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Post by scfc75 on Jul 25, 2014 18:43:01 GMT
Last season I did a half ST and had a card with my seat number on it. I've renewed this season and have also received a new card... I have not moved, nor switched age bands. The same seat number is printed on it but the barcode is different.
Confusion reigns!
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Post by ratters on Jul 25, 2014 18:53:04 GMT
I had a new one too, took it to the ticket office when getting my hull ticket and he canceled the new one off the system as its last seasons card that is needed. The new one was sent out as a members card rather than a season ticket card.
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Post by bayernoatcake on Jul 25, 2014 18:55:30 GMT
God bless the ticket office.....
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Post by Lakeland Potter on Jul 25, 2014 19:13:44 GMT
I had a new one too, took it to the ticket office when getting my hull ticket and he canceled the new one off the system as its last seasons card that is needed. The new one was sent out as a members card rather than a season ticket card. You'd assume that most people on getting a new card would throw away the old one - like you do with a bank card. The Villa game is going to be fun - best get there early methinks!
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Post by ratters on Jul 25, 2014 20:12:04 GMT
I had a new one too, took it to the ticket office when getting my hull ticket and he canceled the new one off the system as its last seasons card that is needed. The new one was sent out as a members card rather than a season ticket card. You'd assume that most people on getting a new card would throw away the old one - like you do with a bank card. The Villa game is going to be fun - best get there early methinks! I think the new one's being sent is something that was done when renewing online, but he didn't quite explain what or how it was done to make you a new member again, thus the new card. But your right it could be fun
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Post by scfc75 on Jul 25, 2014 20:18:04 GMT
Be on the safe side, I'm taking both!
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Post by Lakeland Potter on Jul 25, 2014 20:18:14 GMT
You'd assume that most people on getting a new card would throw away the old one - like you do with a bank card. The Villa game is going to be fun - best get there early methinks! I think the new one's being sent is something that was done when renewing online, but he didn't quite explain what or how it was done to make you a new member again, thus the new card. But your right it could be fun Well I renewed online so I'll soon have two cards if that is the case!
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Post by unknown182 on Jul 25, 2014 20:30:03 GMT
Oh god. This is going to be a nightmare. Stoke need to explain what's going on ASAP because I don't have a clue.
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Post by Lakeland Potter on Jul 25, 2014 20:55:16 GMT
Oh god. This is going to be a nightmare. Stoke need to explain what's going on ASAP because I don't have a clue. Failing guidance from the club I think we have to be sensible. 1. If you had a season ticket card last season HANG ON TO IT. 2. If another arrives in the post TAKE BOTH TO THE VILLA GAME.
3. If no new card arrives in the post TAKE THE OLD CARD - PLUS the email receipt or whatever evidence you have of renewal, to the game.
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Post by sheikhmomo on Jul 25, 2014 20:56:41 GMT
Scholes out.
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Post by Paul Spencer on Jul 28, 2014 11:45:53 GMT
Hasn't the confusion that's been generated on this thread actually come from people contributing to the thread who might have got the wrong end of the stick rather than the club themselves?
They've always said that you would keep your existing card this season and it says as much on the SCFC website:
"Season card holders are reminded that if they have the same seat and are in the same age band as the 2013/14 season they will need to continue to use their existing card. Those who have either moved seats, changed age band or are a new season card holder will receive their new card through the post shortly." www.stokecityfc.com/news/article/real-betis-tickets-now-on-sale-1768094.aspx
I've just received a new card but that's because we've moved seats this season.
I've read through the thread and I can't see any examples of people who have received new cards if they haven't 'moved seats, changed age band or are a new season ticket holder.'
It appears that if you had a part season ticket last season but have now replaced it with a full season ticket then you are now being treated as a new season ticket holder.
With the card I've just received it clearly states, that this card will be used again next season and for the foreseeable future.
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Post by Deleted on Jul 28, 2014 11:51:16 GMT
Hasn't the confusion that's been generated on this thread actually come from people contributing to the thread who might have got the wrong end of the stick rather than the club themselves?
They've always said that you would keep your existing card this season and it says as much on the SCFC website:
"Season card holders are reminded that if they have the same seat and are in the same age band as the 2013/14 season they will need to continue to use their existing card. Those who have either moved seats, changed age band or are a new season card holder will receive their new card through the post shortly." www.stokecityfc.com/news/article/real-betis-tickets-now-on-sale-1768094.aspx
I've just received a new card but that's because we've moved seats this season.
I've read through the thread and I can't see any examples of people who have received new cards if they haven't 'moved seats, changed age band or are a new season ticket holder.'
With the card I've just received it clearly states, that this card will be used again next season and for the foreseeable future.
Yep. As well as having a load of Knicker wetters following the club,we also have a load of thick fuckers an all
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Post by scfcno1fan on Jul 28, 2014 11:56:15 GMT
Still haven't received mine (new season ticket holder).
Hopefully it comes soon.
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Post by sheikhmomo on Jul 28, 2014 12:05:36 GMT
The communication is still utter shite. Why that ticket office manager has a twitter account I'll never know there is never anything of practical use on it.
Can you blame people for having doubts with the fiasco of paper tickets and cup games last season.
The usual pathetic standards from the club.
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Post by potter25 on Jul 29, 2014 8:23:01 GMT
Be on the safe side, I'm taking both! Rang the ticket office yesterday and they advised exactly this He had no idea why new ones have been sent...
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brudda
Academy Starlet
Posts: 180
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Post by brudda on Jul 29, 2014 9:32:33 GMT
I moved seat and still waiting for new card...
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Post by sheikhmomo on Jul 29, 2014 9:33:20 GMT
Be on the safe side, I'm taking both! Rang the ticket office yesterday and they advised exactly this He had no idea why new ones have been sent...
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Post by fca47 on Jul 29, 2014 10:05:09 GMT
Just received tickets for the Real Betis game, thought they were being added to season ticket card.
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Post by liamscfc17 on Jul 29, 2014 11:38:52 GMT
my season ticket hasn't come yet and i was wondering as anyone else still not received there's. I have rang the ticket office and got no help from them any information would be great thanks.
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Post by Lakeland Potter on Jul 29, 2014 11:45:33 GMT
my season ticket hasn't come yet and i was wondering as anyone else still not received there's. I have rang the ticket office and got no help from them any information would be great thanks. What exactly did the ticket office say? Also, is this a renewal of your season ticket or your first one in this seat?
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Post by liamscfc17 on Jul 29, 2014 11:50:53 GMT
This is first one in this seat and they basically said if it doesn't come 2 days before villa game got ring them as there is no way of tracking if it been sent out or not
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Post by salopstick on Jul 29, 2014 11:55:24 GMT
i had to ring up today to prove age of boy and they told me they are sending the new ones out in batches as per stand.
southstand ones the next couple of days
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Post by sirgreenhoff on Jul 29, 2014 11:58:46 GMT
I was up the City General today having a bit of physio' & I got talking to a fellow Mighty Potter. We got onto the subject of season tickets, and the issuing of new cards - or not !
Are we using last years card or having a new one sent out ?
For those of you that are interested, I've done a Mama and snapped my Achilles !
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Post by Deleted on Jul 29, 2014 12:00:41 GMT
* If you are staying in your same seat from last year and your age band hasn't changed (U21's, adult, OAP etc) - you keep your existing card
* If you have changed seats or you've gone from U21s to Adult or Adult to OAP - you get a new card
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Post by thebet365 on Jul 29, 2014 12:00:51 GMT
look about 3 threads down
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Post by Lakeland Potter on Jul 29, 2014 12:03:59 GMT
This is first one in this seat and they basically said if it doesn't come 2 days before villa game got ring them as there is no way of tracking if it been sent out or not I think Salop (above) has probably given you the best info you are going to get. Personally, I don't see why the new cards could not have been sent out all at once and not in batches. It isn't as if it is a huge proportion of the total number of ST holders. But this is the Stoke way of doing things!
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Post by sirgreenhoff on Jul 29, 2014 12:10:01 GMT
Cheers Whydelilah
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Post by salopstick on Jul 31, 2014 11:11:43 GMT
i had to ring up today to prove age of boy and they told me they are sending the new ones out in batches as per stand. southstand ones the next couple of days and turned up yesterday 24hrs later thanks ticket office
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Post by scfcno1fan on Jul 31, 2014 11:56:53 GMT
Yep, got mine as well for the south stand.
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Post by scfc75 on Jul 31, 2014 12:07:11 GMT
* If you are staying in your same seat from last year and your age band hasn't changed (U21's, adult, OAP etc) - you keep your existing card * If you have changed seats or you've gone from U21s to Adult or Adult to OAP - you get a new card Well, just to add confusion... see my previous post. I have kept the same seat, my age band hasn't changed - and i've been sent a new card. My ST last year was a half ST from Xmas, but it was identical in looks to a full ST - had the block, row and seat number on it.
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