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Post by Lakeland Potter on Oct 1, 2014 21:52:30 GMT
As I put on another thread, I have just had a reply from Josh Whittaker - ticket office manager. They are aware of the problem with the ticketing system. They did test the system when the Southampton Cup ticketing went "live" and it was working. Unfortunately it stopped working properly after the staff went home. The "fix" will be carried out by an outside agency (who are responsible for maintaining the system) so it won't be fixed until tomorrow - hopefully earlier rather than later tomorrow.
In the meantime Josh Whittaker apologises unreservedly for any inconvenience.
I don't know the full extent of the problem but, in my case, when I try to buy my usual ST seat for the cup game, the system will not allow me to do so. It does show my seat on the seating plan with a red "R" superimposed on it but I can't select or pay for it.
Now sorted - apparently! 12:00 2/10 For some - but not others!
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Post by ruts66 on Oct 2, 2014 10:04:27 GMT
scfcdirect.com very glitchy today to say the least...
I'm trying to order tickets for St Mary's and it's doing one of two things;
- I can choose seats but when you press 'add to basket' the next screen says basket is empty
or,
- On the odd occasion where I can add tickets to the basket and press 'place order' I get the message, "We apologise for the inconvenience but we could not process your payment"
Looks like a good, old-fashioned phone call to the TO is required...
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Post by Lakeland Potter on Oct 2, 2014 10:10:54 GMT
scfcdirect.com very glitchy today to say the least... I'm trying to order tickets for St Mary's and it's doing one of two things; - I can choose seats but when you press 'add to basket' the next screen says basket is empty or, - On the odd occasion where I can add tickets to the basket and press 'place order' I get the message, "We apologise for the inconvenience but we could not process your payment" Looks like a good, old-fashioned phone call to the TO is required... Yes, I got fed up of waiting for them to sort the database out and rang up half an hour ago to book my seat for the Southampton Cup game. I was surprised to find that I was as low as number 4 in the queue and only had to wait 5 minutes to get to the front. Sorted!  |
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Post by y_oh_y_delilah on Oct 2, 2014 10:11:10 GMT
Experienced all the problems mentioned above. No need to panic just yet though.
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Post by gonzonev on Oct 2, 2014 10:38:54 GMT
System now working just ordered mine online
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Post by SidibeGod on Oct 2, 2014 12:02:00 GMT
Now sorted - apparently! 12:00 2/10 Not for me 13:00 2/10 - a big R still sitting on my seat |
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Post by Lakeland Potter on Oct 2, 2014 12:13:26 GMT
Now sorted - apparently! 12:00 2/10 Not for me 13:00 2/10 - a big R still sitting on my seat I will amend the thread again!  Edit - as I said above, I was pleasantly surprised by the short queue on the phone this morning. |
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Post by onemanbang on Oct 2, 2014 12:21:38 GMT
I tried to buy soton away tickets just now, everything went fine up Until I had to pay and then it wouldn't process. I gave up in the end and phoned up, the only problem then was I had to have the customer number and post code of each of the 5 other lads to get their tickets. The beauty of doing it online was they are all on my friends and family so there's no faffing to do.
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Post by ruts66 on Oct 2, 2014 12:24:04 GMT
Thought I'd give it one more try online before phoning (for Southampton (A) on 25/10).
Took 3 attempts to get tickets in the basket but eventually went through.
Hoping for a cracking, open game with plenty of space in behind to counter and a fully fit Diouf...
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Post by SidibeGod on Oct 2, 2014 13:41:12 GMT
Not for me 13:00 2/10 - a big R still sitting on my seat I will amend the thread again! Edit - as I said above, I was pleasantly surprised by the short queue on the phone this morning. 14:45 2/10 now sorted |
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Post by chayzenbacon on Oct 2, 2014 17:24:35 GMT
18:20 2/10 my seat has an R on it. Can't book Edit: This is for the Soton LC game at home |
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Post by nott1 on Oct 2, 2014 17:30:25 GMT
18:20 2/10 my seat has an R on it. Can't book Edit: This is for the Soton LC game at home The big R must mean Roy Hodgson has reserved all the seats to make sure he watches Ryan! |
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Post by block23er on Oct 2, 2014 18:36:33 GMT
Big R on my seat for the League Cup game too grrrrr..
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Post by wrighter on Oct 2, 2014 18:46:49 GMT
i cant even log in
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Post by y_oh_y_delilah on Oct 2, 2014 21:18:54 GMT
Experienced all the problems mentioned above. No need to panic just yet though. Starting to panic, just about now!  |
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Post by gonzonev on Oct 3, 2014 10:43:14 GMT
I used the following method:-
1.logged in using reference number on season card
2.click on tickets tab in the grey bar DON't click on the individual game from the drop down
3. This brings up a list of games click choose seats for the league cup game
4. If you are a season ticket holder this will bring up your seat click on the tick box
5. Click buy selected on the bottom right of screen to add to basket.
6.Checkout and pay
Jobs a good-un
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Post by mrlovepants on Oct 3, 2014 10:57:04 GMT
There seem to be a load of big Rs on seats. Isn't that what its all about?
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Post by spiderpuss on Oct 3, 2014 10:57:08 GMT
A point to note, the scfcdirect site is problematic in Firefox, seems to clear seats and not accept selections when needed.
Some more testing at SCFC towers needed.
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Post by foster on Oct 3, 2014 10:59:06 GMT
Got 4 seats for this game already paid up.
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Post by Deleted on Oct 3, 2014 11:07:49 GMT
I used the following method:- 1.logged in using reference number on season card 2.click on tickets tab in the grey bar DON't click on the individual game from the drop down 3. This brings up a list of games click choose seats for the league cup game 4. If you are a season ticket holder this will bring up your seat click on the tick box 5. Click buy selected on the bottom right of screen to add to basket. 6.Checkout and pay Jobs a good-un Good egg! Got mine sorted thanks to this method  |
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Post by Lakeland Potter on Oct 3, 2014 14:15:35 GMT
I used the following method:- 1.logged in using reference number on season card 2.click on tickets tab in the grey bar DON't click on the individual game from the drop down 3. This brings up a list of games click choose seats for the league cup game 4. If you are a season ticket holder this will bring up your seat click on the tick box 5. Click buy selected on the bottom right of screen to add to basket. 6.Checkout and pay Jobs a good-un Josh Whittaker (ticket office manager) tells me they have now disabled the drop down menu (mentioned at point 2 above) so the way described above should now be the obvious (only?) way for ST holders to buy cup tickets for their usual seat - hopefully a more robust solution will be implemented eventually. |
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Post by thebet365 on Oct 3, 2014 14:37:45 GMT
Anyone know the answer to this query ?
I'm taking my lad to spurs away, he's 16 on the 29th of this month, by the time the game arrives he'll be 16 but when I'm buying his ticket he'll only be 15.
Which price ticket have I gotta buy ? Under 16's or adult ?
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Post by tonedepear on Oct 3, 2014 16:05:43 GMT
There seem to be a load of big Rs on seats. Isn't that what its all about? That's cos ST seats are reserved until the 8th (I think) so if, like me, you want a ticket but don't want your own seat, you have to wait til the 8th then go and nab someone elses. That's how I understand it, at least. |
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