|
Post by slicko on Apr 27, 2020 22:20:30 GMT
As holidays are one of the biggest yearly costs, I wonder if anyone can share their experiences of getting a full refund from holiday providers?
I’ve got £875 tied up in Ryanair flights For May half term to Malaga and from what I’m hearing, when it’s eventually cancelled they’re offering vouchers valid for 12 months.
Sounds really dodgy.
|
|
|
Post by Deleted on Apr 27, 2020 22:26:07 GMT
As holidays are one of the biggest yearly costs, I wonder if anyone can share their experiences of getting a full refund from holiday providers? I’ve got £875 tied up in Ryanair flights For May half term to Malaga and from what I’m hearing, when it’s eventually cancelled they’re offering vouchers valid for 12 months. Sounds really dodgy. There's the flip side that if they have to refund all then the airline could struggle. Have got 3 flights pending and total nearly 4k and to be honest am happy with vouchers but I guess some would rather their cash in differing circumstances. You can understand Ryanair wanting to re-schedule rather than refund
|
|
|
Post by zerps on Apr 28, 2020 6:05:39 GMT
There’s more chance of them going bump at the minute so you’ll struggle to get a straight answer
|
|
|
Post by wagsastokie on Apr 28, 2020 7:43:51 GMT
There’s more chance of them going bump at the minute so you’ll struggle to get a straight answer Yeah and probably starting up the week after as o'rayn Airways
|
|
|
Post by harryburrows on Apr 28, 2020 8:19:38 GMT
A work colleagues father was taking his 3 kids on an all expenses paid 2 week trip to Canada as his retirement treat ..lots of excursions,Rail trip through the Rockeys etc £32 k hes struggling to get back .
|
|
|
Post by yeokel on Apr 28, 2020 8:21:10 GMT
Get ready for lots of going round in circles as your travel insurance company says you should claim off your credit card company first while, at the same time, your credit card company is informing you need to try to claim on your travel insurance first. And both will be asking whether you’ve tried to claim directly from the airline and, if not, then you should be trying that before anything else.
My advice is to keep an exact log of every call you make (time, date, who you spoke to and the outcome of the call) and file every email so that when they ask for it you can provide a full audit trail of exactly what was said and done by whom, and when.
You can usually end up with the outcome you desire, but it takes hard work and persistence. And lots of time.
Good luck.
|
|
|
Post by thisisouryear on Apr 28, 2020 8:54:40 GMT
mobile.twitter.com/SimonCalderThis guy tends to have information on all sorts travel, so might be worth a look. Martin Lewis may have some info on his site too. Something that caught my eye was people travelling to our country to be quarantined for 2 weeks, if that applies to people travelling abroad too then that's something to keep an eye on.
|
|
|
Post by Linx on Apr 28, 2020 19:50:50 GMT
Was going to the south of France. EasyJet refunded the whole cost of the flight within two days of their promise to do so. The car hire people refunded the costs even sooner. Not got a penny back from the campsite, who have just said ‘no refunds’ even though it states in their terms and conditions that events out of their control would mean a refund. It’s pretty obvious that this whole shenanigans is putting them out of business. I’m waiting on the travel insurance to come good but, if not, might just have to write it off.
|
|
|
Post by franklin66 on Apr 28, 2020 20:02:09 GMT
I have Ryanair flights cancelled and it gives me an option for refund or rebook new dates.I also have a rolling travel insurance policy which gives piece of mind as I dont have to worry about booking holidays etc as I'm covered 365 days a year.
|
|
|
Post by LL Cool Dave on Apr 28, 2020 20:36:08 GMT
Had Primavera sound festival and a trip to see Paul Mccartney in Belgium booked up for June. Luckily didn't book flights and had the accommodation on free cancellation. Problem I've had is the tickets themselves. Ticketmaster are being twats with the Macca tickets saying I can apply for a refund from the 15th September if I have a valid reason for not going to a similar event on the same site next year or the year after, the cheeky bastards. The other festival has been moved to the end of August. Fat chance of that going ahead either.
Past that, got a week in the South of France. Doubtful that will go ahead as planned either.
|
|
|
Post by mickmillslovechild on Apr 29, 2020 10:46:50 GMT
Had Primavera sound festival and a trip to see Paul Mccartney in Belgium booked up for June. Luckily didn't book flights and had the accommodation on free cancellation. Problem I've had is the tickets themselves. Ticketmaster are being twats with the Macca tickets saying I can apply for a refund from the 15th September if I have a valid reason for not going to a similar event on the same site next year or the year after, the cheeky bastards. The other festival has been moved to the end of August. Fat chance of that going ahead either. Past that, got a week in the South of France. Doubtful that will go ahead as planned either.
Is that their version of when supermarkets substitute items for online orders if they don't have any in?
"Sorry you couldn't see Paul McCartney....but here's a ticket to see The Vengaboys at the same venue instead"
|
|
|
Post by Paul Spencer on Apr 29, 2020 14:11:22 GMT
Had Primavera sound festival and a trip to see Paul Mccartney in Belgium booked up for June. Luckily didn't book flights and had the accommodation on free cancellation. Problem I've had is the tickets themselves. Ticketmaster are being twats with the Macca tickets saying I can apply for a refund from the 15th September if I have a valid reason for not going to a similar event on the same site next year or the year after, the cheeky bastards. The other festival has been moved to the end of August. Fat chance of that going ahead either. Past that, got a week in the South of France. Doubtful that will go ahead as planned either. We've got 700 euros of VIP tickets for Primavera and first class train tickets (£800) to Barcelona. Can't get a peep out of Primavera, despite repeated emails. Eurostar will only offer vouchers, even though they're not even running the trains we booked. I'm going to wait until the day we were supposed to travel and if our train doesn't run then I'll immediately demand a refund. Haven't got a clue what to do about Primavera at the min.
|
|
|
Post by LL Cool Dave on Apr 29, 2020 16:26:49 GMT
Had Primavera sound festival and a trip to see Paul Mccartney in Belgium booked up for June. Luckily didn't book flights and had the accommodation on free cancellation. Problem I've had is the tickets themselves. Ticketmaster are being twats with the Macca tickets saying I can apply for a refund from the 15th September if I have a valid reason for not going to a similar event on the same site next year or the year after, the cheeky bastards. The other festival has been moved to the end of August. Fat chance of that going ahead either. Past that, got a week in the South of France. Doubtful that will go ahead as planned either. Is that their version of when supermarkets substitute items for online orders if they don't have any in? "Sorry you couldn't see Paul McCartney....but here's a ticket to see The Vengaboys at the same venue instead"
If they could announced the same line up as this year (Macca, The Killers, Crowded House, Kaiser Chiefs and Sinead O Connor) then I'd take the ticket. But of course Macca will be by 78 by then.
|
|
|
Post by LL Cool Dave on Apr 29, 2020 16:29:22 GMT
Had Primavera sound festival and a trip to see Paul Mccartney in Belgium booked up for June. Luckily didn't book flights and had the accommodation on free cancellation. Problem I've had is the tickets themselves. Ticketmaster are being twats with the Macca tickets saying I can apply for a refund from the 15th September if I have a valid reason for not going to a similar event on the same site next year or the year after, the cheeky bastards. The other festival has been moved to the end of August. Fat chance of that going ahead either. Past that, got a week in the South of France. Doubtful that will go ahead as planned either. We've got 700 euros of VIP tickets for Primavera and first class train tickets (£800) to Barcelona. Can't get a peep out of Primavera, despite repeated emails. Eurostar will only offer vouchers, even though they're not even running the trains we booked. I'm going to wait until the day we were supposed to travel and if our train doesn't run then I'll immediately demand a refund. Haven't got a clue what to do about Primavera at the min. I've had no luck with Dice who I bought the tickets from. Apparently Primavera are waiting for the Spanish Govt to make the first move so they can claim on the insurance. I'll get onto my credit card company if I don't hear anything soon. I'm supposed to be in France for when it's been rescheduled. Fuck knows if either will go ahead.
|
|
|
Post by Paul Spencer on Apr 29, 2020 16:37:46 GMT
We've got 700 euros of VIP tickets for Primavera and first class train tickets (£800) to Barcelona. Can't get a peep out of Primavera, despite repeated emails. Eurostar will only offer vouchers, even though they're not even running the trains we booked. I'm going to wait until the day we were supposed to travel and if our train doesn't run then I'll immediately demand a refund. Haven't got a clue what to do about Primavera at the min. I've had no luck with Dice who I bought the tickets from. Apparently Primavera are waiting for the Spanish Govt to make the first move so they can claim on the insurance. I'll get onto my credit card company if I don't hear anything soon. I'm supposed to be in France for when it's been rescheduled. Fuck knows if either will go ahead. Ha ... we've got tickets for Reading for when Primavera has been rescheduled, not a chance that either is going to happen, you'd think.
|
|
|
Post by LL Cool Dave on Apr 29, 2020 18:17:44 GMT
I've had no luck with Dice who I bought the tickets from. Apparently Primavera are waiting for the Spanish Govt to make the first move so they can claim on the insurance. I'll get onto my credit card company if I don't hear anything soon. I'm supposed to be in France for when it's been rescheduled. Fuck knows if either will go ahead. Ha ... we've got tickets for Reading for when Primavera has been rescheduled, not a chance that either is going to happen, you'd think. Nah. They're all going to be off. I'm assuming it's down to band availability but I'd have been well up for Primavera mid September.
|
|
|
Post by murphthesurf on Apr 29, 2020 22:15:33 GMT
Get ready for lots of going round in circles as your travel insurance company says you should claim off your credit card company first while, at the same time, your credit card company is informing you need to try to claim on your travel insurance first. And both will be asking whether you’ve tried to claim directly from the airline and, if not, then you should be trying that before anything else. My advice is to keep an exact log of every call you make (time, date, who you spoke to and the outcome of the call) and file every email so that when they ask for it you can provide a full audit trail of exactly what was said and done by whom, and when.You can usually end up with the outcome you desire, but it takes hard work and persistence. And lots of time. Good luck. Excellent point, Yoky. It's absolutely crucial to do this.
|
|
|
Post by AlbertTatlock on Apr 29, 2020 22:26:25 GMT
I was travelling in May with Jet2 and they phoned me and offered either a credit note a voucher or a refund, i took the refund. As for Ryanair the crooked cunts will do anything to avoid giving a refund even though the law says they have to. Keep on at them as soon as they cancel your flight they have 14 days to refund you, you are under no obligation to accept a voucher or a credit note. I hate Ryanair with a passion and would never fly with them ever again after being screwed over 10 years ago, even if it costs me more money they can fuck right off the robbing cunts! Good luck getting your money back. Gouranga.
|
|
|
Post by Deleted on Apr 30, 2020 5:54:24 GMT
I agree with Albert about Ryanair. Me and the wife have had a couple of bad experiences (cancelled or delayed flights etc) and they just don't give a damn. We purposely avoid flying with them, and will always choose another flight or holiday if we find our preferred choice would have meant flying with Ryanair.
We flew back from Malaga with Ryanair about 10 years ago and after a six hour delay in Spain ("technical problems" with our plane) we eventually got back to Stansted and then stood around for an hour and a half waiting for our bags to arrive for some unknown reason.
|
|
|
Post by Northy on Apr 30, 2020 8:21:57 GMT
As holidays are one of the biggest yearly costs, I wonder if anyone can share their experiences of getting a full refund from holiday providers? I’ve got £875 tied up in Ryanair flights For May half term to Malaga and from what I’m hearing, when it’s eventually cancelled they’re offering vouchers valid for 12 months. Sounds really dodgy. that's against the law, they have to fully refund within 14 days I think
|
|
|
Post by henry on Apr 30, 2020 20:43:04 GMT
TUI told us 7/8 weeks ago we would be getting a difference refund of £2500 within 4-5 working days. Still waiting.
|
|
|
Post by butlerstbob on Apr 30, 2020 20:57:24 GMT
|
|
|
Post by slicko on May 1, 2020 7:04:37 GMT
I want to tell you about the perils of separate booking of flights and hotel even though they were done through the Ryanair site,
They’re saying it isn’t their booking but when I check my bank statements Ryanair took the money!
Hotelopia say on the itinerary it’s free cancellation before 10 May else full payment kept. I hear the hotel may reopen with my family no means of getting there.
I now cannot get through on the phone lines and emails are having no reply.
That’s £900 I’m going to struggle to reclaim.
EDIT: There’s a cancel button on the website my bookings page. It says I’ll get a full refund in 20 days. Just the flights to sort now.
|
|
|
Post by butlerstbob on May 14, 2020 19:54:48 GMT
Does anybody have any information/experience with time frames in relation to companies cancelling holidays? We are supposed to fly out in 9 weeks time but haven't heard anything as yet, I just wonderer any folk have had holidays cancelled and how far in advanced they cancelled you?
|
|
|
Post by murphthesurf on May 14, 2020 20:30:32 GMT
Does anybody have any information/experience with time frames in relation to companies cancelling holidays? We are supposed to fly out in 9 weeks time but haven't heard anything as yet, I just wonderer any folk have had holidays cancelled and how far in advanced they cancelled you? Does the 'Which?' website have anything on this subject? They can be of really excellent help with the stuff they cover.
|
|
|
Post by butlerstbob on May 14, 2020 20:35:18 GMT
Does anybody have any information/experience with time frames in relation to companies cancelling holidays? We are supposed to fly out in 9 weeks time but haven't heard anything as yet, I just wonderer any folk have had holidays cancelled and how far in advanced they cancelled you? Does the 'Which?' website have anything on this subject? They can be of really excellent help with the stuff they cover. Been on there Murph thanks, I just wondered if any folk had their holiday cancelled by a company and how many weeks before the holiday it was cancelled by said company👍
|
|
|
Post by murphthesurf on May 14, 2020 20:50:08 GMT
Does the 'Which?' website have anything on this subject? They can be of really excellent help with the stuff they cover. Been on there Murph thanks, I just wondered if any folk had their holiday cancelled by a company and how many weeks before the holiday it was cancelled by said company👍 Okay, sorry - just an idea. Come to think of it, the BBC do loads of travel advice - maybe their www could help or even have a helpline? It looks as though your Holiday Company are stringing it out for as long as they can in the hope that people going on hols, etc., will recommence and international flights start operating again within the 9 weeks, so they'll then expect you to go as planned and won't have to issue you with a refund, etc. They must be biting their nails and living in hope. --- Good luck with it, anyway.
|
|
|
Post by butlerstbob on May 14, 2020 20:54:51 GMT
Been on there Murph thanks, I just wondered if any folk had their holiday cancelled by a company and how many weeks before the holiday it was cancelled by said company👍 Okay, sorry - just an idea. Come to think of it, the BBC do loads of travel advice - maybe their www could help or even have a helpline? It looks as though your Holiday Company are stringing it out for as long as they can in the hope that people going on hols, etc., will recommence and international flights start operating again within the 9 weeks, so they'll then expect you to go as planned and won't have to issue you with a refund, etc. They must be biting their nails and living in hope. --- Good luck with it, anyway. Yes your probably right Murph, it's a who blinks first scenario! Well I am sure there won't be any holidays within the next 9 weeks so I will sit tight and wait for them to contact me. 👍
|
|
|
Post by flea79 on May 15, 2020 12:11:24 GMT
we had a trip to butlins at end of June booked, they emailed this week and cancelled, gave options of rebook or hold credit or a refund, took the refund, no messing about
|
|
|
Post by Widget123 on May 15, 2020 12:25:11 GMT
I ended up paying a balance payment to Tui a week or so ago as I'd lose the entire deposit otherwise as they'd just cancel for non payment and keep the money irregardless of what happens. We're due to fly late July and although it's unlikely to happen my biggest concern is that if the Spanish/Greek/Italian tourist industries get their way and manage to convince their governments to allow them to open the hotels. Taking a lead from that the airlines (not necessarily Tui but any of them) will put pressure on our government to reduce the FCO advice from "against all but essential travel" to something flimsy like "we don't recommend travelling" which means that flights are suddenly start taking off again, this combined with a possible two week quarantine on return to the UK meaning that very few will be able to actually take the holiday they've paid for but will lose the entire sum as they have a "disinclination to take the flight/holiday" which means the company keeps the money, cancels the hotel to keep more of it, ATOL won't cover the loss and insurance companies won't either. Could be a perfect storm of consumer losses?
|
|