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Post by boothenender on Jul 31, 2014 5:54:00 GMT
I seem to be having problems signing in to the official club site I am trying to buy something from club shop and I am not being allowed to sign in to pay for goods. Is anybody else having problems or is it just me.? Also what are SCFC direct charging for postage and packing this season.? Do not want to phone them due to me being at work during office hours. Thank you for any advice.
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Post by pyrus on Jul 31, 2014 6:22:44 GMT
Haven't had problems signing into the site, but I have had problems buying tickets where the site will randomly decide in the middle of the transaction that either my son can't have a ticket or that I can't have a ticket.
As far as P&P goes, I know that a dressing gown will cost £6.95 to dispatch. I don't know I that is a flat rate for everything.
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Post by kernowstokie1 on Jul 31, 2014 9:16:52 GMT
I tried to log in yesterday and it wouldn't take my password, when I requested a new one the e-mail never arrived.looks like I'll have to phone for tickets
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brudda
Academy Starlet
Posts: 180
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Post by brudda on Jul 31, 2014 10:57:53 GMT
6.95 postage is the flat rate because they send it first class recorded and insured... I think
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Post by TheWiseMaster on Jul 31, 2014 15:25:26 GMT
The problem I have had signing in to SCFCdirect is that the post code must have a space ie
ST1 4LU
Strangely the computer just tells you that it is unable to log you on at that moment...
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Post by baltipiesmuggler on Jul 31, 2014 15:30:04 GMT
Haven't had problems signing into the site, but I have had problems buying tickets where the site will randomly decide in the middle of the transaction that either my son can't have a ticket or that I can't have a ticket. Had the exact same problem trying to order Betis tickets so gave up and did it over the phone. Odd as never had a problem before.
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Post by ruts66 on Jul 31, 2014 15:57:17 GMT
I tried to log in yesterday and it wouldn't take my password, when I requested a new one the e-mail never arrived.looks like I'll have to phone for tickets Whereabouts in Cornwall are you, mate ?
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Post by Deleted on Jul 31, 2014 16:12:15 GMT
as soon as the internet and Stoke city are involved together everything always goes tits up, guaranteed! my pet goldfish probably knows more about web design and IT than any of the numbnuts responsible for any of the official Stoke sites do (obviously not referring to this board.....my goldfish couldn't match them although my terrapin may be able to give them a run for their money )
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Post by kernowstokie1 on Jul 31, 2014 16:58:35 GMT
Not far from Bude.
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Post by Kjones9 on Jul 31, 2014 17:01:10 GMT
Have you selected the email/password combination on the drop down menu? That gets me every time.
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Post by ruts66 on Jul 31, 2014 17:54:29 GMT
Ah, the rugged North... No worries, possibly looking to 'retire' to the South Cornwall Coast (somewhere between Torpoint and Looe) when the time comes...
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Post by stokietougharmy on Jul 31, 2014 18:43:40 GMT
It won't let me log Out.
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Post by mastermind on Jul 31, 2014 19:43:01 GMT
sounds a bit like Crafthole or Portwrinkle ......love the area
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Post by manchesterpotter on Jul 31, 2014 19:57:45 GMT
6.95 postage is the flat rate because they send it first class recorded and insured... I think All recorded delivery through courier company DPD. We use them them at work and it only costs 2.00 to do recorded next day delivery on items below 1 kg, so it's quite likely the club are pocketing £5 plus from each delivery charge. Takes the piss, really.
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Post by boothenender on Jul 31, 2014 21:17:20 GMT
I sorted problem out by registering an account in my wifes name. Will have to phone SCFC direct when I get time to save my "history". Hull tickets and new top should arrive tomorrow via DPD. Hope DPD are better at delivering to customer standards that SCFC direct. Premiership club with Conference League club shop. This continuing problem really does need sorting out. Will email the powers that be to voice my feelings but I am not holding my breath.
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Post by potterglen on Aug 1, 2014 20:35:41 GMT
I cant log out and as we share a laptop my husband cant log in, right pain in the right royal......
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Post by boothenender on Aug 1, 2014 21:11:34 GMT
DPD delivered at 12.51.... 6 minutes late...and driver apologised. Delivery slot was 12.45---13.45, was really impressed with their service. SCFC direct should take a leaf out of DPD's book or get their manager on board to help sort out the shambles that is SCFC direct.... Almost everyone you speak to about SCFC direct has experienced problems. We are surely not all complete Muppets that we cant order goods online. The longer that this is allowed to continue the more money and creditability the club as a business will lose. Like I said previously "Premiership club with a conference league club shop.
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