |
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Post by bayernoatcake on Mar 31, 2017 9:50:50 GMT
We had an "amusing" dealing with them this week too!  |
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Post by elystokie on Mar 31, 2017 9:52:35 GMT
I would have a guess that Newport County's is better than Stoke's. Just queued up for over an hour to renew my ST, 4 windows open serving 4 people and a queue of 4 including me, no one seems to know what the fuck they're doing, asking people for personal information over the speaker systems they use, email address, DOB, postcode and address, age, how long they've been retired, which bank they use, are they employed self employed, how long have they lived at their current address and all within the earshot of everybody within 30 yards. I was paying in full so it should've been a simple process but they had to make a fucking meal of it as the young lad who was dealing with me was obviously new to his role and had to fetch a suit from the back twice to help him out, then his system crashed and I had to start all over again. I thought I'd have ample time to do it in my morning break but how wrong, it's a fucking shambles, now I'm stressed out late back to work and totally pissed off. God help anyone who's going to renew after work cause if there's going to be any sort of a queue you'll be fucked and will probably miss the early bird deadline. I'd say sort it out Stoke but I doubt they have the staff, knowledge or technology to do so. I wonder if Bet 365 is run in the same 1970's way? Gouranga. 8-) I rang on Tuesday and renewed mine at the same time as I bought Burnley tickets for my lad and me, took less than 5 minutes. |
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Post by coupe on Mar 31, 2017 9:52:54 GMT
Of all the 55 years of watching Stoke over 30 years a season ticket holder never had a problem with them, why anybody queues now to renew when you can do it online or even on the phone is beyond me.
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Post by chayzenbacon on Mar 31, 2017 9:53:52 GMT
I agree, mostly. Which is why I only ever renew my season ticket or buy extra tickets online. I don't wish to be rude Albert but if you can use the Oatcake you're obviously not IT-phobic so why bother with the ticket office?
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Post by bayernoatcake on Mar 31, 2017 9:56:05 GMT
Of all the 55 years of watching Stoke over 30 years a season ticket holder never had a problem with them, why anybody queues now to renew when you can do it online or even on the phone is beyond me. But people still do and the service is generally poor. I find it funny though and part of the charm of going down there. I agree, mostly. Which is why I only ever renew my season ticket or buy extra tickets online. I don't wish to be rude Albert but if you can use the Oatcake you're obviously not IT-phobic so why bother with the ticket office? Why have a ticket office you can go to and buy tickets from full stop then? It really isn't the point. |
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Post by britvic72 on Mar 31, 2017 9:58:41 GMT
Do it from your phone. Simples!
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Post by AlbertTatlock on Mar 31, 2017 9:59:12 GMT
Of all the 55 years of watching Stoke over 30 years a season ticket holder never had a problem with them, why anybody queues now to renew when you can do it online or even on the phone is beyond me. I had a gift voucher to use towards payment which my wife always buys me for a birthday present. Unlike most modern companies you can only use them at the ticket office. There were people there setting up direct debits even though they'd had one last season and all the information that was being asked was audible for every one. Knowing what a shambles the ticket office is do you really think it's wise to entrust them with your card details online? Gouranga. |
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Post by bojanwonder on Mar 31, 2017 9:59:41 GMT
Did mine over the phone earlier this week and it did take a while because I was arranging finance, but all went very smoothly and the chap who dealt with me was really helpful. It is quite a lengthy process, but I guess it's important for them to check all the details they have on record for you are correct.
Much easier to do online or over the phone I'd say than in person, plus it might have been a bit quicker if you hadn't left it until the eleventh hour!!! |
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Post by bayernoatcake on Mar 31, 2017 10:00:53 GMT
Ever likely the club get away with murder service wise with the reactions on here.  |
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Post by thebet365 on Mar 31, 2017 10:01:26 GMT
I would have a guess that Newport County's is better than Stoke's. Just queued up for over an hour at 9.15am to renew my ST, 4 windows open serving 4 people and a queue of 4 including me, no one seems to know what the fuck they're doing, asking people for personal information over the speaker systems they use, email address, DOB, postcode and address, age, how long they've been retired, which bank they use, are they employed self employed, how long have they lived at their current address and all within the earshot of everybody within 30 yards. I was paying in full so it should've been a simple process but they had to make a fucking meal of it as the young lad who was dealing with me was obviously new to his role and had to fetch a suit from the back twice to help him out, then his system crashed and I had to start all over again. I thought I'd have ample time to do it in my morning break but how wrong, it's a fucking shambles, now I'm stressed out late back to work and totally pissed off. God help anyone who's going to renew after work cause if there's going to be any sort of a queue you'll be fucked and will probably miss the early bird deadline. I'd say sort it out Stoke but I doubt they have the staff, knowledge or technology to do so. I wonder if Bet 365 is run in the same 1970's way? Gouranga. Ever thought those people where trying to buy Season tickets on finance ? The finance company aren't going to just say oh yeah it's Geoff from biddulph he can have credit. |
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Post by leoncort on Mar 31, 2017 10:02:10 GMT
On the subject of tickets, is Leicester sold out tomorrow?
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Post by Gods on Mar 31, 2017 10:02:53 GMT
No wonder it took him a while if he kept changing in and out of a suit he keeps at the back. Why didn't he just leave it on  |
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Post by coupe on Mar 31, 2017 10:07:10 GMT
Of all the 55 years of watching Stoke over 30 years a season ticket holder never had a problem with them, why anybody queues now to renew when you can do it online or even on the phone is beyond me. I had a gift voucher to use towards payment which my wife always buys me for a birthday present. Unlike most modern companies you can only use them at the ticket office. There were people there setting up direct debits even though they'd had one last season and all the information that was being asked was audible for every one. Knowing what a shambles the ticket office is do you really think it's wise to entrust them with your card details online? Gouranga. That's fair enough when I have used gift vouchers in stores always find it a problem as most staff never been trained up to accept them so normally have to find a supervisor to sort it out for them. |
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Post by coupe on Mar 31, 2017 10:10:49 GMT
Of all the 55 years of watching Stoke over 30 years a season ticket holder never had a problem with them, why anybody queues now to renew when you can do it online or even on the phone is beyond me. But people still do and the service is generally poor. I find it funny though and part of the charm of going down there. I agree, mostly. Which is why I only ever renew my season ticket or buy extra tickets online. I don't wish to be rude Albert but if you can use the Oatcake you're obviously not IT-phobic so why bother with the ticket office? Why have a ticket office you can go to and buy tickets from full stop then? It really isn't the point. Normally only use them for collection,but why I am I not allowed to say I have never had a problem with them ? noticed on your posts you have a problem with everything Stoke City F.C. related |
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Post by bayernoatcake on Mar 31, 2017 10:12:20 GMT
But people still do and the service is generally poor. I find it funny though and part of the charm of going down there. Why have a ticket office you can go to and buy tickets from full stop then? It really isn't the point. Normally only use them for collection,but why I am I not allowed to say I have never had a problem with them ? noticed on your posts you have a problem with everything Stoke City F.C. related Of course you are but questioning why people queue to use a service and then that service being poor is missing the point massively. I do, I think the club is run top to bottom like a circus. |
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Post by jwhpotter on Mar 31, 2017 10:13:16 GMT
I would have a guess that Newport County's is better than Stoke's. Just queued up for over an hour at 9.15am to renew my ST, 4 windows open serving 4 people and a queue of 4 including me, no one seems to know what the fuck they're doing, asking people for personal information over the speaker systems they use, email address, DOB, postcode and address, age, how long they've been retired, which bank they use, are they employed self employed, how long have they lived at their current address and all within the earshot of everybody within 30 yards. I was paying in full so it should've been a simple process but they had to make a fucking meal of it as the young lad who was dealing with me was obviously new to his role and had to fetch a suit from the back twice to help him out, then his system crashed and I had to start all over again. I thought I'd have ample time to do it in my morning break but how wrong, it's a fucking shambles, now I'm stressed out late back to work and totally pissed off. God help anyone who's going to renew after work cause if there's going to be any sort of a queue you'll be fucked and will probably miss the early bird deadline. I'd say sort it out Stoke but I doubt they have the staff, knowledge or technology to do so. I wonder if Bet 365 is run in the same 1970's way? Gouranga. Just out of curiosity mate, why didn't you just do it online? Also why did you wait until the final day? It was always going to be busy today |
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Post by The Stubborn Optimist on Mar 31, 2017 10:14:38 GMT
Visited the ticket off last week to renew mine and my lad's whilst at the same time buying Leicester and Burnley tickets.
No problems at all, the staff, as ever, were very helpful. The whole process took about 5 mins.
Easy peasy.
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Post by coupe on Mar 31, 2017 10:20:11 GMT
Normally only use them for collection,but why I am I not allowed to say I have never had a problem with them ? noticed on your posts you have a problem with everything Stoke City F.C. related Of course you are but questioning why people queue to use a service and then that service being poor is missing the point massively. I do, I think the club is run top to bottom like a circus. I have circle of friends who support W.B.A, BHAM, & Villa who are envious the way our club look after our supporters so carry on regardless Month Python (aka Stoke City). |
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Post by Deleted on Mar 31, 2017 10:24:15 GMT
On the subject of tickets, is Leicester sold out tomorrow? Yes sold out a few weeks ago. |
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Post by leoncort on Mar 31, 2017 10:25:26 GMT
On the subject of tickets, is Leicester sold out tomorrow? Yes sold out a few weeks ago. Cheers. Got a ticket just hadnt seen anything from the club. Should be a good day. |
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Post by Deleted on Mar 31, 2017 10:26:47 GMT
Of all the 55 years of watching Stoke over 30 years a season ticket holder never had a problem with them, why anybody queues now to renew when you can do it online or even on the phone is beyond me. I had a gift voucher to use towards payment which my wife always buys me for a birthday present. Unlike most modern companies you can only use them at the ticket office. There were people there setting up direct debits even though they'd had one last season and all the information that was being asked was audible for every one. Knowing what a shambles the ticket office is do you really think it's wise to entrust them with your card details online? Gouranga. Did mine online this morning - took 10 minutes. However, I've done the finance option for the past 2 years and it still appears every year I have to go through the entire process over and over again - quite annoying. |
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Post by Deleted on Mar 31, 2017 10:34:04 GMT
I would have a guess that Newport County's is better than Stoke's. Just queued up for over an hour at 9.15am to renew my ST, 4 windows open serving 4 people and a queue of 4 including me, no one seems to know what the fuck they're doing, asking people for personal information over the speaker systems they use, email address, DOB, postcode and address, age, how long they've been retired, which bank they use, are they employed self employed, how long have they lived at their current address and all within the earshot of everybody within 30 yards. I was paying in full so it should've been a simple process but they had to make a fucking meal of it as the young lad who was dealing with me was obviously new to his role and had to fetch a suit from the back twice to help him out, then his system crashed and I had to start all over again. I thought I'd have ample time to do it in my morning break but how wrong, it's a fucking shambles, now I'm stressed out late back to work and totally pissed off. God help anyone who's going to renew after work cause if there's going to be any sort of a queue you'll be fucked and will probably miss the early bird deadline. I'd say sort it out Stoke but I doubt they have the staff, knowledge or technology to do so. I wonder if Bet 365 is run in the same 1970's way? Gouranga. Note to self. Don't leave it until the last day next year? |
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Post by LGH87 on Mar 31, 2017 10:36:53 GMT
Why in the day and age of telephones and the internet does anybody ever go near that ticket office?
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Post by coupe on Mar 31, 2017 10:39:53 GMT
Why in the day and age of telephones and the internet does anybody ever go near that ticket office? That is a question for bayern (the wise one) |
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Post by AlbertTatlock on Mar 31, 2017 10:43:02 GMT
Doesn't anyone read the posts before replying? I had a gift voucher to use towards my ST which can't be used online or over the phone, the only way to use it was at the ticket office. Gouranga. |
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Post by britvic72 on Mar 31, 2017 10:46:19 GMT
Why in the day and age of telephones and the internet does anybody ever go near that ticket office? Entertainment? |
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Post by AlbertTatlock on Mar 31, 2017 10:48:09 GMT
I would have a guess that Newport County's is better than Stoke's. Just queued up for over an hour at 9.15am to renew my ST, 4 windows open serving 4 people and a queue of 4 including me, no one seems to know what the fuck they're doing, asking people for personal information over the speaker systems they use, email address, DOB, postcode and address, age, how long they've been retired, which bank they use, are they employed self employed, how long have they lived at their current address and all within the earshot of everybody within 30 yards. I was paying in full so it should've been a simple process but they had to make a fucking meal of it as the young lad who was dealing with me was obviously new to his role and had to fetch a suit from the back twice to help him out, then his system crashed and I had to start all over again. I thought I'd have ample time to do it in my morning break but how wrong, it's a fucking shambles, now I'm stressed out late back to work and totally pissed off. God help anyone who's going to renew after work cause if there's going to be any sort of a queue you'll be fucked and will probably miss the early bird deadline. I'd say sort it out Stoke but I doubt they have the staff, knowledge or technology to do so. I wonder if Bet 365 is run in the same 1970's way? Gouranga. Just out of curiosity mate, why didn't you just do it online? Also why did you wait until the final day? It was always going to be busy today I have already explained that I had a gift voucher (which is anther pain in the arse as you now have to take it into the shop to have it converted to a gift receipt if you want to use it towards your ST) and you can only use gift vouchers at the ticket office. It wasn't busy there were 3 people plus me in the queue. I left it until thins morning as I work out of the area and this was the most convenient day and time to do it but silly me I wasn't expecting there to be a huge 3 person queue at 9.15am. Gouranga. |
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Post by Onneravineet on Mar 31, 2017 10:51:24 GMT
Honestly, I have always found them to be very helpful and have exceeded expectations on a couple of occasions.
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Post by jonnybravo on Mar 31, 2017 10:52:19 GMT
Did mine online took 2 or 3 minutes
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