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Post by crouchpotato1 on Apr 27, 2021 16:22:56 GMT
I rang them up about this today and they said it shows under the gift/voucher section when you log on to your account👍£76 in there for me so only £363 to pay crouch thanks ..For those like me 🤣 struggling to find the relevant section log in to your account ..select the history tab .. by default it says tickets in the drop down menu box .. select gift vouchers using the drop down menu arrow No problem mate and I had the same issue not being able to find the refund
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Post by march4 on Apr 27, 2021 16:39:49 GMT
We will be buying our season tickets ASAP
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Post by leicspotter on Apr 27, 2021 17:43:11 GMT
The increase will be in the under 35’s who haven’t been vaccinated yet and won’t be for a little while And who are at almost 0% chance of being hospitalised or dying from this virus. Exactly. Lockdown is meant to protect the NHS from being overwhelmed more than anything else. If the NHS is coping well then there is little likelihood of another lock down...hopefully
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Post by wearestoke80 on Apr 27, 2021 18:08:34 GMT
Abit emotional that I won’t be renewing this year due to work, hopefully I’ll be back.
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Post by Deleted on Apr 28, 2021 7:06:19 GMT
Has anyone else had a problem trying to renew their season ticket?
I tried to renew mine, but the finance application was cancelled by the club.
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Post by chrisgal on Apr 28, 2021 7:48:55 GMT
I should still have the refund that I was entitled to on my account and since my last season ticket I have turned 65 so I should also get a discount for that. Do you think I will be able to sort all that out on line or would it be better over the phone? Do I need to send any proof to the club that I have turned 65?
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Post by The battheader chronicles on Apr 28, 2021 8:09:02 GMT
‘User busy’ when you try and ring the ticket office
You beat me to it ya bastards 😂
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Post by Veritas on Apr 28, 2021 8:10:49 GMT
I should still have the refund that I was entitled to on my account and since my last season ticket I have turned 65 so I should also get a discount for that. Do you think I will be able to sort all that out on line or would it be better over the phone? Do I need to send any proof to the club that I have turned 65? For anything non standard I would either go in to the ticket office or do it on the phone.
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Post by Scouse on Apr 28, 2021 8:22:05 GMT
I should still have the refund that I was entitled to on my account and since my last season ticket I have turned 65 so I should also get a discount for that. Do you think I will be able to sort all that out on line or would it be better over the phone? Do I need to send any proof to the club that I have turned 65? hopefully , ..done mine with the credit though not the over 65 bit ..but there’s a drop down menu to change from adult to over 65 ..Presumably we gave dob , so it should be linked ..I’d try that For the credit from 2019/20 that can be done ( I’ve done mine though it’s not automatic ) first you have to get your credit ‘( gift) voucher number , as you need to enter that in a box when you proceed to payment.. it should be automatic ..to get your voucher number , after signing in , go to the page that shows the history tab , it’s default is history of tickets , change that to ‘gift vouchers’ using the arrow to the right , this will display your credit amount and your voucher number ..make a note of the voucher number tthen proceed to renew st ..there’s a field on the complete purchase / payment screen for your voucher number ..type that in ..and it will deduct the amount from the amount payable if that doesn’t work , then as others have said I’d give them either a call or go ticket office ..yours won’t be the only enquiry of a similar nature Best of luck
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Post by lexie on Apr 28, 2021 8:32:34 GMT
Thanks for the heads up, not the easiest to find. I purchased my tickets and now found out I’ve got a credit.
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Post by potter25 on Apr 28, 2021 9:12:01 GMT
Has anyone else had a problem trying to renew their season ticket? I tried to renew mine, but the finance application was cancelled by the club. Yeah me Rang V12 and they said ring stoke it’s a fault at their end
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Post by theonlooker on Apr 28, 2021 9:35:56 GMT
I've tried to renew ours this morning but the website keeps crashing and won't take my payment.
"Error occurred trying to collect payment. Object reference not set to an instance of an object."
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Post by The battheader chronicles on Apr 28, 2021 9:38:47 GMT
It’ll be busy I’m guessing. Just give it time chaps
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Post by crouchpotato1 on Apr 28, 2021 9:48:12 GMT
Best trying later,number 27 in the call queue
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Post by dresdendave on Apr 28, 2021 10:14:34 GMT
I've put the two season tickets in my basket but the car park ticket option isn't coming up> Any ideas please?
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Post by Deleted on Apr 28, 2021 10:50:56 GMT
Has anyone else had a problem trying to renew their season ticket? I tried to renew mine, but the finance application was cancelled by the club. Yeah me Rang V12 and they said ring stoke it’s a fault at their end I spoke to someone at the ticket office, they said a lot of people have had that problem today. They said it should be sorted soon.
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Post by wakefieldstokie on Apr 28, 2021 10:55:53 GMT
Ooohh I can’t wait!
Oh yes actually I can. At least over TV/laptop I can turn it off😀
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Post by metalhead on Apr 28, 2021 10:57:06 GMT
What happened to the Money from our last season cards? I never claimed it back or took the streaming package.
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Post by Scouse on Apr 28, 2021 11:09:20 GMT
What happened to the Money from our last season cards? I never claimed it back or took the streaming package. It’s sitting there in history > gift voucher ..to use it via online payments take a note of the voucher number and enter that in the field on the payment screen Stoke have updated re v12 ..( instalments ) there’s a probably they and their suppliers are working on www.stokecityfc.com/news/2021/april/Early-Bird-Season-Card-update/
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Post by metalhead on Apr 28, 2021 11:09:58 GMT
What happened to the Money from our last season cards? I never claimed it back or took the streaming package. It’s sitting there in history > gift voucher ..to use it via online payments take a note of the voucher number and enter that in the field on the payment screen Stoke have updated re v12 ..( instalments ) there’s a probably they and their suppliers are working on www.stokecityfc.com/news/2021/april/Early-Bird-Season-Card-update/Sorted. Thank you
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Post by thebet365 on Apr 28, 2021 11:17:51 GMT
Finance option is not available at the minute due to a technical problem. They're working on fixing it now.
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Post by Not_Nick_H on Apr 28, 2021 11:45:49 GMT
Same here. £45 waiting, so that'll be a help against mine and the lad's. Sounds like the gremlins are out this morning, so I'll leave it another month - keeps the money in my bank a bit longer and there'll be another pay day in between
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Post by bolders on Apr 28, 2021 12:00:43 GMT
Finance option is not available at the minute due to a technical problem. They're working on fixing it now. I got mine on finance earlier this morning no problem
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Post by metalhead on Apr 28, 2021 12:03:39 GMT
Same here. £45 waiting, so that'll be a help against mine and the lad's. Sounds like the gremlins are out this morning, so I'll leave it another month - keeps the money in my bank a bit longer and there'll be another pay day in between I must admit, using the app, everything went through like a breeze. Was brilliant, even the voucher. Absolutely no complaints. Haven't read the policy or plans yet though.
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Post by adamsson on Apr 28, 2021 15:35:38 GMT
Fantastic news regarding the price freeze and the continued free away travel! It's a little light on the detail though ... it will be interesting to know what the logistics will be ... Am I missing something here. Everyone seems a little worried about social distancing etc. According the government road map if the science allows May 17th all hospitality indoors opens. End of June ALL restrictions finish. !? But Boris is a well known liar
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Post by The battheader chronicles on Apr 28, 2021 16:04:50 GMT
Renewed!!
So excited, go on stoke
Big praise for the ticket office staff who must’ve had a dead busy day, if any of you are on here well done guys it’s much appreciated 👏🏼👏🏼
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Post by itsajoytobeapotter on Apr 28, 2021 16:32:46 GMT
I should still have the refund that I was entitled to on my account and since my last season ticket I have turned 65 so I should also get a discount for that. Do you think I will be able to sort all that out on line or would it be better over the phone? Do I need to send any proof to the club that I have turned 65? When I turned 65 I had to take my birth certificate to the ticket office
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Post by owdestokie2 on Apr 28, 2021 16:52:11 GMT
I should still have the refund that I was entitled to on my account and since my last season ticket I have turned 65 so I should also get a discount for that. Do you think I will be able to sort all that out on line or would it be better over the phone? Do I need to send any proof to the club that I have turned 65? I think you’ll need to apply in person or someone on your behalf with evidence of D.o.B.
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Post by jeycov on Apr 28, 2021 18:36:05 GMT
Any decision on whether away fans will be able to attend?
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Post by luke45 on Apr 28, 2021 18:56:09 GMT
I've tried to renew ours this morning but the website keeps crashing and won't take my payment. "Error occurred trying to collect payment. Object reference not set to an instance of an object." Having the same issue now. Some things never change!
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