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Post by Winge on Aug 12, 2011 10:00:10 GMT
Received my supposedly Platinum membership pack yesterday to find that they have only sent me a Gold Membership pack...... i went to the club shop yesterday to be told i was only allowed the Gold 5% discount due to me only having a gold members card. I contacted the club members line today on the telephone to say that this has happened to several people - they will pass this info onto the relevent depts to get sorted!! So for the extra money i have paid - i have no extra discount, no name on my seat (at present) - just priority on away ticket sales ... thanks Stoke you really value our support!!!! Pathetic and the season has not even started!!!  |
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Post by ST5-POTTER on Aug 12, 2011 10:04:10 GMT
But it's getting sorted though,,,,
Winge by name.......
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Post by Lakeland Potter on Aug 12, 2011 10:06:31 GMT
Sould of* gone Platinum +  |
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Post by Winge on Aug 12, 2011 10:10:19 GMT
But it's getting sorted though,,,, Winge by name....... Getting sorted yes, but should never have happened fella!! Waisted journey to the club shop yesterday as they would not give me the correct discount - lets hope they will let me buy my FC Thun ticket for the away leg today!!! |
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Post by Winge on Aug 12, 2011 10:11:10 GMT
Sould of* gone Platinum + would have but not available at the time of renewing fella - theyd have still messed that up too!! |
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Post by The Stubborn Optimist on Aug 12, 2011 10:21:12 GMT
I've also had the Gold pack despite paying for Platinum.
If you go on to Stoke City Direct site and put your membership details in you can then see what membership you have. In my case it has me down as Platinum for this season which is correct. So there appears to be a cock up in the sending out of the correct packs.
Anyway reagrdless of what card they've sent me through the post I'm going to get my Thun tickets after 1pm today regardless.
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Post by jamasa on Aug 12, 2011 10:26:05 GMT
Waiting for my Silver Membership,may get a Platinum Plus instead  |
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Post by Winge on Aug 12, 2011 10:27:09 GMT
Waiting for my Silver Membership,may get a Platinum Plus instead if your lucky ... wouldnt suprise me fella |
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Post by Winge on Aug 12, 2011 10:31:52 GMT
I've also had the Gold pack despite paying for Platinum. If you go on to Stoke City Direct site and put your membership details in you can then see what membership you have. In my case it has me down as Platinum for this season which is correct. So there appears to be a cock up in the sending out of the correct packs. Anyway reagrdless of what card they've sent me through the post I'm going to get my Thun tickets after 1pm today regardless. Good luck ... im not holding out much hope fella!! |
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Post by shep207 on Aug 12, 2011 10:33:53 GMT
Have many people had their name put on their seats?
Seems a bit odd to me...
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Post by Winge on Aug 12, 2011 10:35:57 GMT
Have many people had their name put on their seats? Seems a bit odd to me... I have but that has not even been done yet either!! Apparently there were no guarantees for the Chelsea game .... wtf so they do closed season??? |
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Post by ratters on Aug 12, 2011 10:45:55 GMT
Same my dad got a gold pack through rather than a Plat +
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Post by StokeOnTour on Aug 12, 2011 11:08:54 GMT
How much money would you have actually saved? £1 or £2?
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Post by larrypotter on Aug 12, 2011 11:12:27 GMT
I've had gold membership too instead of platinum. My daughter who sits next to me still hasn't had her platinum card. Last year there was no problems - this year, it's a balls up.
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Post by Pricey on Aug 12, 2011 11:17:32 GMT
My own membership farce:
-Got a silver membership last season, still haven't received anything despite being charged a £5 postage fee.
-E-mailed and phoned the club, including leaving a message on the answer phone of the lady in charge of the memberships, and have heard absolutely nothing.
-Am a platinum member for this season and haven't received anything yet. On SCFC Direct it has me as both a Gold and Platinum member for this season.
I'm going to phone up for my Thun away ticket and once that's sorted try and broach the issue again.
They're amateurs up there and I haven't got a clue how a club paying players £40,000 a week can get the admin side of things so wrong.
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Post by Matthews dad on Aug 12, 2011 11:21:32 GMT
Have many people had their name put on their seats? Seems a bit odd to me... I'm taking a black permanent marker against Chelski.  |
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Post by sheikhmomo on Aug 12, 2011 11:50:53 GMT
If I worked in the Stoke marketing department I'd send all platinum ponces a dog turd with a ribbon on.
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Post by Mama's Mama on Aug 12, 2011 11:55:28 GMT
If I worked in the Stoke marketing department I'd send all platinum ponces a dog turd with a ribbon on. Shame you don't. |
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Post by Pricey on Aug 12, 2011 11:59:37 GMT
If I worked in the Stoke marketing department I'd send all platinum ponces a dog turd with a ribbon on. I want to make sure I get a ticket for away games in Europe. That is all. You twat. |
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Post by sheikhmomo on Aug 12, 2011 12:02:58 GMT
If I worked in the Stoke marketing department I'd send all platinum ponces a dog turd with a ribbon on. I want to make sure I get a ticket for away games in Europe. That is all. You twat.  |
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Post by Pricey on Aug 12, 2011 12:04:37 GMT
Yeah....wasn't all was it really? I had to dole out some needless abuse as well.
I'm currently "NUMBER 8" in the call queue to get my Thun ticket with my dog turd membership.
Edit...."NUMBER 7"
Edit 2...its ringing.
Edit 3...still ringing.
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Post by peterfoxestash on Aug 12, 2011 12:04:51 GMT
payed for plat +
got nowt yet
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Post by dbstoke on Aug 12, 2011 12:21:13 GMT
I think the gold pack was sent out to all season ticket holders as standard, any other packs will be sent separate.
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Post by Stafford-Stokie on Aug 12, 2011 12:41:45 GMT
My own membership farce: -Got a silver membership last season, still haven't received anything despite being charged a £5 postage fee. -E-mailed and phoned the club, including leaving a message on the answer phone of the lady in charge of the memberships, and have heard absolutely nothing. -Am a platinum member for this season and haven't received anything yet. On SCFC Direct it has me as both a Gold and Platinum member for this season. I'm going to phone up for my Thun away ticket and once that's sorted try and broach the issue again. They're amateurs up there and I haven't got a clue how a club paying players £40,000 a week can get the admin side of things so wrong. That is correct mate. You are gold because that is a standard season ticket and it also shows you as platinum as this is an upgrade to the gold. Shep. I have had my name on my seat simply because it was free/part of the package. |
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Post by Pricey on Aug 12, 2011 12:50:13 GMT
I take back part of my slagging off of the club's admin staff!
Although I was on hold for 35 minutes (a personal SCFC record) I managed to sort out my Thun ticket and a refund on the postage for the Silver membership in about 10 minutes. The nice lady even offered to refund the postage AND send me the Silver pack anyway. I told her she didn't need to bother.
SCFC : NOT AS SHIT AS YOU MAY THINK.
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Post by The Stubborn Optimist on Aug 12, 2011 12:53:29 GMT
Winge - Just got my Thun ticket, no problem.
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